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November 2023 by Jackie Aube
Don't take debit cards which is sad...they seem friendly
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July 2023 by j green
Nice facility, great help
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January 2023 by Julia Juarez
Fast friendly service
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August 2022 by E. Combs
Had all the things we needed to move but customer service was the worst I’ve ever seen. We walked in and I didn’t think there was even an employee there since he didn’t say anything and sat behind the desk on his phone the entire time my boyfriend and I shopped. Didn’t bother to ask if we were finding everything okay. I work in customer service and I know a bad employee when I see one. I would have felt more comfortable if he was approachable or even cared to ask if we were doing okay finding everything.
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July 2022 by rachel parker
I had a great experience here! The people that operate this location made it very easy! I would strongly recommend this location.
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October 2021 by Mary Anderson
Reserved a truck 30+ days in advance and was notified THE DAY BEFORE that they weren’t going to have a truck.
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September 2021 by Kyle Nenninger
I had multiple issues renting a one-way trailer from Virginia: the initial pickup location was closed for holiday so I had to be redirected somewhere else, they set my drop-off time earlier than my initial scheduling, and they directed me to return it to a hardware store that doesn't rent U-Hauls. I found this location to return the trailer and the owner was very understanding and accepting of my situation. Thank you for the help!
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September 2021 by Mary Cargill
Reserved a truck 30+ days in advance and was notified THE DAY BEFORE that they weren’t going to have a truck.
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February 2021 by Jessica Psaros
Seemingly great customer service but I was charged almost TWICE the price listed online to buy individual boxes. And my digital receipt wasn't itemized so I can't tell what I was charged for. Infuriating.
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August 2020 by lester suarez
Great customer service. Clean trucks!
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April 2019 by Justin S
Terrible experience. Needed furniture dolly for move, I told them I'd be coming in Thursday or Friday after work around 4:30, they said come in anytime before 5. Made sure they had what I needed. Got out of work early and raced there to find out that they closed an hour early. Also didn't answer 15 minutes before the 4pm time they supposedly closed. Had to battle an hour's worth of traffic to and from downtown Burlington to get there and back for nothing. Another couple came and had the same thing happen to them. We were all livid. Don't bother. Go to an actual UHaul facility.
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April 2019 by wing nut
NEVER have your equipment. Horrible customer service. Bad location
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October 2017 by Telka Barberi
Went buy boxes and moving supplies before they closed and they closed 20 minutes minutes early. Couldnt be more frustrated. Bad business!
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January 2017 by Replays since 1990
We use this dealer all the time for the store, they always have what we need and are easy to deal with. They are our preferred dealer.
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June 2015 by kamuran541
Worst customer service.
