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February 2024 by Wanda Audette
Matheus and CJ were fantastic. I came in they fixed my phone and Apple Watch issues within minutes. I recommend them. They provided excellent customer service. Thanks Wanda Audette
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January 2024 by Conor McNamara
Leaviel sold me a phone in september 2023 and he provided excellent service. My phone had fallen in the river and helped me upgrade and transfer data. Great guy
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January 2024 by LA Nic
Damon was very helpful and knowledgeable.
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December 2023 by Sami
Pete Smialek is one of the best sales representatives I have ever had. I already am not a fan of going into places like this because of the constant push for incentives, but with Pete, it was nothing like what I expected. He first answered multiple questions for me on the phone and then met us when we walked into the store. He helped my husband pick out a brand new phone, explained different incentives, but did not push us into an uncomfortable sales pitch. Very smart and educated guy and I would recommend him to anyone. On top of the great service we had, Pete stayed after hours to make sure every little detail was squared away before letting us walk out of the door. That alone warrants my service and I will always ask for Pete if I ever need anything moving forward. Thank you Pete!
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November 2023 by Emily Kelley
Joshua was incredible! Absolutely amazing customer experience. We were having a really tough time porting our number and he made sure we were able to get on. We will only be taking our business here.
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October 2023 by Ann Young
Pete Smialek was very patient in explaining everything to us. I meet with him first then came back with my husband. We were very impressed with his knowledge and taking his time with us.
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September 2023 by Brooke Hoyt
I went in for what I thought was a quick upgrade. I was helped by Craig, who had to navigate through more hoops and deal with more roadblocks and unexpected difficulties than any human being should ever have to in one day. We spoke to at least 6 different departments within Verizon corporate, struggled through 5 hours of back and forth, and finally got the job done. Craig remained professional, apologetic, and determined through it all. He easily could have sent me on my way with my old, outdated, broken phone but he didn’t. He battled to the bitter end to make sure I was all set, since I use my phone for work in my business every day. He made sure I got the best deals, helped me choose and put on a screen protector and case for both my husband’s phone and mine, and transferred my account into a business account. All this while dealing with system latency, outages, and a few incompetent folks on the phone we called to assist at corporate.Not only was Craig amazing, but multiple other sales reps checked in, offered me tea or water, and helped keep the situation as light as possible.I am not a fan of Verizon as a whole but with not many other options where I live, I’m unfortunately stuck in situations likethis more than I’d like to admit. However, I will go back and see Craig and the folks at Shelburne road again and again after the stellar service I received today.Craig: you deserve a raise, an adult beverage, and a great big hug. Thank you a thousand times.
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September 2023 by Laura Chartrand
Cannot say enough good things about Josh Hain and how helpful he was with setting up my new phone at the Shelburne road store. I purchased my phone the night before from Helen and needed to come back in the next day to finish the transfer from my old phone. Despite having an appointment with Helen, she ignored me as soon as I walked in the door and didn’t acknowledge me the entire time I was there (until I walked out the door and she told me to have a good day). Josh stepped up and helped me for over an hour with the transfer. He was extremely professional and knowledgeable. He answered all my questions and helped me to feel comfortable using the new phone. I wish he had sold me my phone in the first place and he deserves at least half of the commission for the time and effort spent helping me get my new phone up and working. Thank you so much Josh!
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September 2023 by Lindsey Rendall
Didn’t get a call when my phone arrived… and couldn’t seem to figure out if my phone was there. However Pat was super helpful and made sure I left happy and that everything was up and running. Highly recommend working with him!
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September 2023 by Nancy Karlowicz
Olivier T. in VT. is a wonderful person. He helped me tremendously with my phone. He’s calm and explained everything I needed to know. He’s a great guy and certainly knows his business so very well. You will want to ask for him ?
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September 2023 by Kevin Cleary
Leaveil helped me find the perfect phone, was extremely professional and helpful. He was patient with my questions and made my whole experience with buying a new phone easy and convenient. I highly suggest asking for Leaveil when shopping at this Verizon location.
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September 2023 by Hope C.
I purchased a nice phone from Verizon for $206. I also purchased a screen saver and cover very nice and I was pleased with the phone except I thought the service was a bit high $80. I paid $229 initially and was told my monthly payments would start next month and would be 5.75 plus my service. To my surprise I got another bill in the mail for $139. Now this would cause me to pay $344 even before I started to pay for the phone. I did the math, I would pay $3,443 for the phone by 36 months. I took the phone back for a refund, when the salesman stopped subtracting, I owed the Verizon $50 for a box fee. He told me to keep the phone.
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August 2023 by Dale Mackenzie
Craig assisted me after helping my friend Denise who was in need of a sim card replacement but ended up getting two new excellent phone deals! He made the process simple and informative during my exit from tmobile's terrible service! I would purchase from he and his trainee Matt again!Dale M .
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July 2023 by Kevin Smith
Bought 2 new Pixel 7s and Pixel watches and thanks to Leaniel it didn't seem like a hassel at all. 10/10
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July 2023 by Elizabeth H.
Kody was a big help at Verizon. Knowledgeable. No pressure sales. I would return to do business with him.