VGS is a trusted energy services provider in northwest Vermont, serving over 55,000 families and businesses across Franklin, Chittenden, and Addison Counties. They are committed to offering safe, affordable, and reliable thermal energy, along with award-winning energy efficiency programs and maintenance services. The company also provides a growing selection of decarbonized heating and cooling options, supporting Vermont’s clean energy future. Customers consistently praise VGS for their excellent customer service. Many reviews highlight how helpful, kind, and patient the staff are, especially during urgent situations like a hot water outage. Customers appreciate the quick response times; for example, technicians often arrive within an hour to evaluate and resolve issues efficiently. The crews are known for their professionalism, working in cramped spaces without complaint, and leaving homes clean after service. Customers also value the clear explanations provided by staff about repair options and payment plans, making the process transparent and reassuring. Long-term clients have expressed loyalty, noting their positive experiences over multiple decades. Overall, VGS is recognized for its courteous, knowledgeable, and responsive team, which sets a high standard in service industry. Their dedication to community, culture, and climate reflects their commitment to a sustainable energy future in Vermont.
Alesha was very helpful and prompt with her responses. I felt valued as a customer as she did everything she could to make all the steps towards turning my gas service on seem to just fall into place.
December 2025
I just spoke with Alesha Kendall this afternoon and received the best service I could have ever expected. Alesha was extremely focused on providing excellent customer service from start to finish and ensured she covered all the bases to ensure my needs were covered. Highly recommend her.
December 2025
Alicia K. was great to work with. She was cheerful and extremely helpful in facilitating a timely gas turn on for my elderly mothers new furnace. She called back when she said she would, and she followed up with the HVAC contractor to ensure coordination.
