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January 2026 by sky
The entire Walgreens is closed at 5pm for no apparent reason.
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November 2025 by Roshaunda McLean
I’ve been a loyal Walgreens customer for years, both for my prescriptions and everyday shopping, but today’s experience at the South Burlington pharmacy was deeply disappointing.
I spoke with a pharmacy technician named Sharon, and the interaction left me feeling unheard, dismissed, and genuinely disheartened. I was trying to explain a complex insurance issue that has been ongoing for two weeks, and instead of listening, she repeatedly cut me off — to the point where I had to start over multiple times just to make sure she had the full picture. When I tried to clarify, she reminded me that she “had other clients to attend to,” as if I wasn’t also a paying customer who uses this pharmacy biweekly.
I fully understand that pharmacy work is stressful, especially in today’s healthcare and political climate. But empathy is essential. You never know what someone is going through — especially when they’re picking up medication for a chronic illness. A little patience, kindness, and grace go a long way.
This experience was not aligned with Walgreens’ core values, which is why I escalated the issue to corporate. I sincerely hope this review reaches management and the pharmacy team locally. These moments truly impact people. Compassion in healthcare is not optional.
I want this to serve not as anger, but as a reminder: we all need to show up for one another, especially during hard times. I hope future interactions with the South Burlington pharmacy reflect the care, respect, and empathy that every patient deserves.
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October 2025 by Emina Sahinovic
I had very unpleasant experience at your store today. When I went to send money, the short chubby cashier with curly hair was extremely rude to me. I politely asked her if the sodas were on sale and even showed her the price, but she responded in a very unkind and dismissive way, even though she wasn’t busy with other customers at the time.
Later, while I was sending over $1,000 through Western Union, she raised her voice and told me to step aside when I tried to check my receipt and take a pic. Her attitude was completely unprofessional — she didn’t greet me, didn’t smile, and made the entire interaction very uncomfortable.
I hope this matter will be addressed, as customers deserve to be treated with basic respect and courtesy.
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November 2024 by Jennifer Dilworth
If the website says Walgreens is going to be open until a certain time then they should be open. Very unhappy with Walgreens. I’ve stopped at three different ones and website said they would be open, but they were not. Not very cool.
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October 2024 by Nicole Schoen
I’ve been getting my prescriptions filled here for over 6 years but something happened making this one of the most awful prescription experiences I’ve ever had. They randomly closed for over 1 week in the summer of 2024 (with no notice, nothing to inform customers they would not be able to pick up routine prescriptions…nothing) and ever since then it has been awful. The old pharmacy staff is gone and the new crew can not manage the volume effectively. The systems that were in place seem to be gone. Requesting a refill on the Walgreens app no longer works. I’ve had to wait over an hr on multiple occasions; no communication when prescriptions are ready or when there is an issue. Being closed on Sundays is very inconvenient, especially when this happens. They will be randomly out of certain medications but not tell you—just leave your prescription as “pending” (even though it will be over a week before the prescription is restocked). It’s awful. I miss the old staff members. Transferring my business elsewhere. Good luck to you.
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October 2024 by Scott Decatur
This store needs help. a 10 deep long line for prescription pick up or on hold to talk to someone for 50 plus minutes twice now. This store needs more staff! I do not recommend going there for prescriptions!
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October 2024 by RosieMarie Regis
Kind and caring employees at the Walgreens on Hinesburg Road in South Burlington, VT. So very helpful and patient.
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September 2024 by Michael Hernandez
Everyone is nice but they are clearly understaffed. I write this as my wife is on hold for the pharmacy going on 1 hour and 15 mins. Agreed with others that being closed on Sunday is inconvenient, which I suspect is also related to them being understaffed.
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July 2024 by Grace Ross
This is closed after 8
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June 2024 by M Murray (MMurray)
Always have what you need for health and beauty aides. Cards small toys etc.
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November 2023 by Nick Braves
This pharmacy goes out of its way to save it's customers money. Friendly, prompt and accountable.
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May 2023 by Nancy Gunther
Walgreens is truly a “One -Stop Shop” experience. Not only does Walgreens have almost everything you could ever dream of to buy, but the staff in amazing !Walgreens is complete with a pharmacy that is also so friendly and accommodating. Every time l visit the pharmacy, the personnel is not only professional but kind and patient.Erica, in particular, was tremendously helpful with being “dialed in” with her attention to detail and willingness to go the second mile in researching the exact coverage l had with regard to insurance . She re-billed me as my Medicare had labeled differently the coverage l had. Erica corrected it and proceeded to carry out the prescription requirements.I must also mention Charie, who consistently is kind, courteous, personable and professional with all members of the public.I love this Walgreen.The entire staff has bent over backwards several times to help accommodate my requests.I highly recommend Walgreens, located in South Burlington , Vermont to anyone looking for a knowledgeable and considerate staff with access to the wonderful variety of items that this store offers.
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April 2023 by Nancy G.
This Walgreens is EXCEPTIONAL !I love the staff- every single staff member is polite and courteous- always dropping everything to help me. It is gratifying to be cared about in finding things at a store when one has little time to read all the signs, or, When a person is unable or uncertain how to locate an item!The store is packed with such a variety of cards, seasonal items, pharmaceutical access and all the usual products that modern day pharmacies offer. An Erica, that works at the pharmacy, was an outstanding help to me the other day.She took the time to research my insurance through the computer and "re-bill" me . This took time but l so appreciated her professionalism and personal concern that l be accurately labeled and billed correctly.I am a frequent shopper at Walgreens, and the staff consistently is kind and helpful ; but l would be remiss if l did not acknowledge Charie, who has been the most personable and professional throughout the years. This woman deserves an AWARD for epic service to the public on behalf of Walgreens.I highly recommend this South Burlington Walgreens.You can be browsing or in a hurry, and l can guarantee that this Walgreens will deliver every time both professionally and caringly.
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March 2023 by Ziyaddin Yusupov
Always friendly and helpful staff.
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September 2022 by Nichole Thibault
This Walgreens pharmacy is closed on the weekends. Absolutely horrible for anyone who works a conventional schedule
