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March 2024 by holly thompson
Worst customer service imaginable! I went in with a question about my warranty and didn't have my diamond number with me. After being told there was no way for them to look it up the service clerk reluctantly rolled her eyes and said "I guess I can try customer service but you will be waiting here for a half hour." She was able to find it I'm a matter of minutes. I left my rings with them to be repaired with an estimated finish date of today. I tried calling 4 times yesterday only to go in and find that they were closed for the day. So today I called to see if it had come in and was met with a response of "we didn't know what size you want it to be so they haven't started it yet." ? No one could call and ask that weeks ago when it was sent out? Why am I finding this out the day it is supposed to be available for pickup?
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January 2024 by David Diminico
Not quite sure why there are hours posted. No matter what time i go there they are closed. Needed to get the anniversary ring i got my wife rodium dipped which is coveredby the care plan i paid extra for. i will be contactting corporate to get that money back as it is useless when the store is always closed. Looks like hannoush will get my business.
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January 2024 by Alan Young
I had an issue with a ring that was purchased at this location. The Manager Carrie was condescending and very rude, she did not know the policies and or procedures. I have a warranty and diamond bond, yet proceeded to insist I will need to pay to have the ring fixed. Ended up traveling out of State to another Zales where they know how to treat their customers and have knowledge of their diamond bonds and warranties. This store doesn’t deserve even 1 star.
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December 2023 by William Biasotti
Tom was super helpful in the store today. Very professional and kind speaking. Was a great experience
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December 2023 by Luca Delorme
Went in looking for a christmas gift. Tommy welcomed me with a warm hello can I help you . Finished the sale with him and he definitely made the vist worth it. Will come again
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December 2023 by Macey Bevins
He was amazing to deal with super respectful and nice!
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November 2023 by Anna Harrington
I appreciate Carey and Justin at store 1591 for working with us. We bought an engagement ring that couldn’t be sized to a 3.75. They worked with us to make a custom design that fit in our budget. We appreciate how they made our happiness their priority.
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November 2023 by Angela Emmons
Carey is amazing. Very knowledgeable and her customer service is beyond excellent!
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October 2023 by Kaitlin Sexton
Carey and Justin at the Burlington store were absolutely amazing! They didn’t settle until I had exactly what I wanted. Their priority has always been the customer and I respect that more than anything. They went above and beyond to make sure my wedding set was perfect. They showed an excellent balance of professionalism while still making me feel like I was more than just a customer. I’d give them 10 stars if I could.
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August 2023 by Alexis Pless
Kaleb (with a K - the best spelling) was AMAZING to me and my fiancé when picking out our rings. Was super accommodating to our wants and went above and beyond to make sure we were happy (very much are). Couldn’t have asked for a better engagement ring experience.
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June 2023 by Tori Faye
Friendly helpful staff. They do as they say they will, repairs perfect. Beautiful pieces there.
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May 2023 by Anderson Gonzalez
Got myself a nice little gift, and the ladies there were wonderful. See you in 6 m9nths for a cleaning. Thank you!
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April 2023 by olivia
went into the mall today to find a locket i was looking for and had great customer service, super nice people! jewelry is stunning!
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December 2022 by Julia Dragon
I use to go into Zales all the time to buy new jewelry and get my jewelry inspected and cleaned they use to have the nicest employees but I recently went in to get my ring fixed as the band on my engagement ring had broke and I got nothing but the worst customer service ever! I tried to keep my cool as the two ladies working were nothing but rude to me. I then called over two weeks later to check to see if my ring had gotten back from being serviced and the lady who answered the phone acted like she was bothered by me calling to check. I will have to remain going there to get my old jewelry cleaned but I will not be buying any new jewelry! I don’t recommend wasting your time going in either unless you want to be treated horrible.
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January 2022 by ryan lyford
Been going there for years, customer service, common courtesy and etiquette are just not a thing anymore.
