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January 2024 by Blue Jay's Brew Room
This is a review specifically for Tom, the manager at First Run. I recently got my bindings mounted at First Run Ski Shop a few weeks ago. I rode them 2 times and the back binding ripped off mid run, luckily I was riding groomers. I called to talk to the Manager at First Run, Tom. I told him my situation and he responded with “what do you want me to do about it”. He is probably the most unreasonable and unaccountable manager I’ve ever spoken to. He told me “it happens all the time” and my binding tearing out of my ski is “a common thing”. That statement couldn’t be farther from the truth. I have talked to 10+ ski shops (local and others based in Colorado) and every single one of them say that this should not happen is certainly not “common” as mentioned by Tom. I myself have never heard of this happening, but Tom assured me that with his 25+ years of ski technician experience he has a “better idea of how these things go”. He never mentioned fixing the skis, until I had asked what they would do to rectify the situation. Reflecting upon the quality of work, the fact they marked up my skis too sheet with sharpie for mounting, and my interaction with the manager I wouldn’t let them touch my skis ever again. The ski shop I took them too are unsure if they can mount my boots since the integrity of she ski could be compromised, they were only 2 seasons old. Truly, an unprofessional and unpleasant manager with absolutely no customer service qualities. I’d give negative stars if I could.
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December 2023 by Ilyssa
This review is specifically for Tom, the Master Bootfitter. Years of experience shined through when we stopped in the store to look at socks. I mentioned my daughter's foot grew some and she was having toe pain in her newer snowboarding boots. The boots were bought local to us and heat molded by the store's fitter. Without hesitating Tom said he will look at it for us. After a couple trips to the back for adjustments, the fit is like butter! Elsewhere people have tried to get us to buy new boots or told my child she needed to break them in more. Tom truly performed some magic in the back with a stretcher. I'll gladly travel to Tom for all our future boot fitting needs.
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November 2023 by Valerie McKiernan
Great shop right in Stratton village. Has a little of everything to keep you warm.
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April 2023 by Collin Bryant
Had my skis tuned very quickly and it was an excellent quality tune
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January 2023 by L E
Terrible customer service.They are very rude once you have a problem with the product you b ought from them.
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January 2023 by Michaela Ryan
Bottom of my skis were messed up from the past 2 years of patrolling, they repaired my edges and bases, and tunes them up for a great deal. They are skiing great. Thank you First Run!
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January 2022 by Sheng Yang Tan (Steve)
Be sure to visit the Boot Lab upstairs if you are looking to buy a pair of boots!
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January 2022 by Akiva Sklar
Great shop, experts on staff. Extremely convenient to demo new gear or boots and come in and out during the ski day if you need to swap out skis or have boot work done.
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January 2022 by noah britton
I went in there to get new skis and transfer my bindings from my old skis onto my new ones. and they did it very fast.
