ECFiber is a local internet provider offering fiber optic service in rural areas. Their service is known for being fast, reliable, and with very low latency, making streaming and working from home smooth and efficient. Customers appreciate the consistently high performance and the reliability of the internet, even during power outages in some cases. Recently, they announced a base service level of 100 Mbps at no extra cost, which many find to be a great value. Customer service is generally positive, with many customers highlighting the helpfulness and responsiveness of the team. When issues arise, ECFiber staff tend to resolve problems quickly and effectively, often going above and beyond to ensure customer satisfaction. Installation processes are described as smooth and professional, with staff friendly and helpful. However, some reviews mention challenges. There have been instances of service outages, sometimes caused by external line problems, which led to frustration. A notable complaint involved an unexpectedly high fee for a service call, which was contested and eventually resolved after escalation. Communication issues have also been reported, including difficulty reaching technicians and delays in resolving outages, leading to some dissatisfaction. Despite these occasional problems, many customers feel fortunate to have access to ECFiber’s service, especially given the limited options in rural Vermont. Overall, ECFiber is viewed as a dependable, high-quality internet provider with attentive customer support, though some experiences highlight the importance of clear communication and awareness of potential costs.
Great service. They just gave us support over the weekend for an aging router and will come during the week to check further. We have Airbnb guests and onsite classes here so losing internet really stresses us. Didn't have to go through bots or endless phone trees either. We feel lucky to have such a good local internet... read full comment
March 2025
Spectrum donates$ to end Net Neutrality. With EC Fiber, I’ve never had a single issue in 3 years.
March 2025
Excellent Internet service. They have only been down once for me in 4 years, after a particularly rough wind storm. Customer service has always been great. Last issue I had was a dead backup battery, called them, and they had a fresh battery waiting for me at their office within an hour.
