The Best Western Springfield Hotel offers a great experience for guests. The friendly and helpful staff, including Faye, Michael, and Emilee, provide excellent customer service and ensure the hotel is well-maintained and clean. Guests have praised the comfortable rooms and amenities, such as the pool and arcade, which their children have enjoyed. The hotel's convenient location near a nearby hospital has also been noted. Visitors have consistently had a positive experience and look forward to returning in the future.
Great experience! Faye was excellent! Great customer service skills! Super friendly! My son had a blast in the pool and arcade! The room was clean and comfortable! I will definitely stay again!
December 2025
Absolutely wonderful front desk staff Michael helped with all my questions, while staying here for work! Only hotel near the nearby hospital, and he made the stay/drive worth it!
December 2025
Emilee was fantastic keeping the hotel clean and running tip top. Again, I've stayed 3 tines and EVERY timebthisbis by far the cleanest most well kept chain hotel room I've stated in. A total pleasure!
