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March 2024 by Kevin Scott
To be clear, this review is not a reflection of the staff who work at this location. Is is for Rite Aid corperate, who give us no other way to rate them except on this level.I HATE Rite Aid.I went in today to find a personal care product that I'd rather not have the whole town knowing about. But I could not find it ANYWHERE in the stores. Which, half the shelves were empty anyway. But even online, when you type in the product, you only get products that are available online, and there is NO option for selecting only items in-stock in a particular store, and NO option for locating where an item is within a store.Normally, this shouldn't be a big deal. But this is personal care and health care, which is extremely personal. I should not have to ask people where to find products, especially when other corperations have super simple ways of finding products within their stores.So, I left today in pain, without the product I needed to relieve that pain, because Rite-Aid is a piece of corperate trash who clearly doesn't give a dang about people and their health.
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December 2023 by Carol Scott
I have been there for years and sadly covid made a huge negative impact . You will have to ask for your refills multiple times before its refilled and there is a 50/50 chance it will be correct. There is also a couple customer service woman I always hope I don't get when picking up my prescriptions. After having to wait in Long lines to pick up, having your prescription wrong on top and having to deal with a person obviously having a bad life is nothing that brightens your day. I am looking at other pharmacies as I find myself putting off getting my prescriptions because of time but I do hope Rite Aid gets better. It used to be so convenient!
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December 2023 by Trevor Cole
Customer Service is a genuine problem at this location. The pharmacy was an absolute mess. Jason was the pharmacy tech that I encountered. He was flat out rude, unprofessional, and frankly should not be in a customer service environment. In addition, it took 2 hours to fill a prescription after I was told 30 minutes. 2 hours. I tried calling the store a couple of times but no one answered the phone. I understand how busy they must be, so the lengthy wait time doesn't bother me as much as the rude empIoyee . I called the Customer Service number to make them aware... we will see what happens. No wonder Rite Aid filed for bankruptcy. All that being said, the cashier at the front of the store was nothing but professional, courteous, and very helpful. 5 stars for her. Jason gets -1 stars.
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November 2023 by Brianna W
Had a good experience getting my Covid shot here. My mom and sister had ones scheduled at a later time same day and they were able to just group us up into one. The pharmacist was very nice and was gentle with me and my sister (who is disabled).
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November 2023 by Casey English
When have to wait in line for two hour to get your medication so you plan to show up right when they open but yet the pharmacist doesn’t show up so then they’re not open! Something has to change I am not the only one leaving this kind of review get it together rite aid or close for good!!!!
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November 2023 by Anne Cherico
Pharmacy won't answer phone. I drove a total of 50 mi. to pick up a prescription to be told they never received it. 5 mins. later they seemed to have all the information. They are indifferent and dismissive to customers needs.
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October 2023 by Rowan Erwin
Personally, my experience has not been as negative as others here, but I won't say it's completely easy either. Waiting in line at the pharmacy can be a bit of a wait, and the store itself seems to usually have few people working it.No one has been terribly rude to me, but I also have not had an easy time with major requests, such as changing the name on my prescriptions. I've been to worse places.
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October 2023 by Filmore Bars
NEGATIVE 1⭐‼️ DO NOT recommend this pharmacy at all!! Not only are the pharmacist RUDE, they continually run out of my medication!! I have it called in monthly on a Thursday for Tuesday pickup and I'm told I need to wait 30+ hours later because they ran out!! I don't like being sick and something needs to be done or CLOSE this location! This is their LAST time and I pull all 15 of my scripts to go elsewhere!!
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October 2023 by joanne barnes
You can see by all of the negative reviews that this pharmacy is awful. There is a high likelihood that you will not be able to get your prescription if it is called in to this Rite Aid.Here is a better choice. While it is a drive, go to Keene. There is a Walgreen's that is very well run. Good luck.
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October 2023 by John P.
The staff at this pharmacy is slow, rude and incompetent. They spend more time chatting with one another, answer the phone while 'helping' customers and take their time receiving drug deliveries while customers are waiting.
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September 2023 by P L.
Pharmacy staff are slow, incompetent, and rude. Refills are never ready when they should be. Instead of using a modern database, refills are hand written on post it notes (that get neglected for days). The pharmacy is completely closed every day from 1:30 to 2:00 for lunch break. I work with the public myself, and we use staggered lunch breaks. We would never think of closing down completely in the middle of the day.
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September 2023 by Scott Boucher
No matter what time I go there is a gigantic line and I have to wait upwards of 20 minutes just to pick up a prescription. I've never run into this anywhere else so I'm going to take my business elsewhere where I don't have to wait. If you can use another pharmacy definitely avoid this place unless you enjoy long lines that don't move. I mean I get that Ludlow doesn't have a pharmacy but they ought to either staff accordingly to keep the lines moving or turn away people who aren't local. I despise coming here at this point. Worst pharmacy ever!
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September 2023 by Preston Nicholas
They she refuse to aswer the phone. I recently needed meds for my wife. The DR . said it was sent over. They told me it was not. The Dr aslo said it had been opened 2 of the days went there to pick it up.Its an hour drive for me. I was trying to sort it all out and per normal refused to pick up there phone. I understand they are short staffed and working very hard. But my wife was getting sick from not having her meds.I tried calling the store Mngr same thing. No answer. Then I called corprate right after. The lady there was very nice and helpfull. She said she would try calling the store while I was on the line with her.She came back, told me she called the store 3 times no answe. She then said this is an emegancy situation and would get in touch with and they would be calling me shortly.No one including her ever retutned my call.Well in my frustration I googled why dosent springfield vt rite aide not answer there phones. And could not belive what I saw.Its many posts from springfield Rite Aide. Its actually on reddit.Pharmcy workers bashing there customers for being so stupid as to call. There were many very nasty comments made about there customers. But as I looked closer this was from 2022. So it seems not answering the pharmacy phone and even the store phone is part of the culture there. Along with there distane for the customers that give them a good job.I urge everyone to google what said above and look at the posts.
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September 2023 by Preston N.
They wont answer the phone. The pharmacy or even the store, My wife needed her meds I needed to talk to someone in the pharmacy. I have called there many times before, no answer. I Called corporate they, they acted very concerned and promised they would call me back. Never even got a call back from corporate. In my frustration I googled why doesn't Springfield vt Rite Aide answer there phones. Could not believe what I saw post from Springfield Rite Aide pharmacy. Bashing their customers for having the nerve to call them while there busy. I urge everyone to check out the posts. Just google it. You can see the reddit posts, some very very nasty.
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September 2023 by Sean Alden
Call a med in 24 hours before picked up and they said they only had "One pharmacist" the day before. Okay so why didn't you pick up where you left off yesterday? I HAD TO SIT HERE FOR OVER AN HOUR between the line and the waiting to tell me it's literally not filled. Not impressed. Do better.