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January 2024 by Tena Mowrey
My Salesperson Steve, found the vehicle I wanted in minutes. When I returned from the test drive, Steve had my financial options ready. I was in and out in 2 hours and the price was what I expected. Springfield Cadillac/GMC even delivered my new car to my home.Love my new GMC !
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January 2024 by Guy Boyer
Heather was a pleasure to deal with and helped me buy the truck. She was very professional, pleasant and easy to work with.My dealings with Jeremiah, the finance manager was also very pleasant.
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January 2024 by Charles Cassell
They are nice enough people but Every time I bring my truck there. It comes back with another problem or The original problem doesn't get fixed. Or they try and rush everything Leaving hoses off my throttle body. Have them do an oil change and a tire rotation Truck comes back Missing a center cap and passenger side front and back tire Are not Torqued. They were supposed to Fix the passenger's heated seat told me they did charged me a 200 something dollar deductible for it And it still does not work. The first year After buying my truck It Would spend months there at a time. Because nobody could figure out the vibration I was having. After spending thousands of dollars.On Drive train Components and tires and miscellaneous stuff that they kept suggesting. I finally got sick of It and brought it To a Local trusted mechanic Who did an alignment and fixed the vibration for $80. I have a hard time bringing my truck there for anything at this point and it's still under warranty.Usually just $100 deductibles for me But this last one was oddly $208 and the only thing they got right was the oil change. Honestly I never complained and I wasn't even going to leave this review.But They literally asked for it through text.But there is my honest opinion.
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January 2024 by Mitchell Higgins
The salesman that I worked with, Steven, made the entire process smooth and stress free. I reached out to inquire about inventory on a Thursday and had a truck delivered to me the next day. Even though things moved so quickly, I don’t feel as though the process was rushed. Steven very kindly walked me through warranty options and thoroughly explained to me the reasoning behind any suggestions he made.
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January 2024 by Samantha Byrd
On 12/13/2023 I came into GMC to check out there Chevy Bolts and was immediately helped by the salesman named Kristopher Haselton. Kris not only went above and beyond with his customer service and patience, but he also made this experience a positive one. For this being my first time buying by myself, he made this a very easy and pleasant experience. I felt so taken care of and felt comfortable asking anything I needed to. He was very personable, professional, and knowledgeable. I would HIGHLY recommended if anyone is looking for a new car to visit Springfield GMC and ask for Kris. I also want to say that I felt taken care of by Colby, Jeremiah, Kevin, Joshua, and Steve as well. The whole dealership is A+!!!!
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January 2024 by Eduardo Rueda
Here in New Hampshire for work and needed my truck serviced. He was professional and courteous. As for sales I went to look at the vehicles inside the building not once I was approached by a sales representative. Not that it matters but could have maybe asked if I wanted to look at something. Might not be normal but that’s how I purchased my third vehicle, during a service on one of my vehicles. This does not change how i felt with the service to my vehicle.
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November 2023 by Pete D.
These Yelp reviews as a whole do not represent my experience with Suburban GMC. I bought a Manufacturer Buyback Chevy Bolt from them sight unseen, Becca was a pleasure to deal with and made the transaction as easy as possible given the significant distance from my house to their location. To ensure that I wasn't stuck driving all the way to their location multiple times, she had the car driven down to me. A+ experience across the board with my purchase experience.
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November 2023 by TKJ Lochmandy
This was a fantastic experience. Casie was able to both convince me that I needed to get the truck I have long wanted, and able to help me close on the terms. I came in looking for a truck to order expecting a 6 month wait and stumbled upon one of the very few trucks in the nation available. Through a long stream of text messages, we were able to get to terms that were acceptable (given the price of the vehicle and availability of like trucks). The only time we spoke on the phone was when she was able to make the final offer. Additionally, the truck was delivered to my driveway and I didn’t have to spend several hours in the showroom like I have for past purchases. I hate those interactions…. This was fantastic.
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November 2023 by Mark Jr
The team at Springfield GMC made the truck buying experience easier than expected. The trade in value was honest/fair , BUT the price point on the new vehicle was more than excellent! I drove 2 hours to finalize the sale, and it was definetly worth it. Not even my local dealership could match the new purchase pricing! Thanks Becca for your fantastic communication, not all the dealerships are the same folks! This is a good one.-Mark
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November 2023 by Adam Gervase
Excellent experience with Jim who helped secure 2 trucks for my business. The dealership experience was fast and easy. Highly recommend.
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November 2023 by Justin Matheson
I just bought my 3 rd vehicle from Springfield GMC and specifically from Jim Rugg. My favorite part about working with Jim is the easy transaction every time and the friendly experience.I don’t even bother looking at other dealerships because it is such a smooth car buying experience at Springfield GMCJustin Matheson
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November 2023 by Courtney Campbell
The Springfield Cadillac and GMC service department went above and beyond fixing my car and making it safe. They also made sure I was getting the best value out of my Warranty. Starting from the appointments being scheduled, calling me back promptly, checking with me before any additional work was added and getting me scheduled quickly for any extra work needed.I am very satisfied with this dealership and have been a happy customer sense the beginning when I purchased my vehicle.My car is safe for my children and I highly recommend this dealership and their friendly and knowledgeable staff.
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November 2023 by Marvin Luna
Not only were the staff warm & professional. The person that ran the dealership was kind & made me feel like a valued customer. I’d recommend their service to anyone wanting an accommodating & caring service.
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November 2023 by Dan Harrison
Courteous and helpful service department from the first phone call to the final check out. (Thank you, Matt) Needed winter tires in an unusual size, and they worked on it and found them. Waiting area for service was well appointed, quiet, and comfortable. New to the area, and this is now my preferred dealer.
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October 2023 by john mulherin
Had a 7AM appointment for service on my GMC. Service rep met me at the door and took my truck right in an an hour later I was out the door. Great service and love the lifetime state inspections. Certainly makes it worth it to drive the extra distance for quality service.
