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April 2024 by Fela E
Brianna was absolutely amazing today. She always goes above and beyond to help.
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March 2024 by melissa tennis
We upgraded three phones today. The hardest part was picking out a new cases! The transaction from start to finish was painless. She showed us our options and wasn’t pushy in any way !
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March 2024 by Tiana
We didn’t have a very good experience here. We traded in our phones for new phones here and opened a new account. Everything was fine but then our situation changed so we worked with Jennifer to return the devices within the 15 day period and close our account down. She told us everything was all set. Months later we find a charge on our collections for more than $2600. We reach out to us cellular and are told that they have no record of the phones being returned, the phones were being used well into the following month when we no longer had them, and our account was closed and sent to collections due to non payment. So now we are out the phones we traded in for the new phones, AND the new devices that we returned and they have no records of the devices being returned. Overall a very bad and very stressful situation that still has yet to be resolved over a year later.
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February 2024 by Kayla
Brianna helped us both get into new phones and patiently waited while my husband fought with xfinity to get his number but we figured it out and we are both so happy! 10/10 recommend Brianna for all of your wireless needs!!!
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February 2024 by susan bernatchy
Great experience, very helpful, I have not gone to Springfield store for years. So happy to.know management has changed.
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February 2024 by Joseph Golec
I thought they were very helpful and polite and she was funny too
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January 2024 by Sylvia Bowden
She was very helpful very friendly all in all are very good experience.
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January 2024 by Jaclynn Fowler
Kayla was very nice, and help us upgrade our new phone. She took her time, explained everything that she was doing and even helped put on our new screen protector.
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January 2024 by Rodney Holton
Kayla was extremely helpful and kind
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January 2024 by sandra schools
I was lucky enough to have Kayla be my sales rep. She was kind, thorough and professional!! Absolute delight. Would recommend to friends and family
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December 2023 by Tim Steward
Kayla was extremely knowledgeable and helpful in assisting me in updating to a new phone and contract. She managed every obstacle that came up with confidence, skill, and a friendly demeanor. Certainly one of the most pleasant experiences I have had in a store in ages. Will recommend to all my friends.
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December 2023 by Lisa Sloan
Excellent customer service. Brianna is wonderful! She went above and beyond in helping me.
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November 2023 by Erica
Knowledgeable, courteous and professional. Brianna is a big help.
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November 2023 by shawn burke
Service was awesome and they were polite and courteous and gave me good service however I have to go back on Monday because the phone that I received does not have the speaker does not work I can't hear people when I'm talking on the phone nor can I hear apps music nothing speaker does not work at all so I'm impressed with the service of the people but not impressed with the phone you would think for $140 phone it would be good but it's junk right out of the box
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November 2023 by Jodi Palmisano
Kayla was very helpful. Always had a smile on her face. She answered all our questions. We will be going back to see her again for new phones and whatever help we need for our phones.
