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February 2024 by Shaena Lyon
Great customer service
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November 2023 by Melanie Childs
I have a different opinion of the guy who works in the Verizon store in Springfield, VT. He was rude from the time I walked thru the door. He raised his voice to me, he argued with me and his customer service skills are terrible. I got sick of him raising his voice and walked out. He continued arguing with me as I was walking out. I ignored him. I will NEVER go back in there and I will tell my friends not to go in there either. He needs a reality check on how to treat customers. He's a real jerk!!!!!
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October 2023 by Barbara Blanchard
Very friendly, go out of way to help the seniors understand these cellular phones. A big difference from the old fashion wall phones but allows more freedom.
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April 2022 by Missy Lawrence
Both Stephan and Justin were knowledgeable, friendly patient and made the experience in the store fun. I would highly recommend this location to anyone looking for assistance with their Verizon phone.
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April 2022 by leslie lassetter
They don’t call you back. 2 out of 3 times, I was promised a call back and it never happened. 3rd time, they answered the phone, had the product I needed, & then I drove 1/2 an hour to the store. Phone & hotspot are nice. Service can improve.
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December 2021 by Lisa Putnam
A big thank you to Stephan for helping me with the purchase of my new phone! He made the transaction go easy and didn't mind my basic questions/answers regarding the technology about the new phone. Thanks for my Christmas gift to me!?
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October 2021 by Sommer Sales Inc
Super fast and efficient?
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October 2021 by RICHARD BURR
Happy with the service given by Stephan. Very professional! He took his time to break down my whole account to make sure I was getting the right price and the best deal! Will be going back and telling friends of this awesome service. Thanks again
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August 2021 by navywifeforever
Stephan was an incredIble representative of Verizon, he was very knowledgeable and patient. Not once did I feel pressured to buy something that did not suit my needs! He was very attentive and made sure all of my information was transferred to my new devices and that I was signed in to everything I needed to be signed in to. What usually is a long draw out process was very quick and efficient I can not say this enough thank you for making this such a wonder Experience I will forever recommend this location
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July 2021 by Stephen Thomas
The service was exceptional. He was very knowledgeable. GREAT CUSTOMER SERVICE. I was little upset at first and he still was Kool. I apologize to him. Great person he is.
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July 2021 by Ted Foster
Just visited this store and would not recommend. Stephan is rude and unhelpful. Wast of time.
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June 2021 by Patricia Smith
I had amazing service today at the Russell cellular branch in Springfield Vermont with Verizon representative Stefan. He’s a wealth of knowledge regarding cell phones and how they operate.He showed me at least three different ways I can save money. Well done! I’ll be back again.
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June 2021 by Debra Cox
Stephan, Store Manager, did an awesome job answering all of my questions, upgrading my phone & service. I would highly recommend going to the Russel Cellular Verizon Authorized Retailer 242 River Road Springfield Vermont. Well done!
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June 2021 by Robin Kelly
Amazing service by Stephan, came in with a wet phone and he got me the best deal, walked away spending less money monthly with a new phone! Will definitely return to see him.
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May 2021 by Hillary Anderson
This place is awesome! Had an issue where I couldn't get into my phone cause I forgot my password, stephan was Instrumental in getting me back into my phone. He was kind and patient when I was freaking out and he knew exactly what he needed to do. It took a lot longer than he thought it would and he was on the phone with HQ for a while so he gave me a free accessory for the inconvenience. I will absolutely be coming here again. Stephan was honestly awesome and a life saver!!