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October 2023 by Ari Cohen Fleischman
Rented bikes here. Amazing quality bikes and kid trailer. Our toddler freaked out a few minutes into our rental time and we unfortunately had to turn back and return them :( the staff at Pinnacle were so kind and accommodating, gave us a full refund. We will definitely come back to rent from them again next time (and hopefully make it for a bit longer on the trail!)
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October 2023 by G C
Great shop. Stopped to get some parts and accessories on our bikepacking trip. Also needed some advice. Staff were super helpful and nice.
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August 2023 by Carl Baillargeon
Fun place to rent good quality bikes for a spin around Stowe...all the way up to Trapp Family Lodge.Staff is friendly, prices are good, location is right accross main bike path.Lots of sports (ski and bike) articles sold there, with high quality brands !
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May 2023 by Michael Reed
My son purchased a pair of Liberty 101 skis from their online retailer, skiessentials , at the end of 21/22 season.He ended up buying a different pair and giving the Liberty’s to me. He is about the same height, weight and ability, and his boot one size smaller. After some googling I adjusted bindings myself and enjoyed them all season, but wanted to have the bindings checked out during my visit to Stowe this past week. I did just that, but I was a bit surprised when the sales woman brings the skis back 5 minutes later and says “ All set that will be $55”. I guess I should have asked but I wasn’t expecting to pay $55. I expected better customer service, not to mention, I also bought my wife’s skis there. Live and learn as they say!
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March 2023 by Noah J.
Was told by the gentleman at the front desk he would make my skiis "as good as new" and proceeded to pick up dull skiis with prominent and large scratches on the bottoms. When I voiced my displeasure to the gentleman I had previously spoke with I was met with a poor attitude and claims that there was no way possible they weren't sharp. Would not use their ski tuning services again.
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March 2023 by P E
Avoid boot shop. On the spring sale last year I was sold a pair of boots. Come to find out the boots are women's boots. I am not a women. Perhaps there are Cosmetic differences only but non the less I was not informed of this. Used the boots once it got cold and they would not get on or off my feet without causing harm to my body. Yes they sold me ill fitting women's boots. When I went to discuss they said sure we"ll do an exchange. I was very happy until I was shown a pair of boots that did not appeal to me and the salesman told me it didn't matter what the boots looked like as If there was a problem not excepting a really ugly designed boot. Again pushing a product that served reducing their inventory instead of the customers needs. When I pushed back I was finally fit with a boot that I liked and fit well. Yes folks thats why were here. When I got to the register the sales person told me the cost I owed would be almost double. He never told me that. I then asked for my got money back and they gave it to me. You decided after hearing this if you should trust your boot purchase to this outfit.
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February 2023 by Alexander Castanes
I bought a pair of Nordica Enforcers from them in 2021. The binding popped off them after only skiing on them five times. Luckily I was not injured, but it could've been more serious. Since the warranty is up, they did not do anything to compensate me or replace my skis/bindings. I get that and am still frustrated because it seemed like negligence that the binding popped off in the first place.UPDATE 2/17/23:The owner read this review, called us, and gave us $200 back, which was close to the original price since the ski's were purchased on sale. I am impressed by the follow-up. The won a customer back!
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February 2023 by ענת פטרושקה
Wonderful service! Great equipment in very good condition! All staff members were friendly and helpful. We asked to return the equipment a day earlier due to weather conditions and staff was great with it and gave us a refund immediately.
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February 2023 by Elena Nolte
This place was AWESOME! As soon as you walk in the atmosphere is warm & welcoming. Chris helped me out so much. Beyond grateful to have run into such a kind and humorous man! Gave me a great deal on my first pair of skis and made me super comfortable throughout the whole experience. Very knowledgeable and down to earth. I highly recommend checking this place out for ski rentals and any last minute purchases before hitting the slopes! We’ll be back!
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February 2023 by Heather Begley
Had a really great experience there today. A lady helped me with the helmets and she gave me so much information about them and I ended up spending way more than I had planned. She was kind and knowledgeable, and I was happy to go for the upgrade. I live closer to AJ‘s so that has been our go to for years, but I am done spending our money there with how unbearably and laughably rude they are. I feel so good about my encounter today at Pinnacle and will continue to go to here instead of AJ’s from now on
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February 2023 by Maxim Yasochka
Very mediocre customer service. Tried to buy xc skis online.Appears they have no idea what they are selling, can’t advice on fit of what they have and end up just sending pictures of stickers for me to decide.Took two weeks to get my questions sorted - turnaround time to get an answer is 2-3 days.Then I placed an order and… silence.Checked in few days - and now they tell me that their processing time is 5-7 days cause they have “high volume of orders”. Didn’t tell me this before I placed an order though. I decided to cancel order - not prepared to wait, don’t know what else this guys forgot to tell, don’t want to waste time returning and looking for other skis if they screw up the order.Wouldn’t recommend, very disappointing buying experience.
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February 2023 by Tal E.
I came in during a weekday to talk about some skis and goggles and everyone was helpful. The staff was knowledgeable and friendly, and didn't push me to buy the more expensive products just because. They took time to understand what I needed at length, and were very patient with my questions. They actually narrowed it down for me and I ended up being very happy with my purchase and the process. They got my skis ready overnight so I could use them next day and I was thrilled with the whole process. I'll definitely come back again when it's time to purchase ski equipment for my family.
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January 2023 by Grant Blassick
Amazing service for ski boot fittings. I've been fighting my boots for years and they provided a solution. I was a walk in during a busy time and they spent nearly 3 hours with me going over needs. I cannot recommend them enough!
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January 2023 by Max Y.
Very mediocre customer service. Tried to buy xc skis online. Appears they have no idea what they are selling, can't advice on fit of what they have and end up just sending pictures of stickers for me to decide. Took two weeks to get my questions sorted - turnaround time to get an answer is 2-3 days. Then I placed an order and... silence. Checked in few days - and now they tell me that their processing time is 5-7 days cause they have "high volume of orders". Didn't tell me this before I placed an order though. I decided to cancel order - not prepared to wait, don't know what else this guys forgot to tell, don't want to waste time returning and looking for other skis if they screw up the order. Wouldn't recommend, very disappointing buying experience.
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January 2023 by C M.
The staff could not be nicer and more professional. They went out of their way to find us the best demo skis and set us up with a brand new set overnight in time to ski the next morning. They'll continue to get my business. Great job to all of the staff ! Couldn't be happier.
