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June 2023 by George W.
In February of this year, 2023, our house was sold with a closing date of May 5th and my wife and I made arrangements with Chase Moving and Storage of Essex Junction to have our household goods moved to Texas from Vermont via Wheaton Moving and Storage, and paid their required 30% ($4277) deposit toward the move. In mid-April there was an issue in the sale of the house that was no fault of our own which terminated it and the house was returned active listing. We immediately told Chase (Kevin) that we would have to reschedule to which he stated that it would not be a problem and to let him know when new pack and pick up dates were available. We contacted them today, 6/13/2023, and provided them with new dates. After receiving the new quote, we were told that by changing the dates, we had forfeited the $4277 deposit from the "previous" contract and another 30% deposit would be required. This "date-change" forfeiture was never mentioned when we paid the deposit or when we advised that we needed to change the dates but there was a clause hidden deep in their Move Booking Paperwork that we overlooked which states: "LIQUIDATED DAMAGES: We will collect a non-refundable retainer fee equal to 30% of your estimated charges at the time of booking any services with Chase Moving and Storage". This statement provides no specifics and one assumes that loss of deposit would apply in your cancelling the contract, not just changing service dates. Clearly, we made a terrible (and very expensive) mistake in hiring them, but have now hired a reputable and highly-rated Moving and Storage company in Burlington which did not require a deposit at all. If you feel the need to hire Chase Moving and Storage, make sure you understand, because they will not tell you, that you will forfeit your 30% deposit for any changes whatsoever to your pack and pick up dates, apparently, no matter what the reason. We contacted Wheaton Moving and Storage's corporate headquarters for their input and were told someone would contact us, but they never did, so apparently, they condone this practice.
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March 2023 by Scott Walters
We requested a quote from Chace Moving and Storage for our move from Milton, Vermont, to Walden, Vermont. The quote was $3477.67, including using the truck, travel, packaging, and labor. We were very surprised/outraged when our final charges were 4665,95. This price increase represents over $1200, a 34% increase from the estimate. The operations manager, Kevin, stated two primary reasons for the price increase. Both had to do with labor. Kevin responded in an email, "They elaborated on the difficulty that they had getting up your driveway ( which we spoke about briefly on the phone )and your availability at the door while they unloaded the truck. The crew stated that you were preoccupied during the delivery and had to constantly ask for direction with pieces as they came through the door." In reality, it only added about 10 minutes as they maneuvered into the driveway that had been plowed, snow blown, and cleared of snow that morning to make it easier on them. On Kevin's second topic, I was literally on the truck and helping them take stuff out. They estimated the delivery to take about 2.7 hours for three men. The reality was they charged 11.25 hours. When asking phone Kevin what the cost was for such an inaccurate estimate, he stated simply repeated what he said in email. Furthermore, the movers missed placed some screws to reassemble our daughter's crib. They searched for 45 minutes after the truck was unloaded and even blamed us for unpacking the part box. The screws to the crib were in with the crib mattress in a bag and we were charged for the time that they were searching for them. Additionally, they broke or damaged three pieces of furniture in the move, which we are still working chase moving but is a separate issue from being overcharged drastically. Also, two of the three team members stated that they were up at two in the morning the night before moving us in because they were shoveling snow for another job. I believe they were not at their most efficient in doing the job, and we paid them thousands of dollars. The company automatically charged my card an additional $1287 never communicating that there was a significant increase from the estimate. They only sent a final invoice once I questioned the additional charge to my card. This moving company is an unprofessional run organization, and Kevin takes no responsibility for the actions of his staff. And ultimately, put the blame on us as the consumers. I would not recommend this company to anyone for a local or out of state move. We are filing complaints with the Better Business Bureau, and in small claims court and disputing the charges with our credit card company. I would not hire this company and if you do thoroughly track their time and ask lots of questions, or they will overcharge you.
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January 2023 by Betsy Tegatz
Our experience was a nightmare. Our belongings and furniture looked like it was delivered in a cement mixer. Some of the boxes were packed well, while others had absolutely no protection around the items. A lot of our stuff was damaged or destroyed. Tables broken in several pieces, chairs with legs snapped off to name a few. The customer service was either nonexistent or rude once we started questioning what was going on. It was very expensive, and the estimate was not even close to the final number. Maybe small local moves work out okay but our move was large and long distance. Many of the bad reviews on this site and other review sites were also moves of the same magnitude. This is the first bad review I have written but if this helps one person make a better choice in selecting a moving company then it's worth it. Again, our experience was nothing short of awful.
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December 2022 by Betsy T.
We did a big move this summer from VT to Utah. Our experience with Chase Moving & Storage was horrible. Like so many of the other bad reviews, several things were not packed well, (some boxes were but certainly not consistently) and furniture looked like it was just thrown in the truck. Needless to say we had some very nice pieces destroyed or damaged. Customer service was non existent or cryptic once we raised any concerns about how the move was being handled. They charged a lot of money (the estimate was way off) and in return we got to live in a nightmare, waiting a longer time than agreed upon for delivery, seeing so many of our valuable things broken and absolutely no meaningful effort put forth from the owner or manager to communicate with us. It was kind of hard to believe a company could be so bad. I don't like writing negative reviews but if I can stop one person from experiencing what we did then it's worth it. Find another moving company!
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November 2022 by Art by Anna-Lena Vermont Nature Art
We love Chase Moving company. They help you move quickly and safe to your new home. Highly recommend, five stars!
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November 2022 by Jami Rivers
We have used Chase for three moves - a residential move as well as relocation of our business out and back when we renovated our building. They were fairly priced, on time and professional, even when we added some last minute large items. Our contents were handled well, no issues or damage, and the process was smooth. We would definitely use them for future moves and highly recommend them.
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October 2022 by Nate L
I've been using Chase Moving & Storage for my relocation needs for the better part of a decade now. No matter if it was a small apartment move, shirt term storage, or a short haul move to help a family member I've always loved working with a family run business.Everyone is so personable and easy to work with, and my expectations are always exceeded time and time again. I've had poor experiences in the past with moving (as probably everyone has) and those days are certainly behind me!
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October 2022 by R W
Used Chase Moving & Storage to move out of our house and would absolutely use again. Efficient and professional. Most people underestimate time, effort, and how much stuff they have and so easy to blame others (eg movers) when things dont go to plan. They moved several pieces of heavy furniture and other items with no problems. Highly recommend.
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October 2022 by Art by Anna-Lena - Kunst beginnt mit dir
We love Chase Moving company. They help you move quickly and safe to your new home. Highly recommend, five stars!
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October 2022 by Jay Overton
Chase moving did an outstanding job for us with two separate moves. They were on time, professional, and they had no hidden fees! We would highly recommend them.
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June 2022 by Karen L.
Run the other way!! They are terribly dishonest, and it's likely you'll get ripped off. We used Chase Moving several years ago for an in-state move and they were fine. Well, management has clearly changed. We hired them last summer for another in-state (5 miles away) move, and they cheated us...badly. They estimated about $3000 for a 3-day move, which was confirmed by email, but they didn't show up. Turns out they changed it to a 2-day move without telling us. They showed up the next day. Then they told us, near the end of the move, that it was taking longer than expected, so they'd need to "pre-auth" an extra $700. Well, it turns out they had already charged our credit card DOUBLE the original estimate, without our knowledge, PLUS the extra amount. So, all told, it cost us well over $6000. The moving guys were very friendly (albeit a little slow) so we got chatting with them. None of them, including the lead, had been there longer than a couple months. I understand staffing shortages, but not outright theft.
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May 2022 by Nathan Reilly
I was an employee here for a few months and let me say that they are a terrible company. We had an inventory sheet where we would catalog all of your items. And on this inventory sheet we would have a spot where we would mark items as damaged whether its rubbed, worn, dented, scratched, watermarks. Even if your item was brand new we would have to mark it as such just in case anything happens to it. And the reason they do that so if you try and make a clam they can say it was like that before we moved it. I highly recommend not using this company. Shady business practices. And always under bidding a move so they get the job and then charge extra.
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February 2022 by Amy Connelly
I would definitely recommend Chase moving to my friends and family in the Vermont area. Ron recently moved me from Vermont to Massachusetts and the move couldn’t have gone smoother. The guys packing me were professional and hard working, Ron personally drove the truck down and unloaded me, and the guys on the MA end were fast, efficient and did a fantastic job unloading me. Communication with Ron and Kevin throughout the process was great! Can’t recommend enough. They were the least stressful part of my move.
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February 2022 by Amy C.
I would definitely recommend Chase moving to my friends and family in the Vermont area. Ron recently moved me from Vermont to Massachusetts and the move couldn't have gone smoother. The guys packing me were professional and hard working, Ron personally drove the truck down and unloaded me, and the guys on the MA end were fast, efficient and did a fantastic job unloading me. Communication with Ron and Kevin throughout the process was great! Can't recommend enough. They were the least stressful part of my move.
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October 2021 by Jay Bruns
Hard no on using Chase for an out of state move. We used them for a move from VT to FL in August. We got multiple quotes and decided to go with these guys because they were affiliated with a larger company and we assumed that would come with more reliable service (wrong assumption). We scheduled our move and were given an 8-10 day deliver window for when our belongings would be delivered to our new home in Florida. Everything was picked up on time and the workers who did the packing were very nice. However, after the truck left, we heard absolutely nothing. When we were approaching the end of the delivery window, we called to confirm that our house was going to be delivered – only to learn that it had not left Vermont and that there was no schedule for when it would be delivered. No one called to tell us about the delay, we had to do the follow up. Plus, they charged my card the full amount even though the contract clearly said payment was due ‘on delivery’. When I asked Ron to reverse the charges until delivery was made, he made a bunch of excuses why this couldn’t happen and how it would create further delays even though the contract was clear when payment was due.So, we were left living in an empty house with no expectations of when the fully paid services would actually be completed. When I complained to Ron, his response was that ‘we weren’t the only ones being impacted by the delay because our belongings were taking up valuable space in his storage facility’. He actually sent this in writing! There was never any proactive communication from Chase Allied. When we did get any sort of communication it was simply to point the finger at Allied and to do nothing to help get to a resolution. When our belongings did arrive, we had many broken pieces and a couch with water damage because it was poorly wrapped and stored. So, in summary, services not completed as contracted, no communication, no customer service, no accountability. Stay away.
