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March 2024 by Mindy Dove
Excellent
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March 2024 by Stuart Showalter
Professional, friendly, accurate, and timely.
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March 2024 by Shayne Geiger
Representative was nice, but it cost $380 to do my return. 4 forms, 45 minutes and $380 later I ended up paying more money than what I’m getting in refund. Not going to us HR Block again
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March 2024 by Syed Ali
Awesome experience. Very efficient and Friendly
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March 2024 by Michael Ather
This was the third tax season I used H&R Block, and although I used their major competitor last year, I have found H&R Block much easier to work with, more accurate and more responsive. Also, it was much more convenient and faster having a live representative process my returns.
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March 2024 by David Simcoe
Knowledgeable and helpful.
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March 2024 by Joannah Camper
Mark W. did a great job! He worked efficiently and with care in regards to getting me the best and most accurate refund possible. I am a very satisfied, long term client of HR block. ( I wanted to do the client survey but by the time I got around to it, the invitation had expired- sorry Mark, but really, thank you ! )
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March 2024 by Pablo Fodor
Does a great job and no fuss. The $ is worth it to get them done right and in a timely manner.
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March 2024 by Wanderer
Great staff clean area fast and efficient and accurate
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February 2024 by Laurie Champagne
Easy and personal. Def going back each year.
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February 2024 by e double
Great experience as always
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February 2024 by Jennifer Langevin
Doing your taxes is like fixing your car you want to be reassured that everything is okay. After all it's your money your health and your well-being
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October 2023 by Heather Newman
Well to start out, I filed taxes 8 months ago with H and R block-paid them $500 and still do not have my taxes. Called to talk to Karen and she keeps telling me they processed. They have not. I will never use this company again-do not recommended anyone over pay for horrible service
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April 2023 by Meghan Bushey
Awful experience here. I heard great things about Karen and she did great talking to us while we were here. 1.5 weeks after we thought we filed we called because we hadn’t gotten any acceptances from federal or state. When I called the receptionist said that she was still reviewing our taxes to determine what the biggest refund option would be, we had already gone in and filed our taxes in office so I explained this.. he said he would speak to her and find out what was going on and call back as soon as there was an answer. No about an hour later I got a federal acceptance message. I called back to let them know that I just got a Federal acceptance and I was wondering if maybe our taxes were not filed on the day that we thought they were, and instead filed because I had called to check on the status. The gentleman that I spoke to this time was very helpful in. Las said it looks like they were sent over today.. I then asked if my state taxes had been sent and he said he would need to look into it further but he would definitely have somebody call me back today. Another hour and a half went by and boom. I got my state acceptance. So then I called back again to let them know that now I know both of my taxes have been filed because I got the acceptance I was hoping to speak to somebody regarding what had happened because I had filed my taxes in office a week and a half ago so I just wanted to clarification. The receptionist was not only unprofessional in the way that he handled speaking to me, but also advised me that nobody would speak to me because there was nobody in office when I asked when somebody would be back so I could call back. He continued to tell me he wasn’t sure if anybody would be back. Eventually tried to file a complaint with the “corporate” and they also did nothing. Not even a call back to help me understand what was happening with our taxes. I suppose we will never know at this point, but very frustrating, and I will not return. Due to the poor communication and unprofessional manner of some of their staff.
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April 2023 by Meghan Lesage
Awful experience here. I heard great things about Karen and she did great talking to us while we were here. 1.5 weeks after we thought we filed we called because we hadn’t gotten any acceptances from federal or state. When I called the receptionist said that she was still reviewing our taxes to determine what the biggest refund option would be, we had already gone in and filed our taxes in office so I explained this.. he said he would speak to her and find out what was going on and call back as soon as there was an answer. No about an hour later I got a federal acceptance message. I called back to let them know that I just got a Federal acceptance and I was wondering if maybe our taxes were not filed on the day that we thought they were, and instead filed because I had called to check on the status. The gentleman that I spoke to this time was very helpful in. Las said it looks like they were sent over today.. I then asked if my state taxes had been sent and he said he would need to look into it further but he would definitely have somebody call me back today. Another hour and a half went by and boom. I got my state acceptance. So then I called back again to let them know that now I know both of my taxes have been filed because I got the acceptance I was hoping to speak to somebody regarding what had happened because I had filed my taxes in office a week and a half ago so I just wanted to clarification. The receptionist was not only unprofessional in the way that he handled speaking to me, but also advised me that nobody would speak to me because there was nobody in office when I asked when somebody would be back so I could call back. He continued to tell me he wasn’t sure if anybody would be back. Eventually tried to file a complaint with the “corporate” and they also did nothing. Not even a call back to help me understand what was happening with our taxes. I suppose we will never know at this point, but very frustrating, and I will not return. Due to the poor communication and unprofessional manner of some of their staff.
