MyEyeDr. offers a mix of experiences for its customers, with notable strengths and some areas for improvement. Many clients praise the staff, particularly opticians, for their excellent care and helpfulness in selecting eyewear. One customer highlighted the effective collaboration between staff members in finding the perfect frame color after an initial dissatisfaction with their purchase. The eye exams are generally described as quick and easy, with thorough explanations provided by the doctors. However, some reviews point out inconsistencies in communication, particularly regarding appointment confirmations and checkout procedures, which can lead to customer frustration. The selection of frames is considered average, with some customers expressing a desire for more options and better insurance coverage. Additionally, it's important for clients to ask for specific details, such as Pupilary Distance, to avoid complications when ordering glasses elsewhere. Overall, MyEyeDr. is recognized for its professional staff and quality eye care, though potential customers may want to be aware of possible communication issues and frame selection limitations.
I was told by an office staff that I had an appointment for today but when I put it in my GPS it said the office was closed so I called to see what the problem was and the after hours person came on and told me that you were closed today. I think this should be checked into and why I was told it was today!
June 2025
Dr. Alexander Van Dyck and the staff were terrific! I recently had my very first eye exam and this team was incredible in explaining the process, making the most of my insurance benefits and giving their valuable opinion in eye-wear. I was highly impressed with their professional manner and the care that I was provided.... read full comment
May 2025
Dr. Can Dyck was wonderful and very thorough with his explanation. The person Ashley who did my glasses was amazing as well. Explained all my benefits and options to be. Will recommend this location. I'll
