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June 2023 by Larry Brett
Love to come into the Bank on any open day. Every one is friendly and ... ...wait for it ..... HAPPY TO SEE ME! Makes my day! LRB.
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May 2023 by Shelley Cleveland
Had a wonderful experience here. Excellent customer service. Jorge and Carol went above and beyond to help me ?.
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August 2021 by Annemarie Edwards
Exceptional! I refer family and friends to this great bank!
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November 2020 by Betsey Fisher
Love banking with NBT! They are so friendly and helpful. They remember and address me by name whenever I am in the branch. The branch manager is very nice as well as the younger guy who is always there at the counter.The new app the bank just came out with is great.Highly recommend!
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July 2020 by Paula
I always get a good customer service here but yesterday was awful. the lady at the drive thru came in so rude and rolling eyes and asked me "so what do you want?" before I even finished my sentence as I was telling her I want to do a withdrawal as well as a MO. First impression with the customer sets the tone for the rest of the transaction or order with someone. She tried to be nice later and offer my sick daughter a lollipop after but her actions at the beginning was uncalled for very unprofessional for her to welcome a customer that way. If my daughter wasn't in the car with me it would of gone differently, (not in a good way) I can tell you that. Other then that everyone at this location is as sweet as can be love their services.
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December 2019 by Paula Newchurch
I always get a good customer service here but yesterday was awful. the lady at the drive thru came in so rude and rolling eyes and asked me "so what do you want?" before I even finished my sentence as I was telling her I want to do a withdrawal as well as a MO. First impression with the customer sets the tone for the rest of the transaction or order with someone. She tried to be nice later and offer my sick daughter a lollipop after but her actions at the beginning was uncalled for very unprofessional for her to welcome a customer that way. If my daughter wasn't in the car with me it would of gone differently, (not in a good way) I can tell you that. Other then that everyone at this location is as sweet as can be love their services.
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August 2019 by Casey Cardoza
Best customer service and banking
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November 2018 by Sharon Dulude
Customer service is great, however a $35 charge if overdrawn less than $10 and have been charged 3 times in 5 months like this warrants a change of banks! I've paid $105 To be overdrawn less than $20!! I work too hard for my money to have my bank do this to me.