EastRise Credit Union is a member-owned financial institution serving its community. It provides a full range of financial products and services with competitive rates, fewer fees, and a dedication to high service standards. Members report having their money kept safe and sound for many years. The experience of getting a home loan is highlighted as particularly positive, with teams described as walking members through the entire process with patience and professionalism, explaining every detail and making them feel like the only customer. Specific assistance for unique needs, like a mortgage that includes renovation costs, is noted. Individual staff members at local branches receive high praise for being helpful, pleasant, and going above and beyond, especially in providing patient, solution-oriented service over the phone or to new Americans. This local, personal customer experience is highly valued by long-time members. However, some members express frustration following a merger, specifically citing the loss of the Zelle payment service as a huge interference with everyday living and a desire for more local problem-solving support over the phone. Despite these challenges, many members express strong loyalty, planning to stick with the credit union based on its overall service and community focus.
Very helpful and kind staff. I needed to open a CD and the process was very smooth and fast! Plus the place looks very cool and stylish.
April 2026
Ashlyn and her team were thorough and professional all the way through the funding and closing process. They kept the borrower informed of all the details.
February 2026
I have been with EastRise (previously known as New England Federal Credit Union) for many years and they have always been helpful with their members. They ensure your bank account is safe and will work with you/answer your questions about anything financial related like IRAs and mortgages. I couldn't ask for a better bank.
