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January 2024 by Sara Holm
Friendly, helpful, and knowledgeable staff, 10/10 experience when I went in today.
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October 2023 by Collin Bate
Stopped in twice, both times assisted by a tall, older man. The definition of helpful and courteous. During 2nd visit he couldn’t find an item in the back, went to look a second time to double check. Spent 10min in total searching until he found it. Other people may have given up and assumed it wasn’t there. Such a helpful person.
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October 2023 by Jimmy Brown
Like the idea they're open 7 days a week.
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August 2023 by Pat Mainer
Awful! They couldn't find the item they said on the phone that they put on hold for pick up. I was waiting for service for maybe half an hour for a pick up that should have taken less than five minutes. Rude people. Finally they sold me the wrong part. Will return it tomorrow and then never go there again.
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June 2023 by Tori Palmer
I was excited to see the new location and was pleasantly surprised until I got up to the front counter. Logan, who works here, was extremely rude and condescending.I called prior to arriving and spoke with Josh on the phone regarding a crushed washer for my oil plug for a Porsche Cayenne diesel. Josh said they had one in stock so I headed on over.As a diesel technician myself I know what this washer would look like size wise. When Logan handed over the washer I immediately knew it was the wrong size so I said something. I was met with him saying I was wrong and that was the right one. I pulled up the correct part number which they determined they had in the back. While in the back I could hear logan scoffing saying that washer was the same one they gave me and this isn’t any different… low and behold it was the right one and not the one Logan assured me was correct!I also asked Logan if there happened to be a small crushed washer kit and he told me “no, and if there was it would be like $30” his coworker then piped up and said “we have one over here” (which btw wasn’t $30) and took over starting to help.When doing this another gentleman came in looking for transmission fluid. Logan goes to help him and asks if it’s a CVT, the poor gentleman did not know what that was and was like “uhhh” Logan scoffs at him and in a very sharp, short tone goes “an automatic?!” the guy says yes. Logan then proceeds to lecture the guy on how the CVT mechanism works.I am so extremely disappointed in Logan’s behavior to the customers and hope this review is taken into consideration.
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April 2023 by Samuel Close
Great parts and experienced help. Was able to get rear brake pads and rotors for my car for half the cost of dealer parts. Install was easy and everything was right. So thankful.
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October 2022 by Jennifer Trifaro
My husband had called to have them save parts. When there was a problem and they didn't have the parts when arrived, I called my husband so we could getwhat we needed. I asked the sales person if i could have my husband call and he said no, To figure out the part that wamy Vin # or license plate. I had very heavy parts part, and for the first time in over 20 years I had to carry it out myself. Just watched them carry parts out for a man that is around my age.One of the men called his co-workers "girly"
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September 2022 by Michelle L.
Went to ask if they would look at my check engine light. John was incredibly rude and said no he can't do that but if I look in my manual it would tell me how to turn it off. There is also a sign on the door that says free check engine light services.
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August 2022 by Kenneth M Martin Jr
If you’re a do it yourself or this is an awesome store. For add-on, parts and any other need you might have for your motorized vehicles, this is the place to shop. I have been working on my own stuff for over 30 years and although the store has changed names the store quality has not. Only wants and all of these yours have I ever been in a situation where they did not have what I was looking for and could not get it. May all around one stop shop.
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May 2022 by David McClellan
Great service great people even had the rare parts we needed
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March 2022 by Crystal Valarie
I came here to replace a set of wipers I had purchased a year ago elsewhere. I wanted a specific connector because the current set had an impossible setup. I did not want to repeat my mistake!I was greeted by a kind woman behind the desk, then I found my way to the wiper aisle. A gentleman came over and offered to help if I needed it. I asked him to advise me on which wipers had an easy connector for a J-Hook setup. He was helpful in pointing out a few and even opened a package to show me how they worked.I commented that the set I had on my vehicle were awful because I could barely get them installed to begin with, but now I couldn't get them disconnected! He offered to assist me and replace the wipers, which he did in no time!Thank you for being so helpful! I'll be back!
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May 2021 by Danielle
May be ok in person, I would not know. But don't bother calling them. Extremely rude and unprofessional. I called about questions regarding an invoice we received and was immediately met with silence, sarcasm, and attitude. To the point where I actually hung up instead of attempting to communicate any further. If someone is going to make you fight to pay them, there is an issue. Going to try the main customer service number instead of the number on the top of the invoice.
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May 2021 by Trudi Lea Boutin
Purchased new wiper blades for my '05 vehicle with a brand new windshield on my lunch break. Friendly, knowledgeable service. Clean, well stocked store, ample parking, easy in/out location. Quick transaction, very nice clerks. Offered to install, why YES, geez, WHAT GREAT SERVICE!! Many thanks to Robert for having the patience to mess with blades that really didn't want to give it up due to age. Props!! I'd have ripped the arms off out of frustration ??
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January 2021 by Lauren Palmer
Really wonderful service. Pat helped us not only find the right battery but changed it for free. Very helpful, kind, and knowledgeable staff! Thank you.
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October 2020 by Ginnette Dombi
I was in desperate need of an automotive gentleman when I called O’Reilly auto parts store in Williston Vermont. My wish was granted when Robert answered the phone. He listened attentively to my issue and guaranteed that he had the part that I needed. Upon arrival he took care of the transaction quickly and efficiently. And that was when Robert went above and beyond - he installed the part in my car for me! And even though he refused to take the tip I offered, I still have nothing but positive things to say about him!! Thank you Robert for your exemplary service - you’re clearly a valuable part of the O’Reilly team!
