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June 2024 by Heather G.
I just had such a bad experience at the Williston store at 8:20pm, that I will not be returning after this. We made an out of the way trip specifically to go grab fish from them. Maybe they were mad that we showed up 40 minutes before closing?? My son and I were so excited and went in to grab two guppies for our fish tank since it only has two snails in it right now. The staff, who were standing at the registers, completely ignored us, and when I finally had to go back up and ask the guy at the registers if someone could please grab us two guppies, the guy that came back to help me smelled like pot, appeared to be high, and told me he would not sell me the guppies after he asked how big our tank is and I told him I wasn't sure of my tank size but thought it's a 7 or 8 gallon, and that it's a bit larger than the tank the guppie school was in at the store - it also has a filter that's rated for a larger tank. He told me he can't sell me the guppies if I don't have a ten gallon tank. I told him I was willing to try the two guppies in my tank, which I keep incredibly clean, since I'm pretty sure they'll do great. He refused to sell me the fish. We are so disappointed, and plan to switch our patronage to PetCo instead after this experience. I understand employees wanting to protect the safety of the animals they sell, but this was unreasonable and over the top, and was a terrible customer service experience. Please hire better staff, or provide training on the difference between when it's important to provide guidance versus when you can provide guidance but then let a customer make their final decision for their own tank.
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May 2024 by Kimberly W.
I'm actually very worried to take our dog back for grooming after observing one of the groomers yelled, "Stop moving!" at a tiny dog while trying to clip their nails and then snatched its arm in an aggressive way. I told the woman that was checking us in to make sure that that person didn't have any contact with our dog. Our dog is very friendly, but he really hates to go to PetSmart and I'm beginning to wonder if some of the feedback discussed in these negative reviews are the reason why. Today, they told us that he tried to bite while getting his nails done and after what I had observed earlier, it's seems likely because they are not gentle. I usually have his nails clipped at the vet, but decided to get him a full package today and now I'm reminded why I never used to do that before. About a year ago, they actually clipped one of his dewclaws and it was bleeding and they didn't own up to it and we didn't notice it until we got home. Around the holidays, we paid a little extra for him to get the cookies scent at the end of his treatments and they didn't--when I mentioned it, one of the associates ran back there and grabbed the spray and sprayed him at the exit. Today I paid for the same spray and again, they didn't. It just doesn't seem like they love dogs there. :(
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April 2024 by Tiffany A.
I had a appointment to have my teacup yorkie groomed and I told them over the phone that she doesn't like to have her face groomed I was told that they normally have 2 people that will help to groom her face, to bring her in. I brought her in and within 30 mins get a call back stating that they can't groom her face as she tried to bite them as they were told she would so then that also meant that they couldn't give her a bath or anything. This is your job your gonna tell me a 6lb yorkie is to much to handle compared to the 3 large dogs you had in there. Upon returning to get my yorkie this women with a black head bonnet is there grooming this larger dog and I see her squeeze this big paw so hard that this dog let out the loudest and longest yelp of pain this work turns around and tells this dog to shut up if you had your dog here on 4/28 between times of 10-11am and you have a large off white dog it very well was your dog. I'll never return to this place for any kind of business. These worker shouldn't be working with animals.
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March 2024 by Grace L.
I tried to buy a leopard gecko and was refused when purchasing one because they "need a 20 gallon tank or more". I was also going to purchase a 100 dollar starter kit with a kit specifically made for leopard geckos but when I explained that they still refused to sell it. Terrible customer service.
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October 2023 by Brooke Holden
Scott was super friendly and incredibly knowledgeable about the fish!
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October 2023 by Karissa T.
Recently got a toy poodle puppy and she was in need of a hair cut, a lot of places around my area (Montpelier) were either not accepting new clients, we're booked up, or weren't answering calls. I liked the ability to book online and schedule an appointment. However, I expected them to give my dog a haircut, trim their nails, clean their ears, and give them a bath. They did one of those things. They gave her a bath. I have gave my dog two baths already, I didn't need to drive to Williston on my day off to pay $20 for some person to give her a bath. I needed them to do the things I'm not trained or comfortable doing and they didn't. Then they tried telling me that my dog had fleas when I even asked a VET if she had them and she said no. Honestly think they just didn't want to do their damn job. Never going back there, you lost my business.
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May 2023 by Danielle L.
I had a great experience with PetSmart for grooming my dog in New Jersey so I figured it would be the same when I moved to Vermont. My local groomer (non-PetSmart affiliated) no longer was open on the weekend so I started taking my dog to the Williston location around October. Since then, the reports back from the groomer each time were getting increasingly worse with the most recent report back saying that he kept trying to bite them and they had to have another person help them complete the grooming. Last week, my local groomer (non-PetSmart affiliated) had a last minute opening so I was able to get my dog in with them. Eventually, I received a text from her saying that she could not even complete the hair cut around his face because he kept trying to bite her, which she said is absolutely not like him and he has NEVER engaged in that kind of behavior with her before. I ran right over and she explained that, although he has always been nervous, he has never been so aggressive during a grooming before. She expressed concern that whoever I have been bringing him to (PetSmart), they were not caring for him appropriately and that there are better ways to work through the grooming with him. Additionally, this groomer at PetSmart caused my dog to have an ulcer in over a third of his eye, for which I had to immediately bring him to the animal hospital twice with a bill close to $800. When I spoke to that same groomer about it the next time I brought him in, she did not even know what an ulcer was or that a dog could get one in the eye... these groomers need way more training than they are receiving. I feel mislead and my trust has been broken.
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December 2022 by Nancy G.
In terms of varieties of Guinea pigs, parakeets, geckos, fish, specialized pet foods and treats/ collars,etc., PetSmart is wonderful. I liked the knowledgeable PetSmart representative who fielded my questions about fish filters. I had the sense that he was an expert on fish. This store is huge ! It is beautifully organized and very clean. Staff members are variously busy with projects: cleaning cages, cuddling Guinea pigs, emptying litter box displays, and grooming pets. Their staff is professional and accommodating; and, returns are easy . The community is very fortunate to have a PetSmart here.
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August 2022 by Josie T.
Always helpful and price is good. My dog loves it here. And always get excited to come
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July 2011 by snomann
I will shop at petsmart for anything except their rabbits and hermit crabs cause the breeders abuse the rabbits and the employees don't care for the hermit crabs well enough I've gone in 3 different times to get food and bedding for my crabs and every time I've found at least 1 dead hermit crab rotting in the cage with their live ones
