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October 2023 by Brooke Holden
Scott was super friendly and incredibly knowledgeable about the fish!
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October 2023 by Karissa T.
Recently got a toy poodle puppy and she was in need of a hair cut, a lot of places around my area (Montpelier) were either not accepting new clients, we're booked up, or weren't answering calls. I liked the ability to book online and schedule an appointment. However, I expected them to give my dog a haircut, trim their nails, clean their ears, and give them a bath. They did one of those things. They gave her a bath. I have gave my dog two baths already, I didn't need to drive to Williston on my day off to pay $20 for some person to give her a bath. I needed them to do the things I'm not trained or comfortable doing and they didn't. Then they tried telling me that my dog had fleas when I even asked a VET if she had them and she said no. Honestly think they just didn't want to do their damn job. Never going back there, you lost my business.
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May 2023 by Danielle L.
I had a great experience with PetSmart for grooming my dog in New Jersey so I figured it would be the same when I moved to Vermont. My local groomer (non-PetSmart affiliated) no longer was open on the weekend so I started taking my dog to the Williston location around October. Since then, the reports back from the groomer each time were getting increasingly worse with the most recent report back saying that he kept trying to bite them and they had to have another person help them complete the grooming. Last week, my local groomer (non-PetSmart affiliated) had a last minute opening so I was able to get my dog in with them. Eventually, I received a text from her saying that she could not even complete the hair cut around his face because he kept trying to bite her, which she said is absolutely not like him and he has NEVER engaged in that kind of behavior with her before. I ran right over and she explained that, although he has always been nervous, he has never been so aggressive during a grooming before. She expressed concern that whoever I have been bringing him to (PetSmart), they were not caring for him appropriately and that there are better ways to work through the grooming with him. Additionally, this groomer at PetSmart caused my dog to have an ulcer in over a third of his eye, for which I had to immediately bring him to the animal hospital twice with a bill close to $800. When I spoke to that same groomer about it the next time I brought him in, she did not even know what an ulcer was or that a dog could get one in the eye... these groomers need way more training than they are receiving. I feel mislead and my trust has been broken.
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December 2022 by Nancy G.
In terms of varieties of Guinea pigs, parakeets, geckos, fish, specialized pet foods and treats/ collars,etc., PetSmart is wonderful. I liked the knowledgeable PetSmart representative who fielded my questions about fish filters. I had the sense that he was an expert on fish. This store is huge ! It is beautifully organized and very clean. Staff members are variously busy with projects: cleaning cages, cuddling Guinea pigs, emptying litter box displays, and grooming pets. Their staff is professional and accommodating; and, returns are easy . The community is very fortunate to have a PetSmart here.
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August 2022 by Josie T.
Always helpful and price is good. My dog loves it here. And always get excited to come
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July 2011 by snomann
I will shop at petsmart for anything except their rabbits and hermit crabs cause the breeders abuse the rabbits and the employees don't care for the hermit crabs well enough I've gone in 3 different times to get food and bedding for my crabs and every time I've found at least 1 dead hermit crab rotting in the cage with their live ones