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March 2024 by Jay V
This is second time I am having issue with Amazon returns. Amazon keep sending me ' pick-up' option only for my package and I am never home. So the only option I have is to go with pick up notice slip to this UPS location in Williston between 6-830pm and try to figure out from there. Let me tell you, it is sooo complicated to do a return that way but Shelly and her boss Natali ALWAYS go above and beyond of helping me! I even got Italian chocolate candy from Natali how big of a sweetheart she is - I love her! I know many people complain about UPS service but please always remember, kind word goes long way! I am very pleased with this location.
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March 2024 by chris davis
Tried picking up a package i had on hold in Williston, VT and no one was working the Customer pickup center (even though they were "open"). There are no directions on where to pickup, no hours, and absolutely no way to figure out how to get ahold of someone. The UPS main phone tree was useless.
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February 2024 by Tatiana Santa Lucia
Whoever delivered packages yesterday (1/9/24) in the River Watch area of Burlington was the absolute worst! First of all, he initially stated that he could not deliver because we were not available (which wasn’t true). Secondly, when my husband got the notification that the packages did not arrive, he ran out to meet the driver who was very rude. The driver said he could not deliver because he didn’t have the code to get in (there is none). The driver accused my husband of lying about living here, even though my husband presented a valid ID. Today (1/10/24) we saw a delivery notice in our mailroom regarding these packages. This tells us that the driver had lied about not being able to get inside the building, then accuses my husband of lying about living here. Did the driver even bother to collect the packages from his truck, or did he just leave a notice to avoid doing his job? Normally I like UPS and prefer them over FedEx, but this was incredibly disappointing and upsetting.
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August 2023 by Mohamed Ali
Shelly was very kind and helpful getting my package to me when it couldn't be delivered due to an error with the address.I hope everyone is like her
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August 2023 by Chiké Abuah
Refused to deliver my package for literally no reason. Someone please help. DO NOT use this UPS location they are unreliable and unprofessional.
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August 2023 by Ian Cypes
Somehow, they had 3 Amazon packages come from the same warehouse, follow an identical itinerary up here, sent all 3 out for delivery on the same day, yet only 2 got delivered and the 3rd package that's MARKED AS IN THIS EXACT BUILDING is delayed for 3 more days.Also the Customer Service line is an AI and you have to sign up as a member on their website to file a claim ticket.I'd never willingly send a package through UPS and if you ever noticed something you bought online is being sent through them, just give up all hope, assume whatever you bought is gonna get stolen, and you might end up with a nice surprise if they ever accidentally deliver your package.
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August 2023 by Sharon Irene
This isn't really a customer service center. You can only pick up packages that you've reserved to pick up. The doors to the service center are locked. There was a woman trying to get in and pick up a package. She called to get in and didn't get an answer. A worker outside came up and told her he didn't know how to get her in to get her package.
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July 2023 by Christina Lesperance
Amazon order delivered by UPS, but left in a ditch by the side of the road, not even on my property. Box is wet and covered in slugs. Very unhappy.
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May 2023 by Whitney T.
I paid extra for them to bring to my house after Amazon failed to put my apartment number on the package $7.99 and they still didn't bring it even after the correct apartment number was provided and a verbal confirmation. I ended up having to Uber there and back so $40 to recover this package.
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May 2023 by Judi Wilson
Package put on hold..call UPSCall , they state address doesn't exist, we'll yrs it does its a business and you have delivered there for years, won't let me change delivery address, must come pick up..we are open 10-1 they said..went at 11am closed...well that's exceptional customer care@
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March 2023 by Chuck Finley
1 of the worst ups stores out their package was out for delivery and never showed up called they never put it on the truck so now I have to wait 4 more days congratulations
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February 2023 by Casey Turner
They used to be good but now every package is tossed in the snow instead of being brought to the front covered porch. No matter how many times I’ve called and requested that they be placed there.
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January 2023 by Melissa LaFrance
You can’t speak to anyone when you want to make a complaint.. I ended up with some guy who wanted to help when sending a package. I wanted to make a complaint… you can’t even send an email to UPS. My complaint for third time is their divers park at the end of my driveway and I could not pull in he went to two other places on the opposite side of the street before returning to his truck. About 3 to 5 minutes as cars flying by me. The next time I will egg your truck.
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December 2022 by Heather Stanley
The fact that they are busier than ever but have the main door closed permanently is odd to say the least. I had a handicapped individual with me so navigating through the side door around staircases etc was a bit challenging. Other than that pickup of the package was super easy. The woman serving us was polite and in good spirits. She easily found the item and sent us on our way. Overall good experience.*Forgot to mention parking...wow! None anywhere but we waited patiently for someone to leave close enough to have decent handicap accommodations.
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September 2022 by Susan Jennings
Claimed package was undeliverable due to wrong address FALSE!! Have sent packages to the same address multiple times without incident. Tried contacting but only open 3 hours a day and no email provided. No one answered the phone. Fingers crossed package will get delivered at some point and it was just bad coding at the facility.
