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March 2024 by K Nasser
Vip treatment, readily available and they didnt even charge me to repair a flat. It is my go-to tire shop from now on!
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March 2024 by Torry Sibley
Hi I went there two days ago to have them look at my driver side caliper and it was brand new with brand new breaks and they told me my passenger breaks were gone and the driver side caliper was Seized upthen brought it back home and looked and still brand new breaks on both sides still ad then realized the bolt that connects the break hose and lined it up and wow got breaks I wouldn't recommend anyone going to this place because they are literally trying to take people's money and charge them for things that's not even true I don't even rate them with one star just had to just to be able to post this
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March 2024 by Michael Irving
Trent (I think that was his name) went above and beyond to help me with my tires. He explained everything and handled the transaction very professionally. I will give them all of my business.
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February 2024 by Andrea Braun
Stopped in on a Sunday because one of my windshield wipers stopped working. They slotted me in for that afternoon, and thankfully it was a quick and easy fix.
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February 2024 by Jennifer B (JB)
Love the service and cheaper than the dealership
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February 2024 by Genesis Singleton
great service very friendly and helpful!
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February 2024 by Megan Wolfe
Update: Manager reached out after reviewing the maintenance records and agreed the information given was inconsistent/things were missed. VIP made things right which I really respect (that level of customer service is rare these days). Solid, honest folks who value their customers so I'll be back.Original review: Really mixed experiences. To give some history, I came in about 3 weeks ago for a tire repair and was informed that the tire was unsalvageable due to the nature of the damage (a nail stuck in the tire). Understandable. The technician recommended replacing the one damaged tire and stated I'd need to order the match myself/get it from the dealership as VIP didn't carry the brand and wouldn't be able to order it for me. They didn't recommend replacing all four as the other three "still had life left in them". No problem, I ordered the new tire (it was a bit pricey, but oh well I'm just replacing the one) and paid VIP to install. I was feeling really good about VIP and how reasonable/honest the crew was!This Saturday I go in for a state inspection and the car fails due to three tires being too worn to pass (the three that "still had life left in them"). I had to get new tires in order to pass inspection. I explained to the clerk at the desk that I had just been recommended by VIP to replace just the one tire rather than all four about 3 weeks ago, but they didn't have a response. I would have really appreciated an honest heads-up when I brought the car in for the damaged tire that it would be best to just replace all four at that time. I ended up about $200 down the drain between cost of the one specialty replacement tire I had to order myself + install fee. That really left a bad taste, after what had been an otherwise solid history of experience with VIP.The crew is really nice and the scheduling team is very accommodating! The tire situation was just really rough and cost me a solid chunk of money, time and goodwill that could have been saved if given proper advice.
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February 2024 by Prospers
I absolutely recommend this place. Thank you for Trenton F's effort in dealing with my extended warranty company. This requires a lot of patience and consideration. Thank you for the professional diagnosis of Brad G. I have no regrets to come all the way up to get things sorted out. If you want honest and professional work done to your car, this is the place you must try.
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January 2024 by David Corron
Excellent service and friendly staff. I got tiers rotated and oil change and was out fast. Thank you.
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January 2024 by binod sarki
Great service
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January 2024 by Zoe Taylor
trenton and dominic upfront are very helpful, always squeeze me in and impeccable service!!!
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January 2024 by Tristan Murphy
They squeezed me in when they were already busy and the staff was really nice!
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January 2024 by Syed Ali
Good serviceBut time consuming
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January 2024 by Bryan Woods
I had 2 appointments. First I drove 30 mins to be turned away. 2nd appointment that was scheduled at 3pm didn’t leave until 7. What’s the point of making an appointment if I’m going to sit and wait 4 hours? No apology or explanation. Terrible service. There is better tire services out there! Go somewhere else with your money!
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December 2023 by Lubomir Sobota
Excellent, timely service. I needed state inspection, they did also alignment check, adjusted heat shield, I am very happy with the service. Thank you.
