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November 2024 by Mary Tang
DVR service now deletes random recorded shows. I have been able to find them On Demand but I’m forced to sit through commercials which is why I record them in the first place.
It is IMPOSSIBLE TO SPEAK TO AN AGENT?
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November 2024 by Churvin
Good service. Terrible customer treatment. It is ALL about ripping people off. This company is an example whats wrong with the nation. PURE GREED
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November 2024 by Douglas Isham
This is the absolutely worst service provider in existence. Stay away if you have any other options
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October 2024 by Beeb Janvrin
I only have internet and three to four times a week it says not connected in the middle of a show. Then it says to go to settings and scan to find my accout and it doesn't scan. This service sux!! Can't wait til the beginning of the month to get rid if it!!
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October 2024 by Connie Snyder
I've been disconnected at least five times now. It says there's an outage in my area. There isn't. I am going to go with another provider at this point because their customer service is so very poor. There is such a disgusting disregard for their customers precious time that it is ridiculous. Are you in business or not?
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October 2024 by Bikash Porthel
Comcast has been the worst internet provider I’ve ever experienced. They frequently cut off the internet without prior notice, performing maintenance whenever they feel like it, completely disregarding the impact on customers. As someone who runs a business, having reliable internet is crucial to keep everything running smoothly, but Comcast fails to understand this.
There was one instance where I was without internet for an entire day. When I contacted customer care, they were clueless about why this was happening or why I was sometimes charged extra. To make matters worse, they sent a technician, promising it would be free of charge, only to slap me with a $100 fee on my next invoice.
On top of that, they removed my auto-pay without notifying me and then started charging me an extra $10 for not having it! When I asked to reinstate auto-pay to avoid the fee, they said I’d need to sign a new contract. It’s ridiculous.
The service quality I’m getting is nowhere near worth what I’m paying. I absolutely do not recommend anyone to use Comcast. The frustration, hidden charges, and poor customer service are just not worth it. I won’t recommend Comcast to anyone.
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September 2024 by J Fredette
This has been an absolute nightmare with customer service. between mobile and streaming, we have spent more than 15 hours with customer service. Keep getting dropped, then have to start over. provided misinformation. I will just buy a burner phone and stream on my computer. I seriously cant take this anymore. I am surprised there are not more active shooters at xfinity stores. i have never interacted with a more useless customer service team.
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September 2024 by Brandon Lawrence
I drove 2.5 hours to u guys closest store to me.IT WAS A WASTE OF GAS And money. Customer service was terrible figuring i use 3 different type of your guy service. I received rude front desk. Did even tell me when I called I could do tht. online with tech. Instead I drove 2 hours for me to get ahold of a web cat agent to help me. I'm so annoyed with this store especially figuring I was told o need to come in. And they did nothing at all but waste my gas
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September 2024 by Cecile Gebo
My 80 yr old husband has had to take me up 3 times and I have spent a total of over 12 hours trying to get information from them that they denied having, only to find out they do. Hence the 3rd trip of over 30 miles, one way.
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September 2024 by Matthew Sontum
I called the store and told them I wanted to buy a new phone for my wife for her birthday. I told them my wife was the primary on the account, but that I was a manager on the account and the person who paid the mobile portion of the bill. They told me that was fine, and that I should drive on down.
When I got there I had to wait for a very long time despite having an appointment. Or more accurately I had to wait for 20 minutes for Devin Rogers (the person assisting me) typing on his computer and trying to upsell me on various items (cases, watches, insurance, etc) before he finally went to get the phone. At which point he returned to his computer, and it told him he couldn't sell the phone to me because I wasn't the primary on the account. Something a competent salesman would have checked at the beginning -- whether he could sell the product his customer was asking to purchase.
All told it was about an hour and a half between the time I spent in the car and the time I spent in the store. The store manager offered to pay for my gas, which I didn't take out of principle, because it was the time wasted I cared about. Between Devin Rogers and whoever it was that told me I could make the purchase in the first place I have zero faith in the store. I hope that the manager will get his house in order, since it is the only xfinity store in the area.
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September 2024 by Ryan Smith
Worst company ever. Constantly charging increasing costs no notice, no way to change, no way to cancel, cant schedule a call back even. This company is criminal in its lack of transparency and service when trying to adjust service. Took me maybe 15 mins to sign up and install but after 5 yeara there is litterally no way to remove thw service without physically going to the location probably twice. How is it that they dont have to make it as easy to leave the service online as it is to sign up.
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August 2024 by sue g
Matthew was awsome today helping me with a new phone... he is so professional, helpful and kind. His coworker Kristian also helped support my problems... can't thank them enough for their support.
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August 2024 by William Stilianessis
Cannot speak to someone at the store! Xfinity is worthless!!!!
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August 2024 by Jason Derby
The absolute worst call system
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August 2024 by megan maher
Someone from Xfinity was working on my neighbors house Monday morning. They unplugged my internet while working on the other house and did not plug it back in. I am without internet. I work from home and have lost my income since then.
The first available appointment was not until Friday, meaning I would miss a full 5 days of work. I called Tuesday to be added to the waitlist and was told someone would come between 4-6pm. At 6pm I called again and was told they were on their way and I would receive a phone call shortly before they arrived. That never happened.
I spoke to 2 more people after that, both of which could not help me. They told me I was never on any waitlists. One of them even suggested I UPGRADE my service after all of that. Trying to sell me on a more expensive package after i've lost my livelihood for days is just shameful.
Someone from Xfinity should be coming to come fix this right away. I have been lied to and left without work for days, all because of their negligence and I am still somehow not a priority.
I have been a customer for 11 years, but I am now looking into other options for internet as this experience has ruined my perception of this company which clearly has no interest in taking care of their customers after they messed up.
