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November 2023 by Hawley Snipp
I worked with Peter to upgrade my phone and he was SO helpful, funny, & professional! I am always impressed with the staff every time & would recommend this location to anyone.
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November 2023 by Ruben Ionnisian
Tried to reach a live agent by phone. The phone system is set up to prevent or minimize your ability to talk with a human being. they really want to text you a text messages with links to your a virtual assistant online. My issue needed a conversation with a human being. however, if you do not fir their algorithm and ask for a live agent they reply "thank you for calling the Xfinity, good by". This is unacceptable, and is customer abuse.
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November 2023 by Holly McKeown
Why is Internet so difficult? Why is customer service so unreachable? Why did I have to drive 1h15 min to speak to a person? (Who understood this company is whack) I hate exfinity, but country living has me with no other option. Worst monopoly ever. Somebody please start a reason for competition!!!
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November 2023 by a dog (just a dog)
Extremely high prices, and upload speeds that haven't changed since the mid-2000's. Comcast has been regularly decomissioning 10 gigabit interstate fiber lines and replacing them with 2 gigabit lines to save money. It makes you wonder why they're charging $127 for standard internet, when Burlington Telecom, a nearby competitor, offers 500x faster upload speeds for $65/mo (and 4x faster download speeds.) Comcast has become a highly-entrenched monopoly with near-zero competition and has lobbied local Vermont politicians to BAN communities from constructing their own fiber internet platforms. They've participated in this lobbying effort in all 50 states and at the federal level, and your ultra-high Comcast bills are helping them pay for this lobbying. Avoid at all costs. Use any other service. This is a gargantuant company that trades on the Nasdaq and only seeks profit for shareholders.
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September 2023 by Jamie Ormsby
Don’t get your cell carriers here they will lie to you about upgrading your phone! I have a $800 credit and I can’t use it to put towards a new iPhone!
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September 2023 by Sue Torrey
KC was absolutely amazing. Over 2 days trying to activate my account and in less than 30 minutes KC had both my phone and my husband's up and running.
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September 2023 by Nancy Banks
Promised service never happened. Have internet within 30 ft of router and then it is random. Told to get router and I did - still no reliable service. Customer service is non-existent. Never can get to human being.
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September 2023 by ME Sims
The service is terrible. I could not reach anyone in person. Some guy in India who could not speak English. When I told him about my bill concerns he hung up on me. 3 times I have tried to reach a HUMAN. So sad that's how you do business.
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August 2023 by Heather Greenia
Josh is awesome! Every time I visit the store I hope to get him. He is knowledgeable, professional, and yet still keeps the experience fun and light weight. He also makes sure I get the best deals at that time, every time. He is a wonderful representative to work with!P.S. to the store: I tried to do this through the automatic text, but it wouldn’t let me! Do you know what’s going on with this? Feel free to contact me!
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August 2023 by jake miller
After stating I didn't have a lot of time to wait, I Got skipped by 3 people and asked why I wasn't being called the idiot patty said she thought I left even tho I was in front of her the whole time, horrible experience!!!! I was left to last and purposely was made to suffer, how is this action not illegal????
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July 2023 by Dorene Catella
I called to see if someone can exchange our outdated equipment, they said it would be a fee of 100.00. After a discussion with the person on the phone, as we are seniors who have been with this company many years, she said it would be free, someone would call…and now we wait!
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July 2023 by Dan Fisher
Peter was great! Took his time with our multiple items and helped us improve our account.
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June 2023 by Vikky E
Can yoU fix your website so people can actually buy your products? Like its amazing yall have a website THIS incredibly broken and unstable. I understand IT guys have to keep themselvs in business by leaving some stuff broken but straight up having a entire broken website forever is not the best job security, in fact, you should probably fire them, and hire monkeys, who will do a better job.Whats the most important part of business? BEING ABLE TO CONDUCT BUSINESS. TELL. THE CREW. TO PUSH. THE WHOPPER. BUTTON.
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June 2023 by Rick Fletcher
Signed up with Comcast/Xfinity today. Got there just before noon. Waited less than 2 minutes to be helped. The gentleman who assisted me, Mark, provided excellent and efficient customer service, clearly explaining the fees that were involved and answering any questions I had for him.
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May 2023 by Josh and Carissa Newton
Our router stopped working (that we pay rent on), and they replaced it with one that doesn't even remotely meet our needs. Now we're told we would need to "upgrade" our service just to get the router back that we already had. We already pay an abhorrent amount of money - that seems to steadily increase as months go by. Comcast / Xfinity seems to relish fitting into the standard mold of an overpriced, and poor service, cable provider. Too bad we have no other options.
