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February 2024 by Sandy B.
The furniture is absolutely beautiful and built to last a lifetime. The service was top notch
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November 2023 by Meghan A.
I ordered a beautiful Hutch online that cost over $3000. It was my combined birthday/Christmas gift from my husband. The delivery was curbside drop off. This item was not in stock so I knew I would be waiting a few months to get it. I was out of town when the call came that it was ready to be delivered. I instructed my husband to look it over before signing off with the delivery guy. When it came, my husband looked it over. Looked at the one installed shelf that was covered in protective wrap and did not see any scratches. He looked at the other shelves and there was no noticeable damage. This unit is massive and the delivery guy told my husband to look quickly because he had to go. It took 3 men to get it into our house. The delivery guy was not going to wait for all of this and told my husband to sign and he went on his way. This item was not damaged by us or the delivery. When I got back in town and started putting the shelves in I started to notice the top shelf,which is attached to the metal sides of the hutch, looked a little bowed. When I put the other shelves in, it became obviously clear that the top shelf was installed too tightly or not cut down enough. If you put a level on the shelf the middle part of the shelf does not touch the level. It is definitely noticeable when looking at the hutch. When I I contacted Addison West, they said they would contact the manufacturer. After a few back-and-forths she offered me $300 so that I could fix the shelf myself. I explained that it is not fixable because it is attached to the side and doing so would damage the unit. She informed me that when we signed off for it with the delivery man that we accepted it. I told her the hutch wasn't damaged, it was a lemon. That's a manufacturer messed up and they should never have sent it to us in the first place. There was no damage, it was just not built correctly and that the "damage" could not be noticed until you started putting the other shelves into the unit. Now she offered $400. No exchange of the unit and we are stuck with this expensive hutch. That is not as advertised. I think this is poor business practice, and would never use this company again.
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October 2023 by Julie
Purchased a hutch and a table and 6 chairs.Beautiful. Nothing like it.
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October 2023 by john lyon
Beautiful furniture! I want to buy a whole bedroom set.
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October 2023 by Katrina Moore
I work for a retail company and these folks are partners. They are great to work with and the furniture is beautifully designed, well-made, traditional. I would love to own some someday. Simply The Best!!!!
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August 2023 by Joe Kolk
Beautiful woodwork, excellent customer service, and surprisingly affordable considering everything is handmade in Vermont.
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August 2023 by Jocelyn Jones
We now have the most beautiful bedroom set handmade right here in vermont. The attention to detail and amazing craftsmanship is better than anything you’ll find in the box stores. Get all of your furniture here!!
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August 2023 by Jonathan K Hutchins
Beautiful heirloom quality furniture customized to our preferences. Worked with the owners to get exactly what we wanted. Delivered, quickly, and on time. We will be purchasing more pieces to round out our collection!
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August 2023 by Lisa Glover
Incredible detail and beautiful furniture. The owners are amazing and will build your idea!
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July 2023 by Jonathan K H.
Beautiful heirloom quality furniture customized to our preferences. Worked with the owners to get exactly what we wanted. Delivered, quickly, and on time. We will be purchasing more pieces to round out our collection!
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July 2022 by Ryan L.
This place might be a drug front which I'm not mad about, I just needed a desk! 2 stars
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March 2021 by Hannah Anderson
Beautiful high quality products. Great service. Highly recommend!
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January 2020 by Janet Fitzpatrick
Excellent quality handcrafted furniture that will last a lifetime.
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November 2018 by Walter Lark
My wife and I purchased the cherry Glascow bed from Vermont Furniture Designs six years ago. It was our first piece of fine furniture, and we absolutely love it. The simple yet elegant design has fit in beautifully in every home we've lived in since, and we look forward to getting a lifetime of use from it.
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October 2018 by Walter L.
My wife and I purchased the cherry Glascow bed from Vermont Furniture Designs six years ago. It was our first piece of fine furniture, and we absolutely love it. The simple yet elegant design has fit in beautifully in every home we've lived in since, and we look forward to getting a lifetime of use from it. When a manufacturing defect was discovered during our most recent move, Rob and his team were quick to respond. They remade two components and sent them over, complete with new hardware. I've never experienced this level of customer service, especially on a purchase made over half a decade ago. It's amazing to see a company stand behind their products to this degree, and as soon as we are able, I intend to add another piece of their furniture to our bedroom. We happily recommend Vermont Furniture Designs to anyone and everyone!
