The Verizon store in Abingdon, Virginia, located at Cellular Sales, offers an exceptional customer service experience. Reviews highlight the helpful and friendly staff, including individuals like Olivia, Sarah, Jordan, and Andrew, who go above and beyond to assist customers. Many visitors appreciate the personalized attention they receive, with staff members taking the time to ensure smooth transactions, whether it involves upgrading phones, activating new devices, or setting up accessories. Customers have noted the efficiency of the team, often completing processes quickly, which is especially appreciated when compared to experiences at other Verizon locations. The store's atmosphere is welcoming, making it a pleasant place to shop for wireless services. Those who have faced issues with their devices, such as problems from other stores or technical difficulties, have found resolutions here, thanks to the professionalism and patience of the staff. Overall, this Verizon store receives high recommendations for its quality customer service, effective problem-solving, and a commitment to making every visit a positive experience.
Fantastic experience! I had a few issues with cell service. Came back to the store and had the issues fixed very quickly. Great customer service. Awesome employees. Laken was a huge help!!!
April 2024
The staff at this Verizon store in Abingdon, VA is super helpful and friendly. Alex helped me pick out and set up accessories for my new phone, and Jeremiah set up my new phone for no charge and transfered all my contacts and photos, etc. I definitely would recommend this Verizon store and staff.
February 2024
Josie P went out of her way to be super helpful and patient while we were purchasing a new phone.
