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February 2024 by Nabia Attah
Great service. Had my tire replaced so easy and quick. The prices are reasonable and affordable. The team is efficient, friendly and very responsive. 10/10 would recommend!
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February 2024 by Byron Wallace
Finished vehicle very quickly. Had complimentary drinks, guys there were very friendly and kept coming in with updates.
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February 2024 by Mark Abboud
I recently got my tires changed, and the service exceeded my expectations. The team was not only quick but also demonstrated a high level of expertise. The facility was clean, and they went the extra mile to explain the condition of my tires. Overall, a top-notch experience that I'd recommend to anyone in need of tire services.
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December 2023 by Mark W.
Highly incompetent and irresponsible. Called for tow off Woodrow Wilson Bridge, after a tire blew out and let me in an unsafe section of shoulder where clearances made changing the tire unsafe. Was told a tow truck driver would be to me in approximately 45 minutes and the cost would be $150. After waiting on the shoulder for an hour after getting off the phone with their dispatch, received a call back from them requesting prepayment and an additional 30 minute ETA. After having 5 close calls of almost being struck by other motorists, I told them I would call someone else who could provide appropriate service. Called Superior Towing after getting off the phone with the incompetent dispatchers at Ace, and Superior immediately dispatched a tow truck driver to get me off the Woodrow Wilson Bridge for safety and arrived in under 20 minutes. Please avoid Ace at all cost and call a professional tow company like Superior, for both quality and your safety.
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November 2023 by Jeff J.
They will attempt to milk EVERY penny out of you and your insurance. Please avoid for your own safety and wallet.
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September 2023 by Hans Z.
This company ACE Towing deserves ZERO star for their deceitful & unprofessional conduct. I got stuck on 495 around 9 am . I googled for a towing company. Unfortunately since their name starts with an "A" they came up first ! Called them and they gave me a quote of $250.00 for a 15 mile tow. I accepted and 2 hours later a driver showed up! The minute he saw my car, He said "you need extra care for your car" immediately, I asked him what do you mean?? Are you going to charge me more to tow my car?? He turned around and said "we will see!" . I asked him again and Again he changed the subject and said I know what I'm doing! He loaded the car on his flat bed. Once I sat next to him , I noticed His truck smells like weed! His speech was slow. The whole time that he had my car on his flat bed, one hand was on steering wheel and the other hand was holding his cell phone pulling up pictures of the cars that he had towed. after 15 minutes of drive , we got to my destination. He turned around and said your bill is $325.00 I objected and told him "didn't I asked you the price at the beginning of the trip??" he kept saying because your car is a BMW M2 needs extra care and I had to put the wood under your tires to load your car!! needless to say, after few minutes , I called his boss, told him the situation, He also said the same thing as the driver. I kept saying "Why you did not tell me at the beginning of the picking up the car?? The owner got on the phone with the driver, and the driver said OH he did let me at the start of the trip. He demanded $325 cash or he wanted to take my car! Well , this is my first stop in reviewing this company, next will be informing BBB and if I don't get anywhere, it will be in small claims court! people like the owner of this company DO NOT DESERVE TO BE IN BUSINESS! VIRGINIA STATE POLICE SHOULD ALSO GET A DRUG TEST FROM ALL THESE DRIVERS THAT WORK FOR THIS COMPANY.
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May 2023 by C g.
They billed me for $116.60 for towing service when I didn't need it. Just a battery jump start which was covered my by insurance roadside assistance. This company are hungry for money. They are scammer/dishonest company not trustworthy to work with. They are terrible awful service.
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May 2023 by Hattie B.
I would give negative stars if I could for this owner- Sean at Ace Towing Alexandria, VA. He towed a vehicle I had bought that wouldn't start after two days of having it. Long story short, when his family-owned car dealership in Fredricksburg, VA (Car Central) took 2.5-3 weeks to get back to me about helping me with financing another vehicle- actually they didn't back to me, I had to call them to find out they couldn't help me. I called Stafford Hyandai in Springfield that same day and under 24 hours they got me vehicle, financing, test drive, and a happy customer. I would highly recommend Stafford Hyandai!!!! Back to Sean at Ace Towing- I went there today because he went back on his agreement to buy the other vehicle from me for scrap- and I couldn't find it on location today at all. He claimed he put it out on the street. I reported to the police that my vehicle had been stolen- which is what has happened because he moved my property to an unknown location without informing me. What he probably did was already scrapped it or sold it or is hiding it. DO NOT deal with Sean or his establishment. I don't know how they "supposedly run a business" with such dishonesty. I'm sorry to the possibly good people who may work there and for any other clients who have been screwed over by this individual.
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March 2023 by Abe R.
Terrible customer service, very dishonest, our car broke down they towed it to their shop late at night we came at 10 pm to ask if we can get it they said they were closed they said you can come in the morning they had water leak they did not open till 11:00 Am when we came to get it because we did not want to take the car to their shop their attitude changed and they told us 2 days storage even if the car was there 12 hours, I would not recommend them to anyone, by the way nothing was posted in their office saying that, very dishonest and horrible
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January 2023 by Jessie Jess N.
If I could give them a zero stars I would. I called this company so they can tow my car and first , they sounded very unprofessional. Two, the guy they sent to tow my car took TWO HOURS to arrive and lied about where he was and that we was on the way which is very unprofessional. We had to get my car towed to a shop which was less than 20 mins away from the pick up location and charged me $225!!!! The person I called never told me the price from the beginning which he was supposed to and never did and I brought it up to him that he didn't mention the price and he said " oh well " ... what do you mean oh well ?!?! Why are you charging me over $200 for a pick up and drop off less than 10 mins away then on top of that took 2 hours to get to me. I highly don't recommend. Also the driver that was picking up my car was very rude and had a little attitude whenever I would call him and ask where he was at. The website has false advertising " affordable pricing " definitely false.
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August 2022 by Muntasser M.
They came fast to tow my car and always kept me updated! Great Company and great customer service!
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July 2022 by Robert C.
I had a time sensitive delivery that required a rollback truck and on short notice ACE Towing met my needs and then some. The crew was professional, knowledgeable, and most importantly careful with my equipment and got the job done on time and for a reasonable price. If you need a tow service and want your property to be well taken care of, this is who you need to call!
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June 2022 by Rahsaan M.
Car stopped running and had to coast into a parking spot, tow truck came on time and gave a quick and easy ride to the dealer, I hope I never need a tow again but if I do I'm calling these guys again!
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March 2022 by Jesse C.
My car needed to be towed to Midas to have work done. It was quick and easy. Payment was easy as well. Good Service.
