-
February 2024 by Van Noah
So glad to have Alexandria Bavarian Service recommended to me after two bad experiences at the nearby dealerships of Alexandria BMW and Passport BMW. The first would not answer the phone and the second tried to upsell almost $4,000 worth of work and part replacements that were completely made up. I had just saved my car from Passport BMW and had called Grant a couple of times leaving voicemails. I was close to his shop so drove over to see what he thought of the upsell services and to see if he could get the car aligned for me. He was out chatting with a customer with an old well kept BMW and, after he was done, invited me in. He has a great sense of humor, knows what he is doing, and enjoys his work. Great conversation about what my car actually needed and what he could do. I left the car with him yesterday and he called this morning with it all done exactly as described and at the cost he provided. So glad to find a place to keep our 2015 X3 up and running well - the dealerships in this area are not like the one we used to go to in Durham North Carolina. He gets lots of time wasting and junk calls so has to sort through them all to get back to you. He is worth the wait if you are looking for an honest and very qualified mechanic to keep your baby running well.
-
February 2024 by gabriel reyes
This people have the worst customer service ever. Can’t talk to the customer with respect. Then they get mad cause people are asking questions about what they do. Horrible customer service.
-
October 2023 by E E.
The Alexandria Va BMW dealership recommended services exceeding $8K for a 2019 SUV with less than 27,000 miles. The 10 recommendations just appeared to be a solution searching for a problem. Asking for a second opinion, Alexandria Bavarian Service reviewed the items, explaining they were unnecessary. The modest fee for this review was definitely a good value. They won my loyalty.
-
September 2023 by Luigino Petrone
So glad this place is around. The owner takes a very personal touch and it’s a way more efficient and better experience than the dealer.
-
September 2023 by Benjamin McMahon
Accommodating schedule, fair price, great customer service. Highly recommend.
-
July 2023 by Joshua Fernandez
Straight to the point, great service. Took my vehicle there for oil changes, brake pad changes, maintenance and big repairs. All same day service, except for a motor mount change.Grant is one of kind in his experience and knowledge.If you’re looking for a place to sing pretty to you while they sneakily extort you. Go to the dealer shop.You want someone that cares about your bimmer and will find anything and everything for preventative care. Take your car there.Pro tip: call early or the day before. Leave it early. Know your car, or be humble and ask.Bummed I am moving and losing my shop.All the best.
-
July 2023 by Ciprian Patulea
I called to ask how much they charge per hour of labor. The guy started asking me different questions about my car, avoiding giving me an answer. I then asked again how much they charge per hour. He then started questioning me, who I was, several times. When I asked again, he just hung up on me. His voice sounded exactly like the voice in the greeting message. I called again a few times, and he never picked up. Very unprofessional.
-
March 2023 by a m
Grant is a walking encyclopedia of BMW technical knowledge. He’s honest and direct and gets 100% of the work in our house. His team is terrific and do great work. I’ve been going there for almost 20 years. Enough said.
-
January 2023 by Enver Masud
ABS and Grant Randal serviced my 2001 BMW z3 Coupe from 2004 to 2015 when I moved from Pentagon City to Ashburn, Virginia. I now have a 2013 BMW 128i Coupe and am planning to go back to ABS. I trust them. That's worth a lot.
-
January 2023 by Robert Clarke
Straightforward, honest estimates and work- timely, and reasonable fair costs- I highly recommend this independent shop.Services: Oil change
-
November 2022 by anne devlin
I've taken my BMW here since 2009. Love GRANT and his staff. Highly recommend.
-
November 2022 by Ramiro Marquez
I've been going to Alexandria Bavarian Service for over 10 years and they've never disappointed. I've had 3 BMWs and I've taken all three to them. I moved several miles away and there are several other shops that I could go to but I keep going back to Alexandria because I trust them. Highly recommended.Services: Brakes
-
September 2022 by Philomena Maisano
Grant is an Automotive Rock Star! Our transmission was rated as unrepairable. He was able to fix it and our car has been reborn! He is now our car doctor for all future check-ups!Services: Oil change
-
August 2022 by Kirsten Walker
So lucky we found Grant at Alexandria Bavarian! He explained every fix in detail and showed me the defective/broken parts. Easy to work with- great communication, quick turn around, trustworthy, and honest. Happy we have our “go to” place for all things Mini.
-
March 2022 by Chris Caballero
Guy over the phone was pretty rude. Seemed like I was inconveniencing him just by calling. Very condescending attitude. Wouldn’t work with the shop purely because of it.
