-
September 2022 by Bao T.
This is a 1bed, 1 bath, a single occupant, 800sq apt from New Jersey (elevator) to California (1st floor) in June 2022 I was given a quote of 3594.27 which included packing services and materials, disassembling and resembling furnitures upon pickup and drop-off . I sent them a list of my inventory, pictures of all my furnitures as well as a video of my entire apartment because I wanted to get an accurate quote. After "reviewing" everything, James Turner, a senior moving coordinator, gave me the aforementioned quote. He even told me he overestimated my needs to make sure don't get extra charges. I did a quick search about their company. I saw some horrific negative reviews with the main theme of "they give you a low quote to get you in the door, then on the day of charge you double and extra fees, customers have no other choice but to pay". Reviewers also mention that Trinity Relocation. Group is a broker, they sell the moves to independent contractors. I was concerned and talked to James Turner about this. He said 1) they are NOT a broker but rather have multiple teams across different states 2) happy customers don't leave reviews, only the disgruntled ones leave reviews. And because I sent him a comprehensive list, pictures, and video, the quote I receive is very accurate. They also did not give me a date or time of the move until less than 14 hours before. They said they could only give me a 3 day window, they can come at any time, any day during that time and this is a very customary thing to do for long distance moving. If I want a specific date and time I have to pay 400 extra. I had to book my elevator for 3 consecutive days. On the day of the move, All Points Moving & Storage showed up with 3 guys, 1 in charge names Jesus and two movers in a 22 foot Penske rental truck. This was not their company truck. This was clearly a daily rental that these random guys rent for the day to do the job. I was expecting Trinity so I quickly googled All Points. They have a 1.5 star with 37 reviews on Yelp. Jesus told me he cannot park in my high rise luxury apartment complex loading dock because he can't clear the ceiling. He said that would be extra for Long Carry and additional for every 10 feet they have to park further away. I told him bigger trucks have parked here before which was confirmed by my concierge team. They told Jesus for sure he can clear the ceiling and park in the dock. Jesus refused and was offended that I questioned his assessment of not being able to clear the ceiling. He threatened to pull this team and not doing the move. I told that's fine. He "called" his boss to complain. And Trinity called me on my phone and reprimanded for questioning their "contractors". Jesus gave me a new price, 6020.97, almost double what they quoted me because I needed two times the amount of boxes I was quoted, extra materials and packing services that exceeded the number of boxes quote to me, for long distance carry, for each piece of glass I had. At this point, I had no choice but agreed as they have already starting to pack my things. I felt bamboozled. I noticed they started "packing" the boxes 1/2 full. They also parked as far as possible from the entrance to double the "Extra distance that they have to walk". At the end, Jesus demanded a tip that was based on the new price. I did ask Trinity/ James Turner about customary tips, he told me "these guys get pay really well for what they do from us so 40-50 bucks is more than enough". I was planning to give them a 15% tip based on the quote. I was forced into given a tip, I was afraid that they would damage my stuffs if I refused. They again played the our truck could not clear. This is an open space, no ceiling, almost townhouse complex in CA. They demanded another 1250 extra. I found out that All Points stored my stuff in storage and have a long distance moving group top pick up and do the actual move. The team delivering my stuffs was a different group/company. They also demanded a t
-
August 2022 by Aaron L.
No stars. What a scam. First they blame the broker then they blame the driver the they blame the loca driver. This is what to expect.
-
August 2022 by Joel G.
I have never written a negative review about anything in the past but I need to do it now. The move was disaster right from the beginning. We signed on with Trinity Moving only to find out afterwards ,that is after Trinity took our deposit that they were brokers and not movers. On the day of moving All Point showed up a with all the paper work and looked at what we were moving and they said we can't move you for this amount of money. It is going to cost more, you will pay or we are leaving. This was happening one day before the closing on the sale of my home. It is going to cost you twice as much. How about that ? What was I suppose to do now. They just screwed me royally. They told me that my stuff which was going into storage would cost $350.00 a month. After they took everything out they told me storage would be $750.00 per month. I than asked how I would know that I would be getting all my goods and they said that they would be putting number tags on everything. They packed everything and supposedly tagged everything. Try and watch five guys running all over the place at the same time. They packed twenty pictures in carton cases. Supposedly tagged them but did not write what was in each carton. When the delivery was made to my new home it was delivered by someone other than All Point that All Point picked to make the delivery. I asked the delivery guy how do I know that all my stuff is here ? He said I packed my truck according to the ladding sheets. But he would not take anything off truck until I paid the balance first. Than they started to take the stuff off and throwing it all over the place. Could not find or keep track of the number tags . When they said it was all off I had no way of knowing because they had other peoples stuff on the truck that they were moving also. He just said "It is all off ". He had already been paid he left. When we started to unpack we saw that stuff - pictures and cartons were missing. Tough s**** ,they were gone. When we filed a claim for missing pictures we were told the boxes weren't labeled. No way to know what or if anything was missing. I know that the picture that was missing never made it to storage. One of the movers wanted it and set it aside. for himself. There was other boxes missing but we couldn't identify everything. A lamp was broken. We provided a picture the insurance company offered us $3.00 . I said I don't want your money I want a new lamp. Tough s*** on me. For the replacement of Armoire you offer $90.00. I want a new armoire. The picture which is missing of Marilyn Monroe. I want $1200.00 or the picture back. For all the cartons with miscellaneous things missing I can't put a value on it since I can't account for what is missing. But what it comes down to is I hope I never have to move again and if I do 1. It will not be with All Point 2. I will definitely due my due diligence. It appears that what I am being told is true. All movers are thief's. J Gelbman
-
August 2022 by Sergio F.
Lost my things and fell of the face of the earth. Could not get in touch. Do NOT use.
-
June 2022 by Ks I.
I used your company to make my move, I paid 7,500k and you gave me the broken furniture, broken plates and glasses, all my kitchen stuff is damaged, I have photos and videos.
-
May 2022 by Helen H.
BEWARE OF THIS COMPANY. I was assigned this company by a broker. Once they showed up they charged me 5 times the price that the broker had quoted. They lied about my delivery date. Not only was I missing some of my items on Delivery but my items arrived over 2 weeks later. I was missing my belongings for over 2 weeks. Each time I called them I got a "Nasty" Hispanic guy on the phone yelling at me that that I had to wait for my delivery. They showed no empathy for my situation. My items were finally delivered. I had to ask the people to reassemble what they had taken apart and nothing was assembled properly. Not the sofas, not the beds, not my exercise equipment. They did a shady Job and kept complaining that they were hungry and tired. Some company. So Unprofessional.
-
January 2022 by Kaleema W.
I worked with this company during the month of December 2021 for a long-distance move. The pickup of my items went very well, and the movers worked quickly to get my items onto their truck without hassle. The issues came in their unprofessional communications skills when informing me where and when my items would be delivered to my drop off address. At every turn, I had to contact them directly to find out any information regarding my items and whether the dispatcher left NJ. I had to call several times to confirm the status of the dispatcher; even on the day of delivery with representatives arriving to my home at 10 pm! This was very disappointing and disheartening to have to worry about the status of my items for 3 weeks while no one handling them seemed to want to provide any information willingly. I would not recommend this company as their communication skills are unprofessional and worrisome.
-
November 2021 by Bill C.
DO NOT USE ALL POINTS MOVING AND STORAGE!!! I can't say it enough, I called them out of desperation against everything I heard and read online,WHAT A MISTAKE!I spoke to Chris and he quoted me a price of$4000 for 2 Beds ,2 dresser's ,28 boxes a China cabinet and 2 televisions. WHEN THEY ARRIVED THE FOREMAN TOLD ME IT WAS $8000!!!! It was the day before my closing I had no way of getting another mover. The foreman told me there was also an additional charge to wrap the 6 pieces of furniture AN ADDITIONAL $1000!!! I was desperate and they knew it, I had no choice but to be RAPED by them. Please do yourself a favor and DONT USE ALL POINTS MOVING AND STORAGE! THEY ARE PREDATORS!!!
-
November 2021 by Robert R.
These photos say it all. Multiple items damaged. Extreme carelessness is obvious. Items were packed by All Points.
-
September 2021 by Coleen F.
I had a bad experience with all point moving and storage company in glen rock nj, the lied from the very beginning I told them I had 60 box and 60 bins, a refrigerator, treadmill 3 TVs, a sofa, a grill and a little house hold items, he ( chris) gave me a price of $2500 . I had to be $300 deposit, well the day of the moving the price increase from $2500 to $4800 and they would not take everything , I have to rent a uhaul trust for another $ 350. The movers were very mean and nasty to me, very sloppy and not careful with my ite.s they just threw them in the truck and they damaged my walls moving my things in the new house, I will ner er use them again and I recommend that no one use them.
-
September 2021 by J P.
Beware of upcharges and extra fees with this moving company! I was quoted a price based on a set inventory. Movers arrive and tell me I'm over my quoted price which is based on cubic feet in the truck, not by item, $75 charge for elevator or stairs, $75 charge for each 75 feet distance from truck to door of the apartment, 5% fee for using a credit card. My final cost was $600 more than my written estimate. Office contact was very nice while booking but had no sympathy when I called to complain about the hidden fees. NOT RECOMMENDED!
-
August 2021 by Joanna W.
A week late with the delivery and boxes arrived wet which loosened up the boxes and many things were broken. A lamp that I loved missing. Only response so far has been I don't know and talk to the insurance company.
-
August 2021 by Donna Hancock Hawkes
I want to take a minute to give you information on the movers I used. They broke several pieces of furniture and lost at least one box items. I took pictures and filed a claim and they sent me a check for $214. That doesn't come close to covering the damage. It was explained that they pay .60 on the pound which is ridiculous. I could see .60 on the dollar but pound!! I have used several movers over the years and if something was damaged, they would send someone to have it r
-
October 2020 by Maggie B.
I was very apprehensive about my move from Hoboken, NJ to Nashville, TN especially during a pandemic but Tom and the team at ALL Points Moving made it easy and stress-free. The movers showed up on moving day exactly on time ( Actually a few minutes early) and the guys were professional, efficient, and quick. I felt comfortable letting them take all of my possessions away knowing that they would arrive safely in Nashville. The drop-off was just as easy and seamless. Granted my move was small but they were in and out in less than an hour and everything was accounted for and nothing was broken. George and his partner were awesome at the drop-off. The price stayed the same and there were no hidden fees or charges. Check out All Points Moving! They are great!
-
September 2020 by Nagarajan S.
I should have seen these review before going with All points moving and storage. What is mentioned here by other reviewers is 100% right. They initially signed off for $4300 and now charged me another $3500. On top of that, they ask for tips compulsorily All points moving and storage is supposed to be a carrier whereas they outsource it to Adam Express for vehicles and US Van Lines for house hold items One of the worst experiences I have ever had and folks have cheated me at the end. After loading all the items in the truck they told me that I need to pay an extra amount. If they are true customer service oriented people then they would have told the excess amount of items present and would tell me upfront the amount I would have to pay extra if I load these extra items Do not go with this company, what I've written is zero exaggeration and 100% bad experience with this packer and mover. I'm giving this review so that others don't get cheated too like me
