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October 2023 by Lydia Fravel
We had the best experience working with Jojo. She selected the perfect tile for our master bathroom remodel and we are very thankful to her. Our project turned out great thanks to her amazing tile combination. We cannot be happier with the tile she picked for our bathroom. We highly recommend Jojo and her team.
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July 2023 by Jason Z
The Architessa team has handled multiple kitchen and bath projects for commercial and upscale residential clients of mine. The staff has always been detail oriented, responsive, and creative with suggesting alternate materials when budget and timing are factors. The vast selection of samples on-hand is helpful when trying to spec a project. A fantastic experience overall and I will continue working with the Architessa team. Highly recommend!
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March 2023 by Tyler York
Beautiful showroom right on the water in Old Town Alexandria! Lots of beautiful options for any style home.
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December 2022 by Marjorie Peters
Jojo is wonderful, creative and give excellent advice! I can’t say enough good things about my appointment with her. I feel like i know what to do with my project
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February 2021 by Jeanne B.
Kyle is great to work with . She knows her product well and is extremely knowledgeable . Kyle helped us with master bathroom renovation . Her customer service is excellent and delivery time was spot on . She knows the product that she is selling and is really helpful.
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February 2021 by Tara T.
Agree with other reviewers about the lack of professional follow-through. Initially very helpful to get the sale, then a series of sloppiness, stood-up phone appointments, sales person ordering the wrong product, failure to ensure client received correct products (despite significant mark-up on their end--which one would think would cover them verifying the client received the correct product before it left their warehouse), and then failure to provide a prompt refund when the wrong items were ordered. Finally got fed-up with them and ordered the rest of our tile needs from other vendors. Maybe Betty Sullivan and her son David Benson will learn that it takes more than changing the business name (they are now Architessa) to stop them from losing $30,000 in tile sales--but good old fashioned common sense business practices: do what you say you're going to do and be respectful to the client.
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February 2021 by M W.
I renovated three bathrooms in my new house and could not have done it without Kylee and Architectural Ceramics. Prior to finding AC, I had been to multiple tile stores and felt overwhelmed by the choices. I was late in the construction process so everything was extremely time sensitive. When I booked an appointment with Kylee, she immediately put my mind at ease. Kylee was very detailed in her selections, paying close attention to my budget and timing. Beyond that, she has great taste and picked out tile that I love. Since our initial appointment, I have had multiple instances where I've needed Kylee's input quickly and she has always been responsive. My experience has been excellent and I highly recommend Architectural Ceramics.
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November 2020 by Unasian
Amazing and unique tiles for the Kitchen! They are a bit pricier than the tiles from other places, but the subtle uniqueness cannot be beat. Kylee helped us get the order placed in for the tiles and it took about a day or so to have the order ready.
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June 2020 by Barney Singer
I recommend working with Kylee Chatham 100%. Kylee's design ideas and design sense were spot on. Kylee was also extremely responsive phone, email or text whenever I had questions or we needed to communicate, and she was fun to work with. I look forward to working with her again.
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February 2020 by S. S.
Initially fantastic experience with this business. They have a wonderful selection of products and the designer we worked with was adept at blending our project, our ideas, and reason into our preliminary selections. The good stops there. Our designer went unavailable for some reasons for about 10 weeks, and instead of handing off the project, she let it wallow giving excuses, blaming it on our contractor and our failure to initiate direct contact. I did. I left a voicemail, and called when she was actually in the office--I was told she would get back with me within the hour. Nothing heard for a couple of weeks. In the interim the other staff provided inaccurate price estimates for our selection. We've moved on. Frustrated at the time lost.
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January 2020 by Theresa Rachele
I have used Architectural Ceramics for my kitchen and bathroom remodels, as I love their selection, quality and design expertise. Just recently, Kylee assisted me with a smaller project to tile my bedroom fireplace. When the tile I selected was discontinued, Kylee spent days searching and contacting multiple suppliers to see if they had it in stock. She ended up contacting the original manufacturer and negotiated for them them do another order - just for me.
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January 2020 by Bill Lonergan
Great place, lots of choices
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January 2020 by Theresa D.
I have used Architectural Ceramics for my kitchen and bathroom remodels, as I love their selection, quality and design expertise. Just recently, Kylee assisted me with a smaller project to tile my bedroom fireplace. When the tile I selected was discontinued, Kylee spent days searching and contacting multiple suppliers to see if they had it in stock. She ended up contacting the original manufacturer and negotiated for them them do another order - just for me. Additionally, Kylee worked with Charlie and his crew who did a wonderful job installing the tile. I am so pleased with the result! The quality of the tiles and the quality of service I received throughout the entire process was exceptional. I plan to be a life-long customer of Architectural Ceramics and highly recommend them!
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October 2019 by Scott W
I wanted something special for my backsplash renovation but didn't know where to start and was overwhelmed with all the options out there. As luck may have it the fabulous Kylee was there to help me and she quickly found a tile I would have never chosen myself! I am thrilled with the finished work. Kylee was responsive & enthusiastic. A blessing! I will be back when its time for the next project.
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September 2019 by Lauren C.
I'm doing a massive renovation on two of my bathrooms so I took my lunch break to drive out to Architectural Ceramics, pay for parking and wait in front of the store for half an hour while my parking meter ticked on. Apparently the staff is out to lunch. Would have been nice if lunch hours were reflected in your hours so people, like me, don't waste 90 minutes out of their work day.
