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December 2023 by Sal N.
It's hard to believe the bad reviews because this business is great. I had something framed recently and the work was superb. The workers are very nice and want to make sure their work is everything you ask for. Custom framing is definitely an experience everyone should have.
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July 2023 by Katie W.
I recently had a cross-stitch framed here and was very pleased with the results! The quality of the frame and glass was great and the owner was helpful in making chooses on frame, matt, and a gold fillet. The frame wasn't cheap but pricing seemed in line with the quality of the work done. The process took about 3 weeks and the only challenge I encountered was that they forgot to call me when my frame was finished. Thankfully when I went to the store to check, it was done, but it would have been nice to get a call letting me know since it seemed like it was finished at least a day or two before I went.
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August 2022 by David Voegtle
There is one bad review for this place, and I don’t know why. The owner is a wonderful person with years of experience, and the framing work they do here is immaculate. I’m currently getting my third piece framed with this establishment because I know they do an outstanding job. Believe the hype.
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July 2022 by Seth Theuerkauf
They did a nice job on framing for us, but they are very expensive. Out of two frames we had done, one was cracked when we picked it up and had to be redone. Not sure why they didn’t catch that before giving it to us. They redid it without too much fuss.
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June 2022 by Billy Smith
Matt was great! Good service.
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May 2022 by Hope Greenleaf
Quick, easy, professional, and friendly! They did a great job installing museum grade glass to protect my oversized piece. Tons of frame options.
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May 2022 by John Missel
Poor service, passing the buck, and going back on their word. I had an issue with a piece that they framed, and they promised to help me make it right. Then I received a phone call from someone I had never spoken to before, who told me on the phone that I was a liar, and would not listen to me. Arrogant and cavalier about business. They obviously have enough business to feel like it's okay to go back on their word and then accuse their customers.
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May 2022 by John M.
Poor service, passing the buck, and going back on their word. I had an issue with a piece that they framed, and they promised to help me make it right (but not before laughing at me first). Then I received a phone call from someone I had never spoken to before, who told me on the phone that I was a liar, and would not listen to me. Arrogant and cavalier about business. They obviously have enough business to feel like it's okay to go back on their word and then accuse their customers. Also, on two separate occasions, I was told that I would receive a call back from someone else (as they are all keen on passing the buck), and no one ever called.While they may be decent at the actual framing, everything else is completely lacking. Be extremely wary of this business.
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April 2022 by f gamble1969
This establishment is the "cream of the crop" for all of your framing needs. Their staff is great at suggesting the best color scheme, matting, etc. to make your subject come alive. Their pricing is also much more competitive than a national chain's framing department. Yasin and Lyla are the absolute best at what they do and I will NEVER go to another business for my framing needs. . .
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March 2022 by Wendy P.
Most of the time good service, but owner needs to learn how to triage customers. I had been called by the shop telling me my frame was ready. I drove over from Washington DC to Alexandria to pick it up. I had the unfortunate timing of walking in at the same time as another customer who had a picture to frame. Knowing that the consultation with the other customer could easily take 20 minutes or more with picking out a Matt, a frame, I asked politely if I could pick up my art, pay and go. Would take all of 5 minutes. The owner could have easily told the other customer " hold on a minute while I ring this person up". Instead I was told " you'll have to wait". The owner waffled seemed unable to triage the situation. I ended up leaving and driving back home without the art work, feeling very aggrieved. I would like the owner to think hard about how he could have better handed the situation. Good customer service goes a long way. I'm going to have think twice about using his business in the future.
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May 2021 by jenalomba
Friendly, competent, and efficient staff. Quality material. So far I've only needed framing components, but when deciding between here and Michaels, hands down, just come here.
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May 2021 by Gc Fly
Very professional, first class framing work on valuable print. Careful and meticulous. Prices competitive. Highly recommended.
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June 2020 by El poly-tologo
(Translated by Google) Kindness, good service, delicious products...!(Original)Amabilidad, buen servicio, deliciosos productos...!
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June 2020 by Cathi Silvestri
Always beyond expectations in both quality and customer service. I would honestly be a disaster without the expertise and kindness from the owner and entire staff and family of such a great business. They are not only framers and beyond, they are true artists and truly patient with procrastinators like me!
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June 2020 by daniel saarinen
Very nice and knowledgable employees that will take care of your art or posters.