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December 2023 by John Smith
They are so nice on selling day! As soon as they take your money! You are the worst human in their point of view! Specially if they can’t fulfill their promises and you are willing to cancel!Worst and poor management! I had seen phone scammers but saw them with my eyes in Kingstown Ashley store!100% they are acting like phone call scammers!!!They are the worst! Unfortunately to say this and I wish I didn’t have to experience this!
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December 2023 by Hamid Amiri
Worst customer service I have ever seen by a business in my life!We bought the bed from Elizabeth 7 weeks ago and she promised me that we will receive it in two weeks, called after two weeks one of the sales team members told me that we will get it in a week, called again after a week they said waiting just for one of the pieces, waiting another two weeks and called, someone said it just came to the warehouse and u will get it soon, again didn’t hear anything for a week and came to store to talk to someone! Nobody wanted to talk! I was shock, when I compared it with day one when 3 people were chasing me to buy and now nobody wants to talk! I got frustrated and said I want to cancel and want to talk to store manager, someone came and said she is office manager and in-order to cancel the order I have to pay cancellation fee! I got mad with their game play and when I was talking Louder out of madness! She was telling me she will call the police and kick me out of store! I have been store manager in the passed and when I heard that! I was surprised how she was working as an office manager there! It was very unprofessional behavior and the worst! Then the store manager came and this person was even worse then office manager!Free Suggestion to everyone! Please make sure they hand write in your recipe when promising the eta for delivery! Make sure to have proof! The automated computerized written in the recipe says 8-12 weeks for some items, they will game play with you in that and try to deceive youlater! PLEASE DONT TRUST THEIR WORDS, KEEP WRITTEN PROOF OR THEY WILL LIE DAY AND NIGHT!
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November 2023 by Paige Pendergrass
My husband and I visited Ashley’s Furniture and had a great experience. We were immediately treated by Aman in which he directed us to a few pieces that fit our criteria. He was very knowledgeable and transparent during the entire process. Not once did he hover around as we were making our decisions.Overall the experience was wonderful.
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November 2023 by Clara E.
Look elsewhere for your furniture, this place is incredibly unprofessional and no one takes responsibility for anything. I splurged on a tempurpedic bed in hopes of having a very nice mattress for my back. When it was delivered the gentlemen told me it would take 1.5 hours to inflate due to it being shipped rolled up (understandable.) However, 7 hours later I return to see it did not inflate or change at all, it was still in the same deformed shape they had unwrapped in. I called the store and could not get a straight answer for a solution, I was passed around on the phone several times and ultimately was told to wait it out and they would call me the next day. They never called me back so I had to drive back out to the store to try and receive some help as I paid a lot of money including delivery for a mattress I was unable to sleep on. I had to wait a long time for anyone to show their face and was again met with no straight forward answer from the sales associate Nelly or the manager Malcolm despite showing them proof of the defective mattress. They kept trying to brush of my concerns even through they had no answer or excuse as to why my bed did not inflate. Neither of them bothered to have the decency in apologizing or acknowledging the mattress was defective. I had to argue with them to even get them to agree to replacing the mattress as they did not want to refund me either. I had to wait several days of sleeping on the couch and waiting on an email to confirm they would deliver a replacement. I am extremally dissatisfied with the way this store handled the situation and the customer service, or lack of. They make it seem like you are the nuisance for trying to get the correct items despite having paid them for supposed quality furniture.
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November 2023 by Eduardo Cosme
Like most bad reviews here.The good:-Great sales experience.-Staff was willing to help-Reasonable pricingThe bad:- Good treatment stops after you buy the furniture.- Been waiting for an item for 2 months now, staff said it was going to be ready in less than 2 weeks at the moment of sale.- Everybody in the store washes their hand. Customer support is horrible.- Believe the bad reviews.Notes:Please double check what they are selling and if you agree to something have it on writing. These guys have the scamming tactics on point. It is a shame since furniture is not bad. In conclusion when everything is great they are excellent, when things god bad, they are the worst possible company.
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November 2023 by Amber C
Salesman Bob Tripplett was great at showing me around to find the perfect fit of furniture for me. I was able to get a bedroom set and living room set at an affordable price for me. It was a quick and easy process. I appreciate all of the help I received from Bob, the manager and this store so much!
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November 2023 by Gabrielle Madison
Giving them 5 stars based on the customer service of their sales associate, Elizabeth, and quality of furniture. I highly recommend working with Elizabeth as she was helpful and patient during the entire process. This was my first time purchasing furniture and Elizabeth made it a very pleasant and easy experience. Moreover, when I accepted a defective tv stand (I didn’t notice it was defective upon delivery as it was only noticeable when you got up close to it) she did everything in her power to make things right and kept me informed every step of the way. I am very pleased with the furniture I received and the service provided. Thank you again Elizabeth!
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November 2023 by Vince Oaks
I purchased a mattress, adjustable bed frame and dinning table. The process was seamless. The sales associate Alex and the sales Manager Malcolm took very good care of me. I would recommend purchasing furniture from this Ashley’s furniture location.
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October 2023 by Nicole R.
It's been three months since we ordered our furniture, and we're still waiting. They promised delivery by the end of the month when we made the purchase. Now, after countless weekly follow-ups from our side, we keep getting the same response: 'It'll be delivered next week.' If we try to cancel, they want to hold onto 30% of the purchase price. Their service was great when making the sale, but post-sale? It's been nothing but disappointment. We've resorted to using beach chairs and eating off a foldable tray due to this delay. Their attitude changes significantly when you ask about your order status. Honestly, it feels like a complete scam.
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October 2023 by Richard Steelman
My wife and I have been impressed with the friendliness and efficiency of the staff with whom we interacted.Specifically Elizabeth Dawit who, after an earlier order was found not to be available, patiently showed us around the store for replacements. We found the replacements and she honored the discount we had on the first purchase.Also, Shannon Williams handled all the paperwork necessary to change our orders. Both worked together to make, what could have been a frustrating exercise, easy and pleasant. They are great representatives for Ashley.
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September 2023 by Robert F.
Elizabeth Dawitis an awesome sales person. She worked with me on getting the best price possible and assured everything was correct with my order. Elizabeth followed up with phone calls prior to and after delivery. When she found out a wrong piece of furniture was delivered, she rectified the problem immediately. Within a week the wrong item was replaced with the correct one. I could not have asked for a better experience with Ashley Furniture which is greatly attributed to Elizabeth's superb personality, salesmanship and dedication to ensure that her customers are satisfied and treated right. Thanks again for a great job.
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September 2023 by Andrew Cook
Came in today to find a bed and some nightstands. Carlos helped us look at options after what we originally picked out did not work for us. He was very nice and easy to work with. Recommend going to him if you need any help deciding or quick answers to questions. 10/10
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September 2023 by Gena Marino
Juan Carlos was a pleasure to work with. He greeted me with a great big smile. Showed me exactly what I was looking for. He backed off at the right time, so I could contemplate my decision. There was absolutely no pressure and at the end, I am a happy customer! Thank you!
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September 2023 by Nicole Ruiz
Carlos was awesome when we were looking for a new dining table and love seat for our gaming room! He just seemed to know what we wanted, asking us the right questions and showing us stuff that was right up our alley. We were hunting for quality and good prices, and he nailed it.The cool thing about Carlos was that he was there when we needed him, but he also gave us space to browse, think, and decide without breathing down our necks. No pushy sales tactics, just genuine help.We ended up with some amazing deals thanks to Carlos. If you're in the market for furniture, give him a shout. He's the real deal!
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September 2023 by Sundus Baig
My husband and I came in yesterday and Nikko greeted us with a smile and with excitement. He did not follow us around the whole store while we looked around, instead he let us wander and gave us space which I appreciated so much. We were looking at dining tables and he was kind enough to take off the extension piece so that we could see how it looks with out and if it would fit in our space. He gave us a great deal and also assisted us with replacement cushions for a couch we purchased a year ago. He was so genuine and really sweet. His service was very helpful and we were in and out without any wait time. I would highly recommend working with him when you go in to look at furniture if you’re looking for a stress free / easy-going experience!
