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March 2024 by Jacky R.
Stefany the manager, was extremely helpful patient, and friendly. I called customer service twice before and I couldn't receive any help until I went to the store and Stefany took care of me and solved the problem with a ESim which was for my nephew who is in another state, QR code wasn't working, she guided him over the phone with a great attitude and solved the problem. Thank you so much!
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February 2024 by Gary Carpentier
My iPhone 12 died and I brought it back to the store for a diagnosis. Shemara gave it to Eric to take a look. A broken charger plug was stuck in the slot. Shemara was very polite and professional and Eric was very efficient. I am an AT&T Business client and I am very pleased with the superior customer service.
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November 2023 by Nadine Goff
Customer service at this Potomac Yard location is always excellent!! My thanks to each of you!! Whether I walk in with simply a question or a need to purchase, their service is outstanding. You're made to feel welcome and they go above and beyond to ensure all is set up before you leave.
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November 2023 by Amanda Phillips
I had the best experience with Shemara this evening. I dropped my phone in water and needed an update anyways so I went in after work at 8:35pm. I was afraid I'd be turned away coming so late to closing but Shemara helped me the whole way through. She explained the differences between the iPhone 14 and 15, worked to find me the best deal, and helped me pick out a phone case. Even stayed 25 min after closing to make sure my new phone would load my data and update. Best customer service I've ever had. Give this girl a raise!
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November 2023 by Amanda P.
I had the best experience with Shemara this evening. I dropped my phone in water and needed an update anyways so I went in after work at 8:35pm. I was afraid I'd be turned away coming so late to closing but Shemara helped me the whole way through. Even stayed 25 min after closing to make sure my new phone was up and running. Best customer service I've ever had. Give this girl a raise!
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October 2023 by Lilli Hagadorn
Came here yesterday straight after 20 hours from traveling abroad because my SIM card had stopped working mid trip. I was really overly tired and stressed and not sure how my phone could be fixed, but was welcomed with immediate assistance and positivity as soon as I came in the door! The workers were all eager to help me get my sim replaced, and they made the process as simple as possible! There were others in also seeking phone help, and everyone was well taken care of! I was in and out in 10 minutes. lt was really what I needed after the stress of it all, and I recommend any one come to this store if you need a phone plan, new device, or device help!!!! Great corporate store :)
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October 2023 by Desta Ergano
I walked to At&T store to get my son lost phone number on my older phone. Customer service resolved less than 5 minutes.
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September 2023 by Tee Monique
I had the BEST experience! The rep was very knowledgeable, funny, and quick. The service was AMAZING!
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July 2023 by Erika Garzon
It took una about an hour to pick up a phone due to my husbands old name vs new name. However, I like that they are not flexible and make safer for people that want to pick up the phones there
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July 2023 by Shannon H.
I purchased a new phone yesterday and the experience was great. Arsalan was very personable and helpful. We also chatted about our dogs and shared pictures. I rarely write reviews, but wanted to share. The other associates were very friendly and helpful too since it was busy.
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July 2023 by Markesha Malone
My sells representative went about and beyond to make sure I was completely satisfied with my purchase she even made sure everything was up and running before I left the store which to my surprise didn't take that long at all! I think her name was Shemara ask for her when you go!! My name is Markesha and am now with AT&T
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April 2023 by Maddie F
I wasn’t having the best morning, But as soon as I walked in Maurice was the sweetest rep I’ve ever came across. He was beyond patient with me, but also made me feel comfortable. I recommend this store & definitely see him!
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March 2023 by Alexis Means
I had an exceptional experience at the AT&T Potomac Yard Store. I want to especially thank three AT&T servicemembers: Moe, Jose, and Carlos for their professionalism, knowledge, hospitality, and making me comfortable with getting a new phone and transferring all of the details from my old phone to my new one. I was dreading to do it for the longest but they all made the process simple and quick. All of these employees deserve to many praises. Thank you again and look forward to working with you all again in the future.
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March 2023 by Cassie G
Great experience with staff at this location. They were professional, knew their products, and provided great support in an efficient, prompt manner. I interacted with two different employees on two separate occasions and received exceptional service each time. Highly recommend.
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February 2023 by Jamel Speight
The service at this store was amazing! Everyone was so friendly and inviting. Maurice made setting up my iPhone a breeze! He needs a raise!!!!! Thank you again
