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May 2023 by Robin D.
This company is completely unreliable. Every time I was told that I would receive a call to have my window replaced, no one called. Every appointment was ignored. After waiting all day several times, I was assured that my window would be replaced the following business day. Not only was my window not replaced, I could not get a response as to when someone would replace it. Do not rely on this company for any type of service.
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January 2023 by Slime Heart
Bruh did good work and he was quick with it!!Service: Auto windshield replacement
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October 2022 by Chandra Bethel
Super easy and convenient. They came right to the house and fixed the window quickly. Great price too!Service: Auto power window repair
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September 2022 by Bruce B.
If I could give a negative 5 rating I would. I was scheduled for a Monday install on my Jeep Wrangler. I was contacted on the Sunday before to authorize a price increase and was assured they would be at my office on Monday. Well, the day came and at 2pm I called to see what the status was. I was transferred and there was a brief silence and then a voice said why are you calling me. I learned that this was a tech out in the field. Then he uttered the mantra of all sub par businesses " Nobody called you? Somebody was supposed to call. Your glass wasn't in yet. We will have to schedule for tomorrow. Fast forward to Monday evening at 5:45. I get a call back saying "we will be unable to replace your windshield. Corporate sent an email saying we cannot use sub contractors so we cannot do work in your area". Any business who refuses to honor their commitments should not be allowed to operate.
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September 2022 by Raphael Botbol
The technician was very professional and very nice. I recommend to everyone is amazing company ???Service: Auto windshield replacement
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May 2022 by G W.
What a Hassle The problem is I had them come to my residence to replace my windshield in order to save time. They didn't remove and reapply my new inspection stickers. At first when I called about it the technician said he put it on the dashboard. When I called back to inform them that it was nowhere in the car they said well we're not allowed to give it back to you but we'll email you a receipt saying you had your windshield replaced. Guess what? They didn't and I had to call back again. Even though reinspection is not necessary in the state of VA according to law, my shop said he could only give me a new sticker after getting it inspected again. If course it would pass that's not the point. It's the end of the month in front of a holiday weekend. The line was snaking around the corner add those two hours plus an hour for inspection plus the hours of wasted time going back and forth being put on hold. Ugh!!! I should have gone into my trusted glass repair and had it fixed on sight. Never again!
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March 2022 by Lisa Marie Otto
Glass shattered into the car and it was not cleaned up. Cracked top of dashboard and did not say anything.Service: Auto windshield replacement
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January 2022 by Angela Ugorets
I got my windshield replaced after a few rocks had put cracks in my old one. They provided excellent service, they were super professional and friendly, had great communication, and did a perfect job replacing my windshield. Also they came to ME - I didn't have to drive to them! I was so impressed. Very happy with the service and the employees! Highly recommend!!Service: Windscreen replacement
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November 2021 by Tahir Sajjad
Great price and very professional service. It took him only 20m to replace the front windshield.Service: Auto windshield replacement
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July 2021 by Lance Barry
replaced front windshield but didn't move Virginia safety inspection sticker from old windshield, costing me a $40 parking ticket. Alexandria parking enforcement opined that Auto Glass Fitters should havemoved Virginia safety inspection sticker from old windshield to new one. I called company, Christine Pope, to complain but company refused to accept responsibility.Service: Windscreen replacement
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April 2021 by Robin Riley
The service was excellent. Easy to schedule and the technician arrived on time and did a great job. The price was very reasonable.
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April 2021 by Tony Choudhary
Great price and very professional service. It took him only 20m to replace the front windshield.
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February 2021 by Arnicia Smith
Very professional and personal experience. Would highly recommend. I even received a recommendation for the type of windshield wipers for my brand new windshield!
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January 2021 by Kelly P.
HORRIBLE! Would give a negative 100 if possible! Probably THE WORST business in Alexandria with which I've EVER dealt! And that's saying a lot over a couple decades. Horrible experience. Installed wrong window, didn't hookup defrost, didn't clean sticker, etc off window. Said they'd replace bc it was THEIR MISTAKE. Tried for a long time to schedule. Didn't happen bc they kept putting me off. Bunch of serious medical issues came up, so I didn't have time to constantly attempt for a period of time, but did try intermittently. Then family deaths. After things calmed down I got back in touch. Basically told tough S, been too long. And to 'STOP BOTHERING them!' RURDE AS HELL female left RUDE AS HELL vm for me. Tried to contact her. No return call. Won't use them again for ANYthing and making sure NO one else I know does either. Doing a good job and being pleasant goes a LONG way in DMV where we have SO many options! I'd love to talk to the owner, but that was 'not possible'. Too bad he/they don't check their online reviews, they'd see what their employees are doing. Wow, now I see they have an average of 1.5. NOT surprising! Doesn't even look like they attempt to right their wrongs bc there are NO responses on here.
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December 2019 by Gman P
Auto Glass Fitters did an amazing job on my windshiled replacemet. Their prices are the best in the area. My tech did fantastic work and arrived right when he said he would, he explained the entire process to me and completed everything withing 30 minutes. I would deff recommend Auto Glass Fitters to anyone.
