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April 2024 by Saul Aparicio
Arely Martinez-Escobar Thank you for your great customer service.
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April 2024 by Nick S
I don't understand the unfavorable reviews. Each time I come to this location over the course of the past 12 years I received nothing less than exceptional, above and beyond, customer service. The banking relationship Mr. Greg Peeples built in me makes me feel like I'm in an old town (literally!) where we are all part of a wonderful community. Does this location get busy? Absolutely, but even in their state of busy-ness, they all continue to smile, remain cheerful, move things on their platter to help you, and most especially remain happy that you're there. They know you are their customer and try very hard to make you feel like you're the center of their world.It became very busy when Arely Martinez-Escobar was helping me, yet there wasn't one single moment where she didn't continue smiling, remained cheerful and thorough, and ensured I wasn't anything less than 101% happy.. Exceptional staff is led by exceptional leadership.It's a difficult time for any business with staffing shortages post-Covid, so I strongly advise making an appointment. It will help the branch manager better-anticipate staff needs to ensure you receive the exceptional, knowledgeable, customer service I've come to always experience here.
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April 2024 by Gal Masswa
Great branch to visit.Thank you for the great service
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April 2024 by Wendell Beshan
Arely Martinez-escobar was outstanding. Arrived 25 min before bank closed . She helped me with getting my account set up and never rushed or left any important information I needed to have .She was kind and very knowledgeable . Will definitely use the branch moving forward. Thank you Ms.Escobar for all your help
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March 2024 by Zorana Zorana
Excellent customer support! Mebratu Abatye went above and beyond to help me with my very specific situation. Other employees were also very professional and kind.
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January 2024 by Zarsanga Asefi
I have had a great experience of having dealt with this branch. The staff are really nice, caring, and supportive. Mr. Mark Mascia is a great, kind, caring, and very supportive staff, who has tirelessly helped through all the processes and I am really thankful to him for his great customer service.
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January 2024 by Samia Bhatti
I made an online appointment with the loan officer named Arif chaudry at this location. I came from very far just to know Arif doesn't work here anymore. They need to update names on the system if someone not working there; and don't waste customer's valuable time.
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January 2024 by Danayah Goodman
I had a fantastic experience with this BOA. Mark helped me tremendously with my issue and was very helpful and happy to help me. Definitely recommend Mark to anyone having any issues with their accounts.
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November 2023 by MARTHA YAHWEH-NESI
Such an exceptional team dedicated to customer success! They treat everyone when respect and URGENCY. Please bring your business to this BOFA branch…you won’t be disappointed. Special shoutout to Relationship Manager, Nadia??
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August 2023 by DC SharDrive
They are helpful always trying to help the customers, specially Mr.Craig and Mebratu, thank you
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July 2023 by Yvette Bourcicot
I cannot say enough nice things about the thorough, extraordinary customer service I received at this branch, particularly from Mr. Mebratu Abatye. I had an unusual transaction that needed to be researched over two days. Mr. Abatye's calm, professional demeanor was exactly what was called for -- he knew the correct departments to reach out to, set appropriate expectations on how long it was going to take, was proactive in communicating the progress for me, and went well above and beyond what I could have expected or hoped for. I have been banking with Bank of America for over 30 years and I've had a wide variety of experiences, but this was by far and away the best. I felt extremely well cared for, and would 100% return to this branch for additional business, however simple or complex. Thanks, Mr. Abatye!
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June 2023 by Yvette B.
I cannot say enough nice things about the thorough, extraordinary customer service I received at this branch, particularly from Mr. Mebratu Abatye. I had an unusual transaction that needed to be researched over two days. Mr. Abatye's calm, professional demeanor was exactly what was called for -- he knew the appropriate departments to reach out to, set appropriate expectations on how long it was going to take, was proactive in communicating the progress for me, and went well above and beyond what I could have expected or hoped for. I have been banking with Bank of America for over 30 years and I've had a wide variety of experiences, but this was by far and away the best. I felt extremely well cared for, and would 100% return to this branch for additional business, however simple or complex. Thanks, Mr. Abatye!
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June 2023 by Megan Johnston
Most times needing to go into a bank is incredibly tedious. The team here is so kind, friendly, efficient, and know exactly what they’re doing. They were incredibly helpful. I met with Mebratu and he was so fast at getting through all I came in for and helping me with an additional task.
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March 2023 by Rick Gomez
The branch is absolutely great. Gregory Peebles, the business consultant, is also top notch.
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February 2023 by Adit Kumar
Came here to open a bank account since I’m new to the country. Everyone in the branch was really helpful
