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January 2024 by Jennifer Smith
I came in there about six o'clock, and they had no donuts. I asked the supervisor what kind of donut business is this, and that doesn't have any donuts. She got smart and said this is not a donut business, this is a coffee company.
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December 2023 by Kristina Cervi
Ordered an ice cream cake 3 days in advance for my husbands birthday. I showed up to pick up and they spent 15 minutes looking for the cake and the very disrespectful attendant came out said he couldn’t find it despite having my confirmation email and receipt printed showing it should be prepared. He said there was nothing they could do about it. Thankfully a woman with a DD hat on offered me one of the cakes in the fridge that was already made. They didn’t have the flavor I ordered and the cake was unfortunately frost bitten and gross. VERY DISAPPOINTED and will not return.
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December 2023 by Google user
Ordered an ice cream cake 3 days in advance for my husbands birthday. I showed up to pick up and they spent 15 minutes looking for the cake and the very disrespectful attendant came out said he couldn’t find it despite having my confirmation email and receipt printed showing it should be prepared. He said there was nothing they could do about it. Thankfully a woman with a DD hat on offered me one of the cakes in the fridge that was already made. They didn’t have the flavor I ordered and the cake was unfortunately frost bitten and gross. VERY DISAPPOINTED and will not return.
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September 2023 by Certified Bruh Moment
Horrible experience. I asked a simple question to see if they had brownie sundaes as their website states they do, and the employee was ticked off apparently and practically yelled “we don’t do brownies anymore.” I asked for a bit more to pick and as soon as I waved at him to notify the man I was ready to order, he walked past me to tend to a customer that had only just walked through the door — I had been at the front counter all this time.You’re better off driving a few more minutes to another location with better customer service. Additionally, the location reeks of a horrible smell. Terrible experience.
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August 2023 by Rémi Román
Horrible experience. I asked a simple question to see if they had brownie sundaes as their website states they do, and the employee was ticked off apparently and practically yelled “we don’t do brownies anymore.” I asked for a bit more to pick and as soon as I waved at him to notify the man I was ready to order, he walked past me to tend to a customer that had only just walked through the door — I had been at the front counter all this time.You’re better off driving a few more minutes to another location with better customer service. Additionally, the location reeks of a horrible smell. Terrible experience.
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August 2023 by Sarah Hall
31 flavors but no vanilla and no way to make a vanilla milkshake!
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May 2023 by Elaine Pippins
I visited this location 4/23/2023and ordered apint of ice cream andthe attendant wiped the drippings on the cup with her tee shirt. Will not visit this location again . How disgusting!! Needless to say I left her holding the ice cream.
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November 2022 by JC Thompson
Horrible! These employees have never heard of customer service, they are too busy eating to even think about serving anyone.
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November 2022 by C Thompson
Horrible! These employees have never heard of customer service, they are too busy eating to even think about serving anyone.
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July 2022 by Alberto Hamilton
I’ve been to this location 3 times in the past two months and I’ve got to say, my experience here keeps getting worse. They consistently do not have all the ingredients needed for certain shakes. The customer service here is lame and not welcoming. It’s no wonder why they have such a low rating on google reviews.Hopefully DK & BR can work on this location and improve the overall experience. From store cleanliness, proper inventory of popular shakes and ice cream. Above all, their customer service needs a lot of help. This could be a great and booming location, but unfortunately the staff doesn’t see what this store can be.
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March 2022 by Dillon Watring
Don't even bother. It's better to drive 20 minutes somewhere else. You'll still get your order faster....
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October 2021 by Fernando Molina
Ordered a cake and they forgot to pick it up.
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September 2021 by K Jay
The Worst Customer Service.There were two women in front of us at the counter getting their orders. The men behind the counter were conversing with them with all smiles, very pleasant. Another employee walks up, stares me directly in the eyes, and NEVER opened his mouth.Once the two women left, the two men carried on a conversation, never acknowledging us. After they finished, one said, “Can I help the next person?”When my friend stated what she wanted, he responded in a disgusted tone. Many of the selections were not appealing, just like the service provided.
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May 2021 by Hedieh Fallah
Boyfriend and I went to get shakes last night. The store looked liked it was closed from the outside. We pull in to the parking lot and sure enough they were open. We walk in order 2 small shakes and noticed they had the dairy sitting out on the counter, and when my boyfriend asked the African-American employee about it. He said oh well this is the only dairy we have “skim milk” god knows how long it was sitting on that counter, so we ended up getting it thinking maybe it wasn’t sitting out for long. Well we were absolutely wrong. Both my boyfriend and I were in the restrooms throwing up and pooping until 5am. I WILL BE CALLING DUNKIN FRANCHISE AND THE HEALTH DEPARTMENT ON THEM TODAY!
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May 2021 by Armaghan M.
My boyfriend and I went to baskin-Robbins last night at 8:30PM. Ordered two small milkshakes. Noticed how the employee had the dairy out on the counter and proceeded to use it to make our shakes. When asked to use another dairy he said " we only have skim milk". Boyfriend said okay. Needless to say both my boyfriend and I were in the bathroom puking and pooping until 5am. I WILL ALSO BE CALLING DUNKIN FRANCHISE AND FILING S COMPLAINT AND THE HEALTH-DEPARTMENT ON THEM TODAY! Absolutely unacceptable!!!!
