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January 2025 by Fawzi Sam
I’ve been stuck there for three hours for no benefit
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September 2024 by Mal X
We all know all banks are the devil but this one might be the worst of the bunch. The wait times are ridiculous and the financial advisor needs to learn how to keep his voice down.
I could hear him from the foyer discussing what sounded like sensitive information regarding estate planning, in a very callous manner as well.
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July 2024 by erick lambert
Had a good experience at the bank today getting g a cashiers check. Everyone was pleasant.
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March 2024 by Maria Juarez
I was having issues opening an online account and I went about 2 hours to see if I could maybe withdraw in person. I explained that I opened an account online, but during that process I wasn’t asked my ID and that is why my ID won’t show up in their system. A teller went to go get a manager, and a Hispanic woman came out to talk to me, but by the way she talked to me she was very rude. She was stressing me out, the way she was talking to me was like I didn’t something illegal. She told me to try again on Monday. I waited for Monday and went to a different branch.
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February 2024 by Linkgear Foundation
Don’t go there. Very bad service. The bank leader cannot think things straight. I have closed my business account with them and open a new account across the street.
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February 2024 by Dunia Reyes
This location and every other location sucks
This bank branch are a disgrace
Don’t open an account with them
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December 2023 by Jackson Skibski
The wait times are long because of incompetence and inefficient procedure to get things done in a timely manner. I shouldn’t have to wait an hour for a branch leader to contact their manager for an approval. There shouldn’t be just one branch leader that can handle more than check processing on the weekends. There shouldn’t be lines nearly going out the door for simple bank transactions when there are 4+ people working. This branch is just simply terrible.
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September 2023 by Tim Pullen
I can only imagine the bad reviews are due to the wait time. It's not a McDonald's and in order to receive quality service, you have to wait while others receive quality service.The staff is always friendly and knowledgeable, professional and kind.Save your bad reviews for the board of directors that keep the interest rates so low. This branch itself is wonderful.
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September 2023 by Faviana Padilla romero
Worse employees ever.Everytime my dad and I go their always and issue. The waiting time is about 1 hour. This 2 Hispanic ladys have the worse attitude helping others. Specially people that don't speak English. My question is why this lady's are working in this branch if their's not helping others. My dad goes every weekend , and he ask for a manager. It takes about 1 hour. This Hispanic lady come out with the worse attitude. He ask about online banking and the app. This lady told my dad she doesn't know anything about online or app. He even ask the 2 lady's at front nothing. They don't know anything.The online banking Said:To meet clients needs. In my opinion is the Opposite of helping others.
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September 2023 by Cabin John
Don’t go there. Very bad service. The bank leader cannot think things straight. I have closed my business account with them and open a new account across the street.
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March 2023 by Ajima Pang Dotson
No banker on site. Staff said she was in the back and other staff said she stepped out. I waited 30 mins but no banker showed up.
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February 2023 by bob shepherd
3 tellers not one customer except me and they just kept bsing until after 3 minutes I honked. They acted like I was inconveniencing them. Wow. Been a business client here for over 20 years and it’s just getting worse
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February 2023 by Jasmine Kirby
Very slow and inefficient branch, please go to another.
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February 2023 by David
First time there is no notary in a bank I have visited bad bad bad
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February 2023 by John Vu
I waited 55 minutes to talk to one of the branch manager and was not able to see one. I was tire of waiting and walk out. 3 branch managers walk pass me several time and none greet me or ask if I have been help. I have been with sun trust bank for over 25 yrs. I am not happy with Truist. I will close my account and open with another bank. Branch managers are very unprofessional and doesn’t care about customers. May be I am not Latin since they greet Latin customers in Spanish and ignore me. More reason i should do business somewhere else.
