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April 2023 by GiGi Chi Le
I never thought I would write a review and about a banking experience but here it is. I was in need of some special cash for the holiday and called them up on the phone. Nicole, who I think is one of the managers there, picked up and offered to order what I needed and I could come to pick up when the order arrived. She offered to call me back when the order got there and was super nice on the phone. Later that day, she reached out to me on the phone and said they came to possess some of the special cash that I ordered and was wondering if I wanted to come and check it out to see if that's what I needed.I came to the branch later that day and she was there. Greeted me so warmly and had exactly what I needed. She made me a happy customer and avoided the hassle of ordering extra stuff for her branch! I love it when the staff is smart and also provides excellent customer service!! It's become my Truist location. Great job Nicole! I hope Truist sees this review and gives you a raise:))
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October 2022 by jannaty_hossain
They don’t pick up phones- was hung up on
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September 2022 by Endy mekonnen
more than 6 years personal and a bussiness accountant with trusit bank but the southren towner branch manager told us she don't care about us and told as to go other bank............. good customer service
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June 2022 by Oscar Gonzalez
I was having problem with my saving account and other locations were not able to help me until I came to this place! Gaby was great and she really took the time to help me. I strongly recommend this place.
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January 2022 by Edd Letona
(Translated by Google) The attention of the ladies Yerlis, Josselin and Gaby very attentive and ready to help customers, especially very good service from Josselin and Gaby, always attentive to help and serve us customers, I do not change from the BBT(Original)La atención de las señoritas Yerlis, Josselin y Gaby muy atentas y prestas a ayudar a los clientes , en especial muy bueno servicio de Josselin y Gaby , siempre atentas a ayudar y servir a nosotros los clientes , no me cambio del BBT
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November 2021 by Martha Menale
Thank you for your support
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October 2021 by Nunush Kebede
Their employees need better education about retirement account and how it works. She didn't even want to bother to give me service let alone open up an account. couldn't even answer a simple question as "what is a Roth IRA?" its embarrassing.. Lazy employees; poor customer service .. I will take my business else where .. SMH
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July 2020 by Bolor Erdenebat
Worst experience with the bank. Nobody will care about your matter. All they want is to get money out of you. No courtesy reimbursement for their customers at all. I will spread the word around with everybody not to open an account with the bank especially thus branch. Go to bigger and better bank please.
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January 2020 by Denise Lemay
There are times when you must acknowledge a job well done and this is one of those times. I needed information sent in a hurry from the bank. I spoke with Yerlis Guevara and explained the sense of urgency. She sent the information needed in record time. I can't thank her enough, I know this is her job but she was kind and understood my stress level and how important this was. I have never had a bad experience at this bank and I have been a customer since 2005. Thanks again for your hard work.
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January 2019 by Jeffrey Ladrae Williams
Jonathan is an amazing banker and he is highly recommended. I really want all bankers to be like him!
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May 2018 by Zele Atlaw
They have poor customer service
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November 2017 by Nicole Moss
Nice staff but very, very, very slow! Teller tries to convince me to get opposite of what I asked for and made me late for work because she was moving slow as all get out! I will be closing my account with them.
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September 2016 by xx savage of ww2
I dont like this bank
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August 2016 by Tyler Driver
Great Service
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April 2016 by Alotaibi Rashed
I left BB&T because of this Bank
