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January 2024 by Arie Van Tuijl
A couple months ago, I brought in my car to install new parking brakes and to get a safety inspection. Within ONE day, my clutch pedal starts getting soft.I called Tam (one of the managers), and he says it wasn't their fault. I believe somehow they caused the slave cylinder to leak during the inspection or brake installation.And a couple months later, I bring the car back to change the slave cylinder, and when I bring the car home, the clutch is slipping.I bring it to a different garage and the mechanic instantly smelled a burning clutch and that the clutch pedal was too HIGH (or improperly adjusted). Basically, the clutch was toast.To their credit, the owner/service-manager Kedir, gave me a refund. However, Kedir and Tam wouldn't accept responsibility and gaslighted me the whole time that it wasn't their fault.Kedir would go on about "how he owns 5 homes" and that "he has been in business for 20 years" and sing his own praises while not taking ANY responsibility for destroying my clutch.He ONLY gave me a refund because I sent an email that I won't hold him liable or bring the issue to court.They have several mechanics at the garage and you will have ZERO idea which mechanic worked on your car and you'll have no clue as to their competency. I recommend going to a smaller garage where you can have an actual relationship with the mechanic.So basically, if you take your car to Belle Haven Sunoco, and if the mechanic damages your car, they will try to make you think YOU are crazy. This happened to me TWICE IN A ROW!Avoid this place like the plague!
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December 2023 by Virginia Record
This was my first experience with Belle Haven Sunoco, although they had been recommended to me by several friends and neighbors. I took my 2007 vehicle in for a 140,000 mile checkup and required safety inspection. I had a few concerns that I expressed when I arrived, and we made a list of special issues for them to review, along with the normal mileage checkup.The service department kept me up to date by telephone, and the service representative informed me about three safety-related concerns that needed to be handled. In order to handle those concerns, they had to keep the vehicle overnight and estimated that it would be ready by COB the next day. I was pleasantly surprised when the technician called mid-day to say that the vehicle was ready for pickup.The work was completed to my satisfaction. The customer service was impeccable, and the vehicle is road worthy now for the next several months. I am grateful for the recommendations I received, and I would not hesitate to recommend Belle Haven Sunoco to others looking for honest, capable, and timely service.
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November 2023 by Zanga Toure
I was very satisfied with the service. I brought my car twice for work and both times someone drove back with to my house and took the car back to the station!
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September 2023 by Reagan Diesing
Tam & the team here do an amazing job!! Very communicative of when parts come in & other details. I need my car for work so I needed the work done in a short period of time—they got it done, no problem! Would highly recommend coming here!!
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August 2023 by Jakob Evans
I use Belle Haven Sunoco for all my vehicle needs. Great service from knowledgeable technicians/mechanics.
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August 2023 by Betsy York
Delightful experience when I got a flat tire in my rear tire. Had heard how great the service was at the Belle Haven Sunoco but had only stopped for gasoline. So thankful for these wonderful people who took excellent care of me and my vehicle. I highly recommend them. A neighborhood JEWEL!
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August 2023 by Michael Brown
Belle Haven Sunoco is the neighborhood garage one wants to care for late-model vehicles. I tested them first with an oil change and then I returned to have them do work (brake fluid, air filters, transmission fluids, etc.) prescribed for a Mercedes SUV that had just hit 120,000 miles. They did an excellent job. They even uncovered a mouse living in under the hood. The staff is knowledgable and friendly.
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August 2023 by Pamela Molina
Great service, reasonable prices, and excellent customer services. They have fixed my car twice without delays and with guaranteed results. I am deaf and they adapted the communication to my needs perfectly. Thank you!
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August 2023 by Jose Guerra
Every step of the process for getting my car fixed at the BV Sunoco was a breeze. I received a confirmation 24hrs after signing up online for a time/date to bring in my car. Only a few hours after dropping off my car I was called and provided an estimate for time/cost for the work needed. Easy, peasy. I pulled the trigger on the fair cost, and picked my car up the next day. Will definitely come back for any issues that come up.
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August 2023 by Brian Ascher
I was parked a few stores away and needed a jump. I went in to ask for help. Tam was on his lunch, but volunteered to help me right away. He drove me back to my car and jumped it for me. No charge!! I would have had him look at it but I already have a regular mechanic whom I'm loyal to. Thank you so much for making a bad situation better. I would recommend them to anyone - especially after seeing their reviews. They are out to do a good job, not make a quick buck!!!
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July 2023 by Shealah Craighead
⭐⭐⭐⭐⭐ I can't say enough about the exceptional customer service at Belle Haven Sunoco! From the moment you walk in, you're greeted with a warm and friendly atmosphere. The team behind the register counter is always upbeat and eager to assist with a smile.Kedir, the service manager, offers top-notch service from start to finish. He communicates efficiently and thoroughly, even taking photos of the maintenance process to share with me. The work is completed in a timely manner and with competitive rates.The team's enthusiasm and genuine passion for their work shine through. making each interaction a delightful experience. It's evident that they take pride in their job and are committed to providing the best service possible.I wholeheartedly recommend Belle Haven Sunoco for their outstanding customer service and positive ambiance. They have won me over as a loyal customer.
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June 2023 by M W.
These guys are awesome. Helpful, kind, efficient, organized. It's always clean and you can tell they definitely take pride in their business!
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June 2023 by Du Diesing
Professionals. They know their business. From the inspector to the mechanic to the manager -- a great balance of timeliness, accuracy, and quality.
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June 2023 by Raul del Moral
Kedir, Tam and the rest of the crew are amazing. Friendly, sincere and trustworthy. Great costumer service!
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June 2023 by w lundeen
There has been a misunderstanding. I thought when I made an appointment for a certain day and time that I could just wait at the station until the work was done. No. I had to pay for an Uber to get to work and then an Uber back to your station to get my car. I want to continue to hire YOU for my auto work but I need better communication around the expectation of when the work will start and when the work will end. Thank you. Bill Lundeen.