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February 2024 by Amber Lufkins
These guys were absolutely amazing and I will definitely bring any of my car troubles to them. They were honest with me and really worked to find out what was wrong with my Buick enclave . Pat dealt with my back to back phone calls even after my car left to answer my questions and Charlie would check on anything I asked about when my car was there. If you’re trying to find a mechanic that works with you and doesn’t try to lie for more money this is the place to go! Thanks guys!!!!
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January 2024 by Dustin Young
This is my second time coming to Ben Nelson’s on Colvin St and each time has been an amazing experience with them! My 2011 Subaru Impreza WRX had lots and lots of issues from the dealership and they took my car did their inspection and gave me an accurate quote for both of the times I brought my car in. They do excellent work and I highly recommend this shop if you are looking for someone you can trust and call home for all your auto needs.
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January 2024 by Shavohn Turner
I had recently gave this mechanic shop great reviews, but i recently visit the shop because i had a nail in my tire and it was the worst experience of my life. First they tell me I need a new tire only to place in the wrong ( how odd) so I had to go to a tire place to get it plug. I had to wait 4 days due to holiday to let them know which the mechanic assure that he will fix and refund me money. Well after having my vehicle for half the day I saw the same exact busted tire and I receive no refund. I felt disappointed because I hate when mechanics take advantage of people especially females. So needless to say they must had threw my good tire away and I’m stuck with this tire that was plug. I will NEVER bring my vehicle there again for any services. They loss a good customer for sure.
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January 2024 by Heather Young
Great experience! Needed a major fix fast due to holiday travel and was scheduled, in, and done before I knew it. Left with full confidence that my car was good to go the 800 miles it needed to go. Thank you, thank you!
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January 2024 by Robert Heller
The repair work was done quickly and addressed the issues flawlessly
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January 2024 by Rainer Zoller
Finally a place with fair pricing for vw repairs! Super fast and accommodating, even after I ran late!!
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January 2024 by Bill Brockhouse
The service was excellent and great communication via Katy.
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January 2024 by Kenny Gallardo
Car Inspected with Dion Mino,he wa very honest about the status of our vehicle. Great estimate and help. The service was too long for a full repair because of OUR travel needs. Would have selected service otherwise.
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December 2023 by Matt Carlino
This company, & all the employees I interacted with, are excellent. I would give them 10 stars. My truck broke down just as I entered a parking garage for Reagan airport. Once I got to the gate for my flight I started researching garages in the area and found Ben Nielsen's. I'm from DE and my return flight landed at noon the next Saturday. From the first phone call, to driving my truck back home to DE at 3:30 that Saturday afternoon, these guys were professional, super helpful, and cared about my dilemma. They lined me up with a great towing service (shout out A's Affordable Towing and Mike the driver!), asked me enough questions to diagnosis what was wrong with the truck, made sure I had the truck towed to one of their locations that had a good mechanic working until 4 that Saturday, and communicated with me via phone and text the entire time. I was very impressed with the level of customer service, and would highly recommend Ben Nielsen's to anyone. Special thanks to Pat, Katie, and Mara for all your help and patience. And of course the mechanic, unfortunately I did not get his name - but BIG thanks to you!
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December 2023 by Erin Jensen
Best experience I’ve had at a mechanic! Katie is knowledgeable and friendly. The guys in the garage are thorough and polite. Reasonable rates and efficient work. A great experience all around. I will definitely be bringing my car back for maintenance and check ups. Yay!
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November 2023 by Alex W
Recently visited Alexandria Automotive (Colvin St.) for the first time for an oil change and check up. Couldn’t be more impressed; they are both experienced and have integrity (not a combination I’ve seen often in the auto repair industry) and made sure they addressed all my concerns. The manager, Katie Quinn, was extremely helpful and responsive; I am thrilled to have found them.
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November 2023 by Joseph Maher
Hello Northern Virginia. FYI . By far the best experience and amazing customer service I’ve ever had at an Automotive Shop , is Ben Nielsens in Alexandria. We have family in town and were passing through on our way back to Colorado. We needed some service quickly, but I never ever thought they would complete it the same day I called. Totally amazing. Awesome people. Thanks
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November 2023 by Zach R
If I would have walked out of there fixing everything thing that was “wrong” it would have been almost 7k could have bought anther car at that point places is an insane rip off would not recommend at all! Price gouging to the max! They also lie and claim things are wrong with your car that are not like lights being out and saying I needed an oil change even though I got one 2 weeks prior and tried to sell me a 200$ synthetic oil change. I went in with what I thought was a transmission problem and turned out only to be battery and charged me 600$ for a new battery what kind of people charge that for a freaking battery change!! Could have done it myself!! Ugh
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November 2023 by Kelly B.
We just arrived in Alexandria from out of town when our car began overheating. We were close by Ben Nielsen's Alexandria location so we called late on a Saturday afternoon. The manager, Pat Hanson, was still in the shop and told us to come over - he checked out the car to make sure nothing major was happening and filled us up with coolant. Pat was a huge help, and he was very nice and kind to us during our time of need! Would happily recommend this place to anyone and wish we lived closer so we could use them all the time!
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October 2023 by Anna Mulamba
Such as great shop! As a woman going to a body shop solo can often be intimidating and feel like I’m getting screwed over. But they did a great job of helping me make an informed decision about fixes to my car. Also worked within my budget. I’ll be back for all my car needs in the future!Services: Vehicle Inspection
