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October 2023 by Shadow Project
I've worked this shop for the better part of a decade even dating back to their shop in Alexandria. Great experiences, we've spent tens of thousands servicing many Porsches and Mercedes with the shop. Understand the business conditions over the years have changed in the independent car repair industry, but unfortunately had some recent bad experiences working with the shop. They couldn't articulate the "why" question beyond a canned response when it came to service needed, no opportunity to talk to someone, mechanic or diagnostician (Emile, etc.) knowledgeable on the topic like years past and felt like a fight to get them to perform the basic service as it was requested - so gave up. Like loyalty doesn't matter and they didn't even care to have a quick conversation, as an engineer by trade, was just trying to better understand. I really am heartbroken as working with this shop has always been top notch, great interaction with the owners and really sad things have changed. I expect this behavior working with a high volume dealership but not the staff of a small independent shop.
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October 2023 by T Woods
I took my 2010 BMW 750i Xdrive to replace the TPM and front suspension control arms. The team did an outstanding job. I am a customer for life and encourage my friends to do likewise.Services: Tires
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October 2023 by Matt S.
Quick service, very professional.They know how to treat a customer.Very honest people.Emile and Greta pretty awesome people.
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August 2023 by Robert Gregorits
Recommending Benz Elite. I have been to a lot of shops around here. Had a problem with a broken lug nut in my 99 mercedes E class. Emile fit me in the schedule and fixed it for free. Needed it quick for an expiring inspection rejection notice. Shop was also clean and well organized. Very impressed.Service: Brakes
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August 2023 by hameed fawzi
Benz elite has always been my go to place to service my mercedes. Greta and Emile are always super helpful in assisting me with my cars service.
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June 2023 by mike patierno
Hi. My name is Mike Patierno and I have been a customer of Benz Elite Automotive…check that. I have been a member of the Benz Elite Automotive family for more than 5 years.Now I say family, because that is truly how Benz Elite makes you feel when you bring them your car for service.I’ve had my Benz worked on from the convertible top to air in the tires, and with each visit my problem was accurately diagnosed and fixed by professionals who are both knowledgeable in their trade and thorough in the performance of their service.As a retired Army Officer and schoolteacher of 22 years, I know how to recognize quality work. At Benz Elite Automotive quality reigns and at a price that is both reasonable and fair.I’ll be moving out of the DMV shortly and my only regret is not being able to take Benz Elite with me.The next time you have a problem with your automobile, give the dedicated professionals at Benz Elite Automotive the opportunity to help you. Neither you or your car will be sorry.
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June 2023 by Lupe Chicas
After a small fender bender, BenzeElite Automotive took care of the small repairs (parts)required to get my baby back into prime condition. THANK YOU Emile Khoury for making it a great experience. It looks amazing!
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April 2023 by Young Kim
I should’ve posted sooner because I forgot the gentleman’s name in the picture here.. but I gotta say this is going to be my go to shop for my Mercedes. I found this place on Google with amazing reviews and i can totally understand why now. I needed to get a B service done; called in the evening and they got me in the very next day. Dropped off the car in the morning around 8:30am and they were done with everything by 1pm. My office is literally about 4 blocks from the shop and they kindly gave me a ride (as I was wearing heels!) when they were done and it was at the end of the day when I was done with work; they actually came to my office BROUGHT MY CAR there so I didn’t have to waste time driving back.. What an amazing customer service!!! In addition, they had taken care of my inspection (which was expired like 2 months ago, shame on me…) which I totally forgot to mention to them. I was so grateful that I took a picture of the gentleman who brought the car to me.. I believe he’s the brother of the owner. Anyway, thank you again Benz Elite Automotive and I’ll definitely be coming back!
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March 2023 by Eric R.
Great service, pricing seems good and trustworthy.I appreciate Emil spending time with me and talking me through things and giving me pointers. Excellent level of service overall, and I don't need to second guess what I'm being billed for.
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January 2023 by Jung Yoon
A true gem! I've been driving different Mercedes-Benz for nearly 20 years now and have tried numerous auto specialists in the DMV, including dealerships. I refuse to take my car anywhere else. The team here is amazing and one of the most generous and honest business owners I've ever met. They are so consistent delivering the best customer service and peace of mind every single time I come here.
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October 2022 by E W
Stopped over there to have my transmission oil changed and check on some alarms it had. They’re very professional and knowledgeable. Very convenient to work there while they’re working on the car if you have a remote job and the Uber is too expensive. Highly recommended for any Benz owner to see them. ⭐️⭐️⭐️⭐️⭐️
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September 2022 by Brian W.
These guys are the absolute best! The level of craftsmanship, customer service and attention to detail they apply to each job is unparalleled in today's market. I have been a customer since 2009, and I can honestly say they just keep getting better!
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August 2022 by Quis D
Stripped drain plug on 2015 X5 on initial oil change after purchased and full 10k mile drive.They tapped and dyed to take benz drain plug. Didnt do a good job causing slow oil leak... low oil alert within a week of first service.They denied doing the tap work after having to bring back vehicle twice more in about 5 months span stating i shouldnt go more than 5k miles without oil change.Didnt have this issue prior to initial oil change and the BMW verified when they did state inspection the bolt was originally OEM. Prior service records indicated no issues and consistent service.The lack of accountability was disgusting and the several chances to stop the leak was added insult with saying the vehicle is older and how drain plugs always get stripped.They're called "Benz elite" not "BMW Elite"..Found a shop that specializes in BMW that stopped the leak issue. This new shop explained to me the drain plug swap.Would have left 5 stars had they owned their mess and did what was right which would been to file an insurance claim thru their provider.
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July 2022 by Danny Khounmouangsene
I had an issue with a vibrating noise on my exhaust. Benz elite did an exceptional job fixing the issue. Highly recommended for your car service needs.Service: Exhaust
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July 2022 by Justinian Yi
The team of mechanics here is super cool and they know their stuff. I say this as a knowledgeable DIY mechanic, who did almost an entire restoration on a classic 190E in my own garage myself. And I am having the finishing touches done by specialty Benz shops like this one.First job the owner and his team performed on my car was a Fuel Pressure accumulator and filter replacement. Finally, my car now starts up without long cranking times, even when the engine is hot. And the labor price was right.The old adage “doctors make the worst patients” rings true for auto repair, but these guys put me at ease compared to other Mercedes shops.This is quickly becoming the only place I’ll trust with my classic. They’re always busy, so book your appointment well in advance.
