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May 2023 by K Motley
It's been about 2 months now since the account was opened and my customer experience remains the same positive. The people there were very helpful and answered all my questions and the ones they were unsure of they sent someone who knew the answer. Thank you so much continue the effort in helping your customers.
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October 2022 by Lora Simpson
Dylan Plant 5☆ He has been so polite and more than gone out of his way to help me with my disabled father's account. I am so appreciative of him and his service and I look forward to going to the bank now instead of dreading it... ? Well done Dylan! ?
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February 2022 by Penny Melgarejo
This is a rave review for "Dylan Plant". He works at the Cooper Road Branch. He helped me with 3 issues in less than 5 minutes. Knowledgeable, courteous, super aware of all the great features available within this bank. Management definitely needs to reward this bright young man, A keeper for sure.
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September 2021 by Marina Polio
I am furious, I never thought opening a bank account would be so complicated, worst customer service I’ve ever had in a bank. I came in trying to open a bank account for myself and my child. I had recently moved so I asked if she could use my new address, the lady “helping me “ took copies of my documents but refused to open the account right away. She asked me to write down my social, address and other information and to email her proof of residence. I sent her a bill and other private documents and three hours later she called saying I couldn’t use those documents. Instead of asking me to come again with something else or to schedule an appointment for some other time (just to bs it ), she said she can’t help me. She was not helpful at all and she was rude when I was in the bank with her. She was asked to help me and she seemed bother, from the gecko I knew she was one of those workers. I will never be going back to this branch, they hire people who don’t want to work. Working in a local bank for local people but lack basic customer service, that they can’t even fake.
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August 2021 by LadyD cedillos
Mount Vernon BHB are beyond helpful! They helped me with the online banking, all i needed was my ID. Any issues I had in the past were solved right away. If I knew about BHB before I wouldn't had never created an account with Wells Fargo.
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April 2021 by Stephen N
Very very slow and doesn’t seem to be organized
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January 2021 by Stephanie M. Johnson
I came here trying to change the name on my account after getting married. I called beforehand to make sure I didn’t need to bring anything extra. I was told just to bring my license with my new name. That’s what I did today at the Cooper Road branch and they told me I couldn’t make the change without my marriage license.This wouldn’t have been a huge deal since misinformation happens, but the woman I first tried working with, Celia or Cecilia, was incredibly rude and acted like I was making her life so difficult. Her attitude alone makes me want to close my account here altogether.
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October 2020 by Steph Maguire
I came here trying to change the name on my account after getting married. I called beforehand to make sure I didn’t need to bring anything extra. I was told just to bring my license with my new name. That’s what I did today at the Cooper Road branch and they told me I couldn’t make the change without my marriage license.This wouldn’t have been a huge deal since misinformation happens, but the woman I first tried working with, Celia or Cecilia, was incredibly rude and acted like I was making her life so difficult. Her attitude alone makes me want to close my account here altogether.
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July 2020 by Ely Castro
In July / 02/2020 I made a deposit of $ 300 dollars in cash at the ATM and my deposit is not credited to my account.
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May 2020 by Reet See
During the Covid Pandemic branches are closed & the drive through hours are cut off at 4pm. Essential employees, Like Nurses, Doctors, CNA's, Medtech's, Actually on the Front Lines & Locked in the Hospital taking care of sick patients don't get off work by 4pm. Terrible customer service.
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April 2020 by Stephen Nkrumah
Very very slow and doesn’t seem to be organized
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December 2019 by Duane C
After 33 years banking with Burke and Herbert I’m giving up on them. I’m tired of them being under-staffed, expensive on fees, shortened hours, and far behind other banks in adopting modern banking methods. Banks should be convenient and easy to use, with a focus on customer service. That’s no longer Burke and Herbert. It’s work to bank here, and I have better things to do than business bank on their terms and schedules.
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December 2018 by Wendy S williams
My father has passed and I was trying to contact the bank to go over some information, the first girl I spoke to was semi rude , seemed annoyed that I had questions and def did not want to help, she placed me on hold so long the phone rang back into the office where a man answered who didn't know why I was calling and I had to start over, he said his name was Chris and he was a branch manager, well he said he couldn't answer my questions right away that he would have to call me back , which of course he did not, I don't know what kind of bank would be so disrespectful, my Father just passed, my family is struggling with the situation and to top it off a bank my father chose to use has no customer service skills . I would recommend leaving this bank if you are a member because they really don't seem to care about their customers
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May 2015 by Rich G.
The Cooper Rd location of B&H is excellent! Friendly, helpful, and very accommodating. I came in with my daughter and they went through a few different types of accounts she could open. They gave the best rates, benefits and ease of use we found. So, now she's a member now too. Customer service seems to be a big things with local banks- at least what they keep saying on the radio. So when I compare the Wells Fargo, BB&T and Burke & Herbert branches within 500 meters of each other (having been to all three) Burke & Herbert wins hands down- NO COMPARISON. For a local bank that cares, this is your place.
