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March 2024 by Scotty Best
It very nice try it.
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October 2023 by Debbie F.
I disagree with most of the bad reviews. I have always been treated fairly at the Burke & Herbert Banks. I also have less fees and charges compared to other banks from my past. The one review I do agree with is that it is not fair to not have anyone available to help you when their business hours are closed. I had an emergency and due to their holiday hours one time they closed really early. Because of this, I had a financial issue that wasn't resolved. I wish they would hire more people to be available outside of "regular business hours." I have always had an amazing experience at the Centreville branch. I really appreciate the guy manager that moved to a different location and the current one now. They have both been so amazing.
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July 2023 by Michael M.
No customer service outside of banking hours. If your account gets locked you better hope it isn't an emergency. I will be canceling my account ASAP
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July 2023 by Terry Richards
Caused me to be late for a family reunion with non sense and the run around. Rude to customers and overheard the manager recommending an upset customer to close their account.
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June 2023 by Joshua 1.
Use to be a great bank, now it's horrible, horrible customer service and lots of issues
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May 2023 by Sandy Flip Flops A.
I wont be banking here. At the Kingstowne VA branch they gave me torn up and marked up bills. When I asked for them to change it to better ones they said they couldn't because the teller wasn't there...how did they give me the money in the 1st place. I saw her open up the drawer myself - a few seconds earlier!! Ridiculous I was there was just one other customer so it wasn't like they were busy!!!
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April 2023 by Maria Acosta
Ms. Patricia Plant is exceptional in doing business, enthusiastic, and super dedicated when helping me in respect to a notary request.
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March 2023 by Yuri Castillo
Thank you, Burke and Herbert! I must recognize the service of one of your employees Mrs. Patricia Plant! She is always pleasant, professional, and reliable. TWO THUMBS UP for this branch located at Telegraph Rd.
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February 2023 by Cecil R.
The worse, unfriendly and incompetent bank i have ever dealt with. Over the last year I have had to deal with them denying charges on my check card, with more than enough money in the bank to cover, always on a Sunday and always trying to make it the other peoples fault. Customer service is made up mostly of people that could care less about your problem and the Corporate HQ is concerned only with the depositors of large amounts. What started out to be a "Family Bank" has become nothing more than a cold, non-caring, Corporate greed factory!
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January 2023 by Stacie Shifflett
BHB used to be the best bank… left them for a while because they were way behind the other banks with online services… decided to go back with them a few years ago they started to catch up… BIG MISTAKE!! ATM card gets declined at least 3x a week for no reason!! They have returned checks that were said was not authorized that were … however I still continued to bank there because it’s a local bank in the neighborhood… yesterday I noticed there was a charge on my account I contacted the bank .. of course after hours so no one would help.. there is no after hours reps for fraud so I went on the app and sent message.. this morning I get a response to contact merchant… there is no merchant… BHB did nothing! I was advised that the transaction was in pending and once cleared to contact the merchant I explained that I did not authorize the charge again they did nothing never offered to close the card or anything… when BOA one call would do it all! Not the case for BHB.. they allowed this so called merchant to take money and not do a thing about it.. it wasn’t a lot but it is still fraud!! They declined authorized charges and allow unauthorized charges … this is not the way to do business. And this is not the way Mr Burke and Mr Herbert started this local bank.. used to be great now it is the worst!! I just I’m out of my $58.. I don’t Even feel they should get any stars!!
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December 2022 by Lowes I.
STAY AWAY!!!! They blocked my debit card at TARGET for 8.11! They routinely block my credit card transactions and it's my money from my own debit card! Truly a crappy bank! Do be a s****** Look at the reviews....bad! Worse bank I have ever done business with!
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November 2022 by Rebbeca S.
Absolutely horrible. Had them for 8 years and worst experience ever I don't know why it took me this long to finally close my account. Beware and check your balances because they steal money & their customer service is the worst.
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October 2022 by Megan S.
Rude staff, they always allow overdrafts with huge fees, pending transactions take like a week to go through so you never know how much you have, terrible customer service. They charge $10 if you lose your debit card, lots of fraud charges so bulky secure at all and take forever to deposit your checks. would not recommend.
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September 2022 by Yolanda D.
This bank is the worst bank I have ever bank with, the management team are horrible, none of the atm machines are in poor conditions, god forbid you're in the middle of a transaction depositing a substantial amount of cash into their atm and it malfunctions, your money is stuck in the machine until 2 or 3 days later, if you make a cash transaction after 5 pm on a Friday or worse, on a Saturday you have to wait until Monday to retrieve your funds, this is absolutely unacceptable to make a customer wait for service for several days before you can excess your own money, 3 times this has happened to us, take your money and business any place but this bank!!!! Run even
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September 2022 by Annie Va
My ATM card got declined. I called and they had put a hold on it due to an unusual expense. I LOVE this bank!!! Bank scams are so common now. I so appreciate that they are on the alert!!!
