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December 2023 by Daniel C.
The bank is clean and well kept with functioning ATMs. The staff members are nice and quick to serve.
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December 2023 by Aleksandar Dordevic
Your are everything but online bank!You need a card to do any transactions on this location. Very bad customer experience
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December 2023 by B E “B-Out & About” Davenport
Used 2-lane drive thru.
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February 2023 by C. S.
Everyone always greets me with a smile & they're professional & efficient.
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January 2022 by Kurt Baechler
After I saw the reviews of this branch I was hesitant to go inside but my experiences have been nothing but positive. The employees are always very polite and helpful. I always get in and out in a timely fashion. The branch is very clean and nice inside. Possibly most importantly they are doing a very good job making the branch safe for customers during covid. They have markers on the floor telling you where to stand, they have 2 big jugs of hand sanitizer, the employees are behind glass of course since it’s a bank, they have two cups with pens at the counter (one for unused pens and one for used pens), etc.
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January 2022 by chris white
Ruben is a very unprofessional cashier at this location. I've already accessed my account using my debit card. Why are you harassing me for my ID to make a deposit? Is Capital One Bank profiling individuals for making deposit if they are minority
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January 2020 by Ed R.
Things have certainly changed for the WORSE at this branch. Just a year or two ago my wife and I found its staff to be always smiling, friendly and helpful (especially Jasper). No more !!! Jasper and all the other smiling, friendly and helpful people have been replaced with a rude, confrontational and go someplace else staff. We have already changed two accounts to the M & T office two blocks away where they seem to appreciate their customers. I would suggest the same for others. Or even better, go to your local credit union.
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August 2019 by Jimmy M.
Can you really go wrong with Capital One? Especially with such a good location right on the edge of old town Alexandria. We are always helped in a timely and efficient manner.