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January 2024 by ac__counts C
Great Staff and location.
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December 2023 by Andrea M. Hernández Mieses
We lived here for two years and although the maintenance staff are lovely and very responsive those overhead not. They take advantage of every opportunity to upcharge when the building is falling apart - rust everywhere, hallway roof is crumbling, and they don't even professionally clean the windows every now and then. I lived with spiderwebs in all my windows. The gym doesn't have a proper bench. They underpay and overwork their cleaning lady who works the four buildings by herself. We had to move units because my partner witnessed a roof worker passing away (he wasn't wearing a helmet). The new unit had barely insulation, we were freezing because of the overdraft. Maintenance tried their best but its not up to them to deal with these bigger issues. Shower kept clogging, we even had plants growing inside the apartment since it wasn't sealed properly. We were paying $2,300 and they wanted to renew our lease with these conditions to $2,800. Please do yourself a favor and do not move here. Even for move-out they expect you to pay for detailed cleaning, the charge you for curtains that are basically made of paper, and wanted to charged me for the floor that was in bad conditions when we moved. They are vultures and the building is in super bad condition. Unless they invest millions they are going to loose the market to nearby apartments.
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November 2023 by Alexa Prestige
The leasing agent Zahra was extremely rude and confrontational when I came to view the apartment. I would recommend staff development training in basic customer service skills for her. I withdrew my application because I was not comfortable giving my money to a place that has employees that are rude and disrespectful
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October 2023 by Thomas Anderson
Unprofessional and unorganized.Let’s keep in mind someone is driving from 4 hours away to go on a scheduled tour with me.Scheduled the tour days if not a week or more in advance, confirmed a time, gave all the information about the unit I was interested in.Leasing agent messaged me 1 hour before my scheduled tour with the information this unit was not available to tour until next week. No, I don’t not want to reschedule…. If only someone had provided me with this information more than 1 hour before the scheduled meeting. Unprofessional.
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September 2023 by Timothy Scott
I recently had an issue with my air conditioner unit and placed a maintenance emergency request. I immediately received a call from Ceasar to inform me he was on the way. After he checked the unit and fixed the unit. While completing a thorough check, he found a leak and fixed it on the spot! Had he not found it, there could have been extensive water damage. He went above and beyond to fix the issue! The staff at Carlyle Mill and their maintenance Team goes the extra mile to ensure their residents are taken care of!!
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August 2023 by Greg Harris
Since I moved here the leasing team has been amazing. They have been helpful and really patient with me. I would recommend Carlyle mill to everyone I know. Keep up the good work kim and Zahra. The residents appreciate all you do.
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July 2023 by Kaylyn Wadley
The staff at this residence have been some of the best in my renting experience. The maintenance staff member Phillip and manager Romero are always extremely helpful and seek to solve problems in a quick and efficient manner, whenever we do have a maintenance issue they are our go-to guys. Kim in the leasing office has been a great help with any of our rental or leasing needs, she’s very professional and sweet.
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June 2023 by Hayder Tahir
I appreciate your help. The maintenance person came to my apartment and fixed all the tickets I opened yesterday.
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May 2023 by Tina LaShawn
I'm a new resident at the Carlyle's, my experience so far has been nothing but wonderful including the staff. I've had minor maintenance issues that was handled in a timely manner and resolved professionally each time.
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May 2023 by Leena Abed
We love it here. Clean, the people are so kind, and maintenance is so timely and thorough! It's a little loud by the highway if your unit is next to the road.
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May 2023 by Rob Delaney
The staff is friendly, but that doesn't make up for the fact that the AC unit in my apartment has been functional for maybe a couple of weeks out of the few months that I've lived here. There's also quite a bit of lag in responsiveness out the front office unless you're able to continually reach out to them. Based on my overall experience and issues with amenities at this complex (worst I've ever personally had), I wouldn't recommend this community at this point in my lease.
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May 2023 by Michael Whalen
Towing company they use will randomly take your vehicle. Some of the 5 star reviews appear to be fake and have false information
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March 2023 by Natalie M.
DO NOT MOVE HERE.Pros: Location that's about it.Everything is cheaply made. When I moved in there was a lot of things broken. That they came to fix that broke again after three months. The dryer and washer burnt out after the second month. The tube faucet unglued again. The ice maker made a huge block of ice and I had to disconnect the fridge. The dishwasher stinks up the sink in the kitchen and drains the water up. If your MILITARY read your lease if you go on deployment or are in orders for more than 2 weeks and you want a family member to stay and take care of your house they expect you to put them on the lease lol. The GYM IS A JOKE. There is weights missing and broken equipment that has not been replaced in the 6 months I lived here.Don't get me started on the staff who feel entitled and almost have an issue with you asking questions. Only one person there has helped me. Every time I see someone waking around the complex they always say their rude and I always tell them go rent somewhere else.Also they let towing company's enter the parking lot you pay for $70 a month and tow your car if your sticker isn't visible or it fell off. I'm not sure why they would let the towing truck in if you when you pay you get a scanner and only you can go in meaning you paid lol.
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March 2023 by Ky Geronimo
Staff are very welcoming and always greets us. The community is very peaceful and quiet. We didn't ran into any problems while we were moving in. Location is spot on! We're near Wegmans which is open 24hrs and stores like Starbucks and Dunkin. Parking is very convenient as well, garage isn't crowded and there's plenty of spaces for guest parking.
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January 2023 by Greg T.
Old Town Alexandria is not the cheapest place to live; luckily, I found Carlyle Mills apartments when I first arrived in this area during the start of COVID-19 back in Jun 2020. The maintenance staff answered issues I had with my apartments within a couple of days, if not the same day. The front desk and other staff met my expectations. Great value for your money, close to the freeway, minutes from the Eisenhower metro station, and a nice walk down to the Potomac River.
