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May 2023 by Barbara Williams
Nice selection!! Great prices!
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April 2022 by Tabb Wyllie
Put in a runner and carpet in upstairs hallway. Had an issue during the initial install but team was very professional listening to our concerns and fixed the concern we had (pet related). Looks great
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January 2022 by Niki R
Update: The estimate was sent over a few days after we’re expecting them. The estimate looked very reasonable. We had already decided to go with another carpet store by the time we received the estimate. Based on other favorable reviews, had we gone with Carpet Land I think the install would have been good.We went into Carpet Land hoping to be done with our carpet purchase/installation search. The sales person Ben seemed to be helpful and the prices seemed reasonable. We mentioned we had measurements from another carpet service provider which he said if we could provide those measurements to him, he could workup an estimate the next morning. We mentioned we were on a tight deadline for installation when we spoke in the store. Unfortunately, more than 24 hours later still no estimate and a phone call later he said hadn’t gotten around to it with no mention of when he would have the estimate to us. We don’t understand the change in the level of customer service or the disinterest in assisting us with this 2,000sq ft project. We are continuing our search for a reliable carpet business.
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November 2021 by gordon hanks
if the installation is as good as the sales rep Benjamin was we are going to be super pleased w/our new bedroom carpet!bought laminate from them 8 years ago so we came back and were not disappointed.
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October 2021 by Sung K.
I needed to replace the carpet in my rental property on short notice. I measured with a laser measure all the dimensions on a floorplan and called around to different vendors. All the vendors wanted to measure themselves, which I couldn't do because it was short notice and I couldn't supervise since I don't live nearby. Carpetland was the only one who was willing to do the job without physically measuring the place. Having said that, I believe they overestimated the square footage by about 20% given 2 other places estimated way less sq ft. On the day of installation, I was told "between 7-8am" but the installers showed up at 9:45am. I was not happy.
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October 2021 by Susan Douglas
In a day and age when customer service is a lost art, Ben went above and beyond to provide excellent customer service. Patient, friendly, knowledgeable and polite, he will get my return business whenever possible.
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August 2020 by Bob Brown
Nice selection!! Great prices!
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August 2020 by Lauren G.
I'll start by saying that I always try and deal directly with a business when I have concerns, and try not to do negative reviews, but Carpetland has not responded to my multiple attempts to rectify. I had a job done with them years ago and was very pleased so I decided to use them again earlier this year to install flooring in my condo. Mistake. Their price is decent but the installation was extremely sloppy and poorly done. I did speak with Ben right after the installation and they did send the installer out again to fix things (which was a disorganized process of multiple scheduling and no shows). However recently I have noticed additional parts of the flooring that were not done correctly. Gaps between the flooring and molding, improperly cut pieces, glue left visible, and I reached out again to see if Carpetland could fix their errors. I never received any response from the store manager despite multiple attempts. Sloppy job, poor customer service, no apology throughout process. With many flooring stores in the area, I definitely would not recommend using them.
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August 2019 by Amen Javaid
We had recently written a one star review but since reading the review Vigan has been extremely kind and responsive in making sure we were happy with the installation of our carpet. He even came out to our home in Woodbridge and sent the installer again who was very cooperative in fixing all the issues we had. We wanted to give them credit for their professionalism and attention to the matter and for making sure we were satisfied with the carpet in our new home. Mistakes can be made by anyone but the fact they fixed the issue immediately is what sets them apart from the rest.
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June 2019 by Vanessa Long
Owner of the store was so kind and helpful, much better experience than the carpet store next door! Will be back for my flooring needs, thanks again!
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June 2019 by Paul Bean
Great place. The owner is very nice and willing to meet your needs at a fair price.
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April 2019 by Matthew T. Keough
Carpetland was great from start to finish. John the salesman explained everything to us and gave us a quote taht was literally half as much as a competitor for a similar carpet. Francisco did an awesome job installing the carpet. His team came on time, installed the carpet profesisonally, even matched the carpet metal straps to the door handles. He also answered all of our questions and was able to cut up a piece of our old carpet to use in a different room.
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March 2019 by Mikey T.
Really great and no stress experience! Ben was really helpful, I appreciated that he listened to our needs and gave us options to save money. He recommended a remnant piece which unfortunately didn't fit when it arrived but thanks to Ben, we were able to easily pick a new piece and the installers were back same day and installed quickly and were very professional. Awesome experience!
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January 2019 by Linda Wilkins
Revising my previous post to highlight Carpetland's five-star customer service. When Management heard that we were unhappy with our area rug purchase (due to a misunderstanding about the return/exchange policy) all three locations pitched in to quickly find us the right rug at a price we could manage. We even ended up purchasing a small second rug for another room. It's nice to do business locally and work face to face with people who care about the outcome.
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November 2018 by Jerad Knocksvilled
I only gave Magni Flooring a 5 star rating because six wasn't available. The entire team, from demo through installation, were incredibly professional and delivered results well beyond my expectations. I'd recommend these guys over anyone else I've ever seen. Their pricing is competitive yet their work is unsurpassed. I will certainly be using them again and will recommend Magni Flooring to anyone seeking the best service and quality within the DC area.