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April 2021 by Marie-B CDA
I love Chatree's work.He has always repaired my antique pieces so perfectly.I highly recommend Chatree if you need your antique furniture to be fixed.
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December 2020 by Dmitry Tumanov
Rude and disrespectful person works there
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December 2019 by Ir R.
Wonderful find. This place has wonderful treasures in every corner. Chatree's restoration is fantastic. He restored my pieces that were family heir looms. You can't see where they broken at all.
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July 2019 by Mary Petrino
Amazing craftsmanship! Once they repair china, it's difficult to find the damaged areas. They repaired a broken handblow glass dish – while crack is still visible, the piece is now stable! Highly recommend this shop for quality, promptness, and value of service!
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May 2019 by Richard C.
I went to Chartres in Old Town Alexandria Virginia to shop not to get something restored so, My review is for the shopping experience not a restoration project. This store has a lot of nice merchandise but I have to say it not very organized and looks pretty cluttered. It's a bit hard to figure out what's what. The stuff is packed in so tight you can even get to a lot of the merchandise to examine it. You either have to move a bunch of stuff or climb over it, and knowing me I'd damage something that George's Washington sat in and costs $10,000. So I just could get to some items I had an interest in. More on this later. The gentleman that was working there the day we went was not very personable at all. My wife asked about some stuff and he wasn't real eager to say much. My wife loves chess and he mentioned a chess board her was working on, very expensive and old. My wife asked more questions showing she was interested and he didn't ask for our name or number to call when it was ready for sale. I got the feeling he could care less. Now back to the first paragraph about me not being able to get to stuff to examine, I didn't want to move a bunch of stuff and after his lack of interest on the chess board I wasn't about to ask him to help us on anything else. So we let, we left empty handed. This store may be good for restoring antiques but didn't seem to interested in sell anything. I don't have many pictures because they are not allowed, I didn't realize this until after I snapped a few. I don't see myself coming back.
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April 2019 by Brian C
Terribly rude on the phone. Their website says they will come out and do furniture repair estimates, and some places at a charge. That is understandable. When I called to inquire about an estimate, the rude lady told me 3 times the charge may vary and that I need to email. When I tried clarifying (when she would stop repeating herself to let me ask a question) she kept telling me that she didn’t know how much a repair estimate would be. She was unable to tell me about how much it would be to just come out and provide an estimate. I understand that she can’t provide a furniture repair estimate on the phone, but she should be able to tell me how much a visitation would cost. Worst, she would not pause to let me clarify and she got rudely impatient with me when I did try to clarify. Customer service starts with the first interaction, and I doubt we’ll be using this company anytime soon for furniture repair. I can’t begin to imagine how awful the process of costly furniture repair would go if the first phone call is painful and insulting.
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March 2019 by John Little
They did a fantastic job on my grandmother's table. It was the first piece of furniture she bought when she got married, and then children, grandchildren, and time took their toll. Chatree's refinished it for me, maintained the original leather, and it looks amazing!
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March 2019 by Marina G.
My mom sent me a large ceramic jug in the shape of ram- a family heirloom- from Moscow and I was devastated to open the package and find out that the ram's horns shattered into ten or so pieces. I thought it was a lost cause but figured it was worth giving ceramic restoration a try. Chatrees did an incredible job. You wouldn't even guess there was damage to the horns. I am beyond happy with their work. And their price was very reasonable.
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January 2019 by Mary A D Petrino
Amazing craftsmanship! Once they repair china, it's difficult to find the damaged areas. They repaired a broken handblow glass dish – while crack is still visible, the piece is now stable! Highly recommend this shop for quality, promptness, and value of service!
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August 2018 by Eleanor P.
I took my great grandmother's chair in to be refinished and reupholstered. Plus there was a crack in the frame. It looks AMAZING! Such wonderful work! I would highly recommend Chatrees to anyone looking for high quality service.
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January 2018 by John L.
They did a fantastic job on my grandmother's table. It was the first piece of furniture she bought when she got married, and then children, grandchildren, and time took their toll. Chatree's refinished it for me, maintaining the original leather, and it looks amazing! I couldn't be happier with it!
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July 2017 by Trish M.
Chatrees is an aesthetic treat for the eye and the mind. Even from the exterior, the store draws you inside. The items displayed on the outside are colorful and enticing. Looking in the windows, I was delighted and intrigued by the multiple pieces of Roseville, crystal, china, chandeliers, and antiques and collectibles of every kind imaginable. Both furniture and decorative treasures are available. Once inside, you are greeted by Mrs. Chatree, who is charming and knowledgeable. If you are lucky, their adorable granddaughter will be there, too. My main interest, when I first visited Chatrees, was the restoration of several vintage pieces, which had been damaged over the years. The owner is a true artist. He restored a bronze punch bowl, a Roseville candlestick holder, and a brass candelabra, which had been broken into several pieces. I am so excited to see what he will do with the items I left earlier this week.
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March 2017 by Sandra S.
Fantastic job repairing one smashed statue, created a wonderful face without a guide. Repaired three others, look exactly as new, including exact match on paint. Thank you thank you thank you.
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January 2017 by Chris F.
I went to Chatree's at the recommendation of a trusted antique dealer for a couple of delicate restorations. The result was outstanding. One of the items was an antique plate with multiple chips and a very intricate design. His restoration was flawless and undetectable. He also did a small job that a highly regarded Richmond restorer would not do because it was not a large enough effort, and was supposedly in their opinion something that could not be done because of the intricate gold inlaid designs Chatree's did it beautifully. Presvervation restorations are never cheap, but having done business with, or received proposals from other area and out of area restorers, Chatree is very reasonable in comparison, and a down right bargain given the quality of work. Porcelain, crystal, wood, metal.....there is nothing this man can't do.
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June 2015 by Jennifer G.
Although maybe a little pricey they did amazing art restoration of a very small ceramic antique piece!