-
December 2023 by Mohamed
Great service first time here and will definitely start coming back
-
December 2023 by Danasia Da'Nelle
Come here all the time and love the products. Best vapes store in Alexandria VA❤️
-
December 2023 by Jeanette Johnson
It’s a one stop shop. This place had everything I needed. Definitely will be returning
-
December 2023 by Daneisha Stroughn
I Love This Place!!! They are extremely amazing!!! They are beyond helpful. Never had any bad experiences!!!
-
December 2023 by Ericka Figueroa
Employees are really nice and knowledgeable about products. Made great recommendations. Will definitely be back.
-
December 2023 by joshua diaz
Excellent customer service received. Employees are on point & know what they’re doing!
-
December 2023 by Damyon “Hosea” McFarland
Every time I come to the store there is always great customer service and great deals!!!
-
November 2023 by Josh Self
Will sell you products that don’t work, and ask you to drive back during rush hour same day, or no exchange offered bc “a different person will be working.” Solid business model. Sales person behind the counter took product out of the packaging when I was buying - so no clue if he swapped it out with a broken device. What a sorry excuse for a business.Response: How could I possibly be wrong if the device (that your employee broke the factory seal on) would not properly charge when I got back to my residence? I wouldn’t be wasting my time writing this review on your shop if you always took care of your customers like you falsely say.
-
November 2023 by Melissa Parlor
Update: please read the response. Just because I paid for them doesn't mean I can't write a review so no one else goes there and get ripped off. What a horrible response for a business. Definitely over priced. How can the package say 99¢but you still charge 1.49+tax. You need to be ashamed. Never again?
-
October 2023 by Bandith Sisouphanh
I purchased 2 vapes for 40 dollars and one didn’t work. They didn’t want to exchange it for me. And I use to go there all the time. They have fake elf bars that don’t work. I recommend that you go toA different location for your vape products.
-
July 2023 by Gary Nelson
Severely overpriced store… I know times are hard but my god… go elsewhere if you can
-
February 2023 by Digital Ghost
Been going here for almost a year and I’ve never had an issue.
-
November 2022 by E Boogie
DON'T WASTE YOUR TIME OR MONEY. Went in and bought a 15$ disposable vape... it stopped working after literally 2 hits after I opened it a couple hours later. When I came back to exchange it they wouldn't take it back, wouldn't exchange it, and wouldn't return my money. THIS PLACE IS A GRIFT! she didn't remove them from the shelf... she didn't offer anything at all. She just shrugged and said there's nothing she can do. This is no way to run a business. You're better off going to Duke Street to one of the MANY other vape spots.
-
October 2022 by John V.
Bought a dead pen out of the box and called them 10 minutes later when I got home explaining the situation. They told me no refunds or returns so that pretty much sums up their customer service. Selection is the same as any other shop so I would just go somewhere where they actually value selling working products.EDIT: After reading some other reviews and seeing the responses from the owner(?) it seems obvious they blame others for misusing their device. I just want to clarify that I had this product (in the packaging) for the whole car ride and it did not work OUT OF THE PACKAGE. I immediately called and was asked "have you tried looking this problem up online yourself" like it is my responsibility as a customer to troubleshoot an obviously broken product. I was then told "we have never had any other customers with this issue" insinuating that this was somehow my fault. I have just recently moved to this area and I'm quite disappointed with this situation.
-
October 2022 by Nathan Winborne
I will have to agree with all the reviews that say this place sells broken products. I purchased a vape from this store and it will not charge. I called the next day and the guy that answered made it seem like it was my fault, and I was told there was nothing they can do. I DO NOT RECOMMEND anyone purchase anything from Cigar n Vape, this place is a scam.