-
April 2024 by Longshot32
Tried being patient here many times, but service is terribly slow. No point ordering g ahead bc they won't have it done 20 mins after saying it will be ready for pick up. Occurred multiple times.
-
March 2024 by Adrienne
Slow service, not welcomed when we entered, no thank you for purchasing. Place was dirty. When it was time to pay, The employee didn't ask for my phone number for their loyalty program. Thankfully I knew that there was a bogo coupon if I gave them my phone number. But I wonder how many people missed out on the deal because the employees simply did not ask.
-
March 2024 by Anna Saelinger
Got my order wrong (one wrong one completely missing) and when I called to get a refund they kept hanging up on me.
-
March 2024 by Mahdi Messaoudi
Rude staff , lazy , unprofessional, hiding from work, very very slow when have to
-
February 2024 by Vidyullatha Rao
Had mint chocolate ice cream. It was good.
-
December 2023 by Jessica Monberg
I usually love coldstone but this location needs some serious work. It smells bad and looks like it hasn’t been cleaned in years. There were no other customers in the store and it still took a while to get anyone’s attention- she was talking and laughing on FaceTime with someone instead of helping. I ended up walking out without ordering anything because of how dirty it was.
-
November 2023 by Ammar Q
Ice cream always good. Me and a couple of guest just left the store because we walk and a guy tells us if we can wait one second and we say sure.. ends up taking close to 10 minutes and us just waiting there. It is what it is if he had something to do but we ain’t gonna wait that long, even the ice cream was melting.Very unprofessional, it’s a bunch of little kids working with 0 customer service, bad attitude. It’s a great location, managers need to hire or train better people or you’re gonna have no customers soon.
-
November 2023 by Stefan White
The guy working there seemed to have an attitude. I got there at 8:50 and I asked for a shake. No one was in line but me. He refused it saying we don't do shakes 30 mins before closing. There wasn't a sign saying thats the case. I feel like he was just lazy. The girl working there last night was a sweetheart. She asked me how my day is. The guy with the hair...kind of slim...yea he was on one. Won't be coming back to this location for a while.
-
September 2023 by Josephin Wagner
These people are really retarded. They can’t even make proper birthday cake remix, forget the brownies, super slow, being high! Omg! Any chimp can do a better job! Please do some management!
-
September 2023 by Michael K.
If you like ice cream cold stone is the best. I'm not a big dessert guy. Give me a pastrami sandwich over a milkshake anyway but I do love cold stone. The coffee ice cream here is my favorite. With brownie and chocolate chips and fudge. Pack on the pounds you fatty.
-
August 2023 by M L
One person in line in front of us with at least two employees. It took over 15min and we ended up just walking out. Place looks like it hasn't been cleaned in a good while
-
August 2023 by Stephanie B.
We went to this location on 8/5 after a movie. We arrived and saw 12 people waiting inside and 17 outside. I was happy to see this establishment with so much business. 49 minutes later we made it inside. Once we got inside I was appalled. There was one young man working, busting his butt. How could it be that they had 1 person working a busy Saturday night. Then we see people walking around the back room. We waved at them. Then 6 associates came from the back. They wandered around like they hated being there, complaining that the line was long. Not working!! I heard all of them complaining. One man grabbed his gloves and put them on and proceeded to scratch his head with the gloves on. He later made ice cream grabbing toppings with the same gloves that were all over his hair. Ridiculous! As we wait in line the customers begin talking about the lack of attention, cleanliness, and disgust we all saw so clearly. There was an older gentleman, I assume the manager cleaning up in the back. Clearly he had no control of the business. They walked to the end of the counter counting the people waiting and decided they would turn 1/2 the lights out. Again, ridiculous! From the time we joined the line to the time we left we were there 1hour and 23 minutes. We will not be back to this location, EVER! I will also be contacting the health department.
-
July 2023 by Gail W.
Young Rude kid's work here. They have No customer service. They're Loud running around and disrespectful. I will Never go again. As I walked up to order .A young guy Looked up at me and called me a name. young ladies that work there. They all bust out laughing when I ask what did he say? All of them just was too busy laughing and he ran in the back.
-
June 2023 by Denise Thomas
I use to come to this location alot and it was always good service, so I'm not sure when the decline happened. But I came in around 9 with my mom and stood in line waiting to order. A few young guys walked in behind us, the girls behind the counter immediately start take the young males orders while ignoring us. I had to eventually say something after standing there for ten minutes. One young lady stepped in and she was super sweet, but that still didn't take away from the other disturbing issues. The counter and container was extremely dirty it hadn't been whipped down AT ALL. The young men were in the back yelling and screaming while there where young children inside. I will be notifying the health department as I have stomach issues and events like this can be critical. Again I use to come here allllll the time and I've never EVER seen this place in the state it was in. Sadly but safe to say I will NOT BE BACK.
-
May 2023 by Xavia Edmonds
Do not visit this location unless you don’t want ice cream. Upon entering the store you’re immediately hit with the smell of mildewed rags. The place smells dirty and i’ve visited other locations that don’t smell like that. There were about 5 employees there. From what I could tell, one was the manager but I was only able to tell because of his shirt as he was not acting like a manager. The other 4 employees were teenagers more concerned with goofing off and laughing with each other while a line of customers formed out the door. The appeared manager was laughing right along with them instead of encouraging them to assist in getting the line down. There was only one person actually mixing ice cream and taking orders while the rest and the manager stood around laughing. Other customers, along with me, ended up just leaving without ice cream.
